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Building customer relationships while achieving sales performance results : is listening the holy grail of sales?
Itani, Omar S.; Goad, Emily A.; Jaramillo, Fernando - In: Journal of business research : JBR 102 (2019), pp. 120-130
Persistent link: https://www.econbiz.de/10012103945
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Lonely consumers and their friend the retail salesperso
Rippé, Cindy B.; Smith, Brent; Dubinsky, Alan J. - In: Journal of business research : JBR 92 (2018), pp. 131-141
Persistent link: https://www.econbiz.de/10011925320
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Propensity to trust salespeople : a contingent multilevel-multisource examination
Friend, Scott B.; Johnson, Jeff S.; Sohi, Ravipreet S. - In: Journal of business research : JBR 83 (2018), pp. 1-9
Persistent link: https://www.econbiz.de/10011775837
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Language divergence in service encounters : revisiting its influence on word-of-mouth
Balaji, M. S.; Roy, Sanjit; Lassar, Walfried M. - In: Journal of business research : JBR 72 (2017), pp. 210-213
Persistent link: https://www.econbiz.de/10011645579
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Customer engagement, consumption and firm performance in a multi-actor service eco-system : the moderating role of resource integration
Ho, Mia Hsiao-Wen; Chung, Henry F. L.; Kingshott, Russel; … - In: Journal of business research : JBR 121 (2020), pp. 557-566
Persistent link: https://www.econbiz.de/10012417377
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Service customer orientation and social sustainability : the case of small medium enterprises
Lee, Corrinne Mei Jyin; Norbani Che Ha; Sharifah … - In: Journal of business research : JBR 122 (2021), pp. 751-760
Persistent link: https://www.econbiz.de/10012420620
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The impact of guanxi positioning on the quality of manufacturer-retailer channel relationships : evidence from Taiwanese SMEs
Wu, Wen Kuei; Chiu, Singa Wang - In: Journal of business research : JBR 69 (2016) 9, pp. 3398-3405
Persistent link: https://www.econbiz.de/10011514811
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Service quality of frontline employees : a profile deviation analysis
Malhotra, Neeru; Mavondo, Felix; Mukherjee, Avinandan; … - In: Journal of business research : JBR 66 (2013) 9, pp. 1338-1344
Persistent link: https://www.econbiz.de/10009756006
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Influences of organizational investments in social capital on service employee commitment and performance
Ellinger, Alexander E.; Musgrove, Carolyn (Casey) Findley; … - In: Journal of business research : JBR 66 (2013) 8, pp. 1124-1133
Persistent link: https://www.econbiz.de/10009756181
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Developing a multidimensional scale of customer-oriented deviance (COD)
Leo, Cheryl; Russell-Bennett, Rebekah - In: Journal of business research : JBR 67 (2014) 6, pp. 1218-1225
Persistent link: https://www.econbiz.de/10010365146