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The trickle-down of work engagement from leader to follower : the roles of optimism and self-efficacy
Lu, Xinxin; Xie, Baoguo; Guo, Yongxing - In: Journal of business research : JBR 84 (2018), pp. 186-195
Persistent link: https://www.econbiz.de/10011802897
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Is this smile for real? : the role of affect and thinking style in customer perceptions of frontline employee emotion authenticity
Lechner, Andreas T.; Paul, Michael - In: Journal of business research : JBR 94 (2019), pp. 195-208
Persistent link: https://www.econbiz.de/10011947349
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The trickle-down effect of responsible leadership on unethical pro-organizational behavior : the moderating role of leader-follower value congruence
Cheng, Ken; Wei, Feng; Lin, Yinghui - In: Journal of business research : JBR 102 (2019), pp. 34-43
Persistent link: https://www.econbiz.de/10012103807
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Taken for granted : when servant leadership may be negatively related to OCB via psychological entitlement
Si, Wei; Shi, Shuisheng; Zhou, Mingjian; Cai, Zijun - In: Journal of business research : JBR 166 (2023), pp. 1-13
Persistent link: https://www.econbiz.de/10014375009
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Employees' attitudes toward corporate social responsibility programs : the influence of corporate frugality and polychronicity organizational capabilities
Velasco Vizcaíno, Franklin; Martin, Silvia L.; … - In: Journal of business research : JBR 124 (2021), pp. 538-546
Persistent link: https://www.econbiz.de/10012493923
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Influences of organizational investments in social capital on service employee commitment and performance
Ellinger, Alexander E.; Musgrove, Carolyn (Casey) Findley; … - In: Journal of business research : JBR 66 (2013) 8, pp. 1124-1133
Persistent link: https://www.econbiz.de/10009756181
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Customer engagement and relationships in multi-actor service ecosystems
Sharma, Piyush; Jain, Kokil; Kingshott, Russel P. J.; … - In: Journal of business research : JBR 121 (2020), pp. 487-494
Persistent link: https://www.econbiz.de/10012417370
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The link between tourism involvement and service performance : evidence from frontline retail employees
Suhartanto, Dwi; Dean, David; Nansuri, Ruhadi; Triyuni, … - In: Journal of business research : JBR 83 (2018), pp. 130-137
Persistent link: https://www.econbiz.de/10011802505
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Customer participation and citizenship behavior effects on turnover intention
Revilla Camacho, Maria Angeles; Vega Vázquez, Manuela; … - In: Journal of business research : JBR 68 (2015) 7, pp. 1607-1611
Persistent link: https://www.econbiz.de/10011298891
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Buffering effects of brand community identification in service failures : the role of customer citizenship behaviors
Mandl, Leonhard; Hogreve, Jens - In: Journal of business research : JBR 107 (2020), pp. 130-137
Persistent link: https://www.econbiz.de/10012156727