//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of business research : JBR"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Information and quality when m...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
USA
393
United States
355
Service quality
253
Dienstleistungsqualität
252
Consumer behaviour
197
Konsumentenverhalten
197
Customer satisfaction
150
Kundenzufriedenheit
150
Beziehungsmarketing
130
Relationship marketing
130
Leistungsmotivation
84
Work motivation
84
Theorie
53
Theory
53
Beschwerdemanagement
49
Complaint management
49
Motivation
47
Customer service
41
Kundenservice
41
Firm performance
38
Unternehmenserfolg
38
Arbeitsverhalten
37
Work behaviour
37
Dienstleistungssektor
32
Innovation
32
Service industry
32
Emotion
31
Arbeitszufriedenheit
30
Job satisfaction
30
Einzelhandel
28
Retail trade
28
Brand management
27
Markenführung
27
China
26
Marketing management
25
Marketingmanagement
25
Viral marketing
25
Virales Marketing
25
Service failure
24
Brand image
23
more ...
less ...
Online availability
All
Undetermined
363
Free
6
Type of publication
All
Article
726
Book / Working Paper
3
Type of publication (narrower categories)
All
Article in journal
680
Aufsatz in Zeitschrift
680
Collection of articles of several authors
11
Sammelwerk
11
Conference paper
3
Konferenzbeitrag
3
Case study
1
Fallstudie
1
more ...
less ...
Language
All
English
698
Undetermined
31
Author
All
Babin, Barry J.
5
Balaji, M. S.
5
Chebat, Jean-Charles
5
Gustafsson, Anders
5
Laroche, Michel
5
McColl-Kennedy, Janet R.
5
Ketron, Seth
4
Mattila, Anna S.
4
Walsh, Gianfranco
4
Alden, Dana
3
Arnold, Todd J.
3
Baker, Thomas L.
3
Beatty, Sharon E.
3
Borges, Adilson
3
Chen, Qimei
3
De Keyser, Arne
3
Dhir, Amandeep
3
Folse, Judith Anne Garretson
3
Gallan, Andrew S.
3
Huarng, Kun-Huang
3
Kukar-Kinney, Monika
3
Leal-Rodríguez, Antonio L.
3
Leischnig, Alexander
3
Lumpkin, James R.
3
Marr, M. Wayne
3
O'Cass, Aron
3
Oghazi, Pejvak
3
Parasuraman, A.
3
Prentice, Catherine
3
Rey-Martí, Andrea
3
Salo, Jari
3
Shams, Poja
3
Wang, Sijun
3
Witell, Lars
3
Wünderlich, Nancy V.
3
Zablah, Alex R.
3
Akter, Shahriar
2
Alamanos, Eleftherios
2
Alejandro, Thomas Brashear
2
Ali, Faizan
2
more ...
less ...
Published in...
All
Journal of business research : JBR
Working paper / National Bureau of Economic Research, Inc.
11,515
NBER working paper series
3,886
The American economic review
2,434
Discussion paper series / IZA
2,106
Discussion paper / Centre for Economic Policy Research
1,969
American journal of agricultural economics
1,564
NBER Working Paper
1,547
The journal of finance : the journal of the American Finance Association
1,478
The review of economics and statistics
1,461
The review of financial studies
1,394
Working paper
1,282
Applied economics
1,234
IZA Discussion Papers
1,072
Economic review
928
Economics letters
921
CESifo working papers
914
Journal of banking & finance
898
Southern economic journal
890
Economic inquiry : journal of the Western Economic Association International
882
Monthly labor review : MLR
876
Finance and economics discussion series
869
Journal of financial economics
864
National tax journal
852
Journal of financial and quantitative analysis : JFQA
817
The journal of futures markets
799
Journal of human resources : JHR
792
Journal of money, credit and banking : JMCB
751
Journal of political economy
706
International journal of hospitality management
705
The journal of economic perspectives : EP ; a journal of the American Economic Association
704
The quarterly journal of economics
674
The journal of law & economics
652
Challenge
633
Business horizons
632
American economic journal : a journal of the American Economic Association
627
ILR review : the journal of work and policy
605
Health affairs : at the intersection of health, health care, and policy
601
European journal of operational research : EJOR
594
Journal of labor economics
561
more ...
less ...
Source
All
ECONIS (ZBW)
729
Showing
1
-
10
of
729
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Employee engagement and the service profit chain in a quick-service restaurant organization
Lambert, Abbie
;
Jones, Robert Paul
;
Clinton, Suzanne
- In:
Journal of business research : JBR
135
(
2021
),
pp. 214-225
Persistent link: https://www.econbiz.de/10012647809
Saved in:
2
Customer engagement and relationships in multi-actor service ecosystems
Sharma, Piyush
;
Jain, Kokil
;
Kingshott, Russel P. J.
; …
- In:
Journal of business research : JBR
121
(
2020
),
pp. 487-494
Persistent link: https://www.econbiz.de/10012417370
Saved in:
3
The link between tourism involvement and service performance : evidence from frontline retail employees
Suhartanto, Dwi
;
Dean, David
;
Nansuri, Ruhadi
;
Triyuni, …
- In:
Journal of business research : JBR
83
(
2018
),
pp. 130-137
Persistent link: https://www.econbiz.de/10011802505
Saved in:
4
Bridging employee engagement and customer engagement in a service context
Qi, Ji
;
Wang, Sijun
;
Hall, Kristina K. Lindsey
- In:
Journal of business research : JBR
160
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014294839
Saved in:
5
The trickle-down of work engagement from leader to follower : the roles of optimism and self-efficacy
Lu, Xinxin
;
Xie, Baoguo
;
Guo, Yongxing
- In:
Journal of business research : JBR
84
(
2018
),
pp. 186-195
Persistent link: https://www.econbiz.de/10011802897
Saved in:
6
Consumer e-shopping acceptance : antecedents in a technology acceptance model
Ha, Sejin
;
Stoel, Leslie
- In:
Journal of business research : JBR
62
(
2009
)
5
,
pp. 565-571
Persistent link: https://www.econbiz.de/10003846911
Saved in:
7
Congruence in the assessment of service quality between employees and customers : a study of a public health care delivery system
Young, Gary J.
;
Meterko, Mark M.
;
Mohr, David
;
Shwartz, …
- In:
Journal of business research : JBR
62
(
2009
)
11
,
pp. 1127-1135
Persistent link: https://www.econbiz.de/10003897403
Saved in:
8
Service recommendations and customer evaluations in the international marketplace : cultural and situational contingencies
Alden, Dana
;
He, Yi
;
Chen, Qimei
- In:
Journal of business research : JBR
63
(
2010
)
1
,
pp. 38-44
Persistent link: https://www.econbiz.de/10003909526
Saved in:
9
Influences of organizational investments in social capital on service employee commitment and performance
Ellinger, Alexander E.
;
Musgrove, Carolyn (Casey) Findley
; …
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 1124-1133
Persistent link: https://www.econbiz.de/10009756181
Saved in:
10
Perceived quality, emotions, and behavioral intentions : application of an extended Mehrabian-Russell model to restaurants
Jang, Soocheong
;
Namkung, Young
- In:
Journal of business research : JBR
62
(
2009
)
4
,
pp. 451-460
Persistent link: https://www.econbiz.de/10003839885
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->