//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of business research : JBR"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Marketing and Service Quality...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service quality
253
Dienstleistungsqualität
252
Customer satisfaction
144
Kundenzufriedenheit
144
Consumer behaviour
140
Konsumentenverhalten
140
Beziehungsmarketing
112
Relationship marketing
112
Großbritannien
74
United Kingdom
74
Beschwerdemanagement
48
Complaint management
48
Customer service
39
Kundenservice
39
Frankreich
35
France
34
Dienstleistungssektor
28
Service industry
28
Service failure
24
Service recovery
21
Brand management
20
Emotion
20
Markenführung
20
USA
20
Viral marketing
20
Virales Marketing
20
United States
19
Brand image
18
Customer integration
18
Einzelhandel
18
Kundenintegration
18
Markenimage
18
Retail trade
18
Innovation
17
Firm performance
16
Unternehmenserfolg
16
Satisfaction
15
China
14
Online retailing
14
Online-Handel
14
more ...
less ...
Online availability
All
Undetermined
208
Free
7
Type of publication
All
Article
356
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
354
Aufsatz in Zeitschrift
354
Case study
2
Fallstudie
2
Collection of articles of several authors
1
Conference paper
1
Conference proceedings
1
Konferenzbeitrag
1
Konferenzschrift
1
Sammelwerk
1
more ...
less ...
Language
All
English
356
Undetermined
1
Author
All
Balaji, M. S.
5
Chebat, Jean-Charles
5
Gustafsson, Anders
5
Bartikowski, Boris
4
Gentina, Elodie
4
Laroche, Michel
4
Mattila, Anna S.
4
McColl-Kennedy, Janet R.
4
Prentice, Catherine
4
Arnold, Todd J.
3
Babin, Barry J.
3
Beatty, Sharon E.
3
Belitski, Maksim
3
Borges, Adilson
3
De Keyser, Arne
3
Gallan, Andrew S.
3
Lassala, Carlos
3
Salo, Jari
3
Shams, Poja
3
Walsh, Gianfranco
3
Witell, Lars
3
Akter, Shahriar
2
Alamanos, Eleftherios
2
Alden, Dana
2
Ali, Faizan
2
Arsenovic, Jasenko
2
Audretsch, David B.
2
Bachrach, Daniel G.
2
Baker, Thomas L.
2
Barnes, Donald C.
2
Benedicktus, Ray L.
2
Bian, Xuemei
2
Biggemann, Sergio
2
Bogicevic, Vanja
2
Buil, Isabel
2
Chaney, Damien
2
Chen, Qimei
2
Choi, Sunmee
2
Collier, Joel E.
2
De Chernatony, Leslie
2
more ...
less ...
Published in...
All
Journal of business research : JBR
Economie et statistique
1,925
Discussion paper series / IZA
1,269
The economic journal : the journal of the Royal Economic Society
1,063
Discussion paper / Centre for Economic Policy Research
917
NBER working paper series
916
Avis et rapports du Conseil Économique et Social
896
Working paper / National Bureau of Economic Research, Inc.
849
Applied economics
842
Revue économique : revue bimestrielle
809
IZA Discussion Paper
782
NBER Working Paper
781
Cmnd.
738
The economic history review : a journal of economic and social history
735
IZA Discussion Papers
619
Revue d'économie politique
585
Scottish journal of political economy : the journal of the Scottish Economic Society
546
Les éditions des journaux officiels
520
Discussion paper
518
Working paper
505
International journal of hospitality management
472
Economie & prévision : EP
461
Regional studies
428
Droit social : revue mensuelle
425
Oxford economic papers
410
Journal of retailing and consumer services
405
Economica
395
Revue d'économie régionale & urbaine : RERU
385
The service industries journal
380
Fiscal studies : the journal of the Institute for Fiscal Studies
378
National Institute economic review
363
Oxford bulletin of economics and statistics
354
CESifo working papers
353
Revue d'économie financière : revue trimestrielle de l'Association Europe finances régulations
351
The journal of economic history
339
Revue d'économie industrielle
322
Quarterly bulletin / Bank of England
316
Population : édition française : revue publiée par l'Institut national d'études démographiques
314
BJIR : an international journal of employment relations
298
La revue de l'IRES
294
more ...
less ...
Source
All
ECONIS (ZBW)
357
Showing
1
-
10
of
357
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Culture and personal values : how they influence perceived service quality
Ladhari, Riadh
;
Pons, Frank
;
Bressolles, Grégory
; …
- In:
Journal of business research : JBR
64
(
2011
)
9
,
pp. 951-957
Persistent link: https://www.econbiz.de/10009241420
Saved in:
2
Farm tourism experiences in travel reviews : a cross-comparison of three alternative methods for data analysis
Capriello, Antonella
;
Mason, Peyton R.
;
Davis, Boyd
; …
- In:
Journal of business research : JBR
66
(
2013
)
6
,
pp. 778-785
Persistent link: https://www.econbiz.de/10009740453
Saved in:
3
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
4
Low-cost trends in audit fees and their impact on service quality
Climent-Serrano, Salvador
;
Bustos-Contell, Elisabeth
; …
- In:
Journal of business research : JBR
89
(
2018
),
pp. 345-350
Persistent link: https://www.econbiz.de/10011881805
Saved in:
5
Culture and age as moderators in the corporate reputation and loyalty relationship
Bartikowski, Boris
;
Walsh, Gianfranco
;
Beatty, Sharon E.
- In:
Journal of business research : JBR
64
(
2011
)
9
,
pp. 966-972
Persistent link: https://www.econbiz.de/10009241411
Saved in:
6
Customer involvement capability and service firm performance : the mediating role of innovation
Anning-Dorson, Thomas
- In:
Journal of business research : JBR
86
(
2018
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011855330
Saved in:
7
Assessing satisfaction with core and secondary attributes
Huang, Rong
;
Sarigöllü, Emine
- In:
Journal of business research : JBR
61
(
2008
)
9
,
pp. 942-949
Persistent link: https://www.econbiz.de/10003731204
Saved in:
8
Service value revisited : specifying a higher-order, formative measure
Ruiz, David Martín
;
Gremler, Dwayne D.
;
Washburn, Judith H.
- In:
Journal of business research : JBR
61
(
2008
)
12
,
pp. 1278-1291
Persistent link: https://www.econbiz.de/10003784938
Saved in:
9
Satisfaction with service recovery : perceived justice and emotional responses
Río-Lanza, Ana Belén del
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of business research : JBR
62
(
2009
)
8
,
pp. 775-781
Persistent link: https://www.econbiz.de/10003861043
Saved in:
10
Special issue: BALAS (Business Association for Latin American Studies)
Brenes, Esteban B.
(
contributor
)
-
2009
Persistent link: https://www.econbiz.de/10003866434
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->