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Consumer behaviour
299
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Service quality
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Online retailing
212
Online-Handel
212
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157
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Chebat, Jean-Charles
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Wang, Sijun
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Journal of business research : JBR
Zi you zhong guo zhi gong ye
763
Journal of retailing and consumer services
721
International journal of hospitality management
519
The service industries journal
415
NBER working paper series
333
SpringerLink / Bücher
315
Working paper / National Bureau of Economic Research, Inc.
314
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
289
NBER Working Paper
279
Tourism management : research, policies, practice
256
Electronic commerce research
246
The journal of services marketing
237
International journal of contemporary hospitality management
211
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
201
Management science : journal of the Institute for Operations Research and the Management Sciences
198
Economic review : issued bi-monthly
197
Journal of air transport management
189
Journal of travel and tourism marketing
189
Applied economics
188
Technological forecasting & social change : an international journal
187
Journal of hospitality marketing & management
185
Industrial marketing management : the international journal for industrial and high-tech firms
183
International journal of production economics
180
Auditing : a journal of practice & theory
177
European journal of operational research : EJOR
176
Cogent business & management
164
International journal of business information systems : IJBIS
164
Information systems and e-business management : ISeB
162
Journal of internet commerce
162
Review of Pacific Basin financial markets and policies
162
International journal of electronic marketing and retailing : IJEMR
160
Journal of Services Marketing
153
Services marketing quarterly
150
Service business
147
Information systems research : ISR
146
Asia Pacific journal of marketing and logistics
139
International journal of production research
138
Springer eBook Collection
135
The TQM journal : the international review of organizational improvement
134
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ECONIS (ZBW)
564
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1
Exploring the drivers of customers' brand attitudes of online travel agency services : a text-mining based approach
Ray, Arghya
;
Bala, Pradip Kumar
;
Rana, Nripendra P.
- In:
Journal of business research : JBR
128
(
2021
),
pp. 391-404
Persistent link: https://www.econbiz.de/10012494465
Saved in:
2
The effects of warmth-oriented and competence-oriented service recovery messages on observers on online platforms
Huang, Ran
;
Ha, Sejin
- In:
Journal of business research : JBR
121
(
2020
),
pp. 616-627
Persistent link: https://www.econbiz.de/10012417382
Saved in:
3
How to measure quality in multi-channel retailing and not die trying
Acquila-Natale, Emiliano
;
Iglesias-Pradas, Santiago
- In:
Journal of business research : JBR
109
(
2020
),
pp. 38-48
Persistent link: https://www.econbiz.de/10012238022
Saved in:
4
Effects of online commercial friendships on customer revenge following a service failure
Fu, Xiaorong
;
Pang, Jing
;
Gursoy, Dogan
- In:
Journal of business research : JBR
153
(
2022
),
pp. 102-114
Persistent link: https://www.econbiz.de/10013533975
Saved in:
5
From virtual travelers to real friends : relationship-building insights from an online travel community
Kunz, Werner
;
Seshadri, Sukanya
- In:
Journal of business research : JBR
68
(
2015
)
9
,
pp. 1822-1828
Persistent link: https://www.econbiz.de/10011384126
Saved in:
6
Seniors' perceptions of service features on outbound group package tours
Wang, Kuo-Ching
;
Ma, Ai-ping
;
Hsu, Mei-ting
;
Jao, Po-chen
; …
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 1021-1027
Persistent link: https://www.econbiz.de/10009755371
Saved in:
7
"Deal with it" : how coping with e-service innovation affects the customer experience
Ciuchita, Robert
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Journal of business research : JBR
103
(
2019
),
pp. 130-141
Persistent link: https://www.econbiz.de/10012104123
Saved in:
8
Causal recipes for customer loyalty to travel agencies : differences between online and offline customers
Silva, Graça Miranda
;
Gonc̦alves, Helena Martins
- In:
Journal of business research : JBR
69
(
2016
)
11
,
pp. 5512-5518
Persistent link: https://www.econbiz.de/10011590571
Saved in:
9
Understanding service quality in a virtual travel community environment
Elliot, Statia
;
Li, Guoxin
;
Choi, Chris
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 1153-1160
Persistent link: https://www.econbiz.de/10009756121
Saved in:
10
Service innovation in e-commerce last mile delivery : mapping the e-customer journey
Vakulenko, Yulia
;
Shams, Poja
;
Hellström, Daniel
; …
- In:
Journal of business research : JBR
101
(
2019
),
pp. 461-468
Persistent link: https://www.econbiz.de/10012103423
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