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Exploring the relationship between co-creation and satisfaction using QCA
Navarro, Susana; Llinares, Carmen; Garzon, Dolores - In: Journal of business research : JBR 69 (2016) 4, pp. 1336-1339
Persistent link: https://www.econbiz.de/10011446691
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Understanding customer engagement and social media activities in tourism : a latent profile analysis and cross-validation
So, Kevin Kam Fung; Wei, Wei; Martin, Drew - In: Journal of business research : JBR 129 (2021), pp. 474-483
Persistent link: https://www.econbiz.de/10012509683
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Value co-creation among hotels and disabled customers : an exploratory study
Navarro, Susana; Andreu, Luisa; Cervera, Amparo - In: Journal of business research : JBR 67 (2014) 5, pp. 813-818
Persistent link: https://www.econbiz.de/10010363297
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Customer satisfaction with service recovery
Gustafsson, Anders - In: Journal of business research : JBR 62 (2009) 11, pp. 1220-1222
Persistent link: https://www.econbiz.de/10003897473
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How corporate reputation, quality, and value influence online loyalty
Caruana, Albert; Ewing, Michael - In: Journal of business research : JBR 63 (2010) 9/10, pp. 1103-1110
Persistent link: https://www.econbiz.de/10008652762
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How habits, social ties, and economic switching barriers affect customer loyalty in contractual service settings
Woisetschläger, David; Lentz, Patrick; Evanschitzky, Heiner - In: Journal of business research : JBR 64 (2011) 8, pp. 800-808
Persistent link: https://www.econbiz.de/10009229009
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Multilevel environment induced impulsive gambling
Wong, IpKin Anthony; Prentice, Catherine - In: Journal of business research : JBR 68 (2015) 10, pp. 2102-2108
Persistent link: https://www.econbiz.de/10011373144
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Customer participation and citizenship behavior effects on turnover intention
Revilla Camacho, Maria Angeles; Vega Vázquez, Manuela; … - In: Journal of business research : JBR 68 (2015) 7, pp. 1607-1611
Persistent link: https://www.econbiz.de/10011298891
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Antecedents and consequences of consumers' comparative value assessments across the relationship life cycle
Hansen, John D.; Beitelspacher, Lauren Skinner; Deitz, … - In: Journal of business research : JBR 66 (2013) 4, pp. 473-479
Persistent link: https://www.econbiz.de/10009724779
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Who stays, who walks, and why in high-intensity service contexts
Prentice, Catherine - In: Journal of business research : JBR 67 (2014) 4, pp. 608-614
Persistent link: https://www.econbiz.de/10010363447