Narrow search
Showing 1 - 10 of 332
Cover Image
The blame shift : robot service failures hold service firms more accountable
Ryoo, Yuhosua; Jeon, Yongwoog Andy; Kim, WooJin - In: Journal of business research : JBR 171 (2024), pp. 1-14
Persistent link: https://www.econbiz.de/10014535999
Cover Image
The role of the human-robot interaction in consumers' acceptance of humanoid retail service robots
Song, Christina Soyoung; Kim, Youn-Kyung - In: Journal of business research : JBR 146 (2022), pp. 489-503
Persistent link: https://www.econbiz.de/10013271433
Cover Image
Implementing artificial intelligence empowered financial advisory services : a literature review and critical research agenda
Zhu, Hui; Vigren, Olli; Söderberg, Inga-Lill - In: Journal of business research : JBR 174 (2024), pp. 1-18
Persistent link: https://www.econbiz.de/10014549125
Cover Image
Appropriate service robots in exchange and communal relationships
Chang, Woojung; Kim, Kyoungmi - In: Journal of business research : JBR 141 (2022), pp. 462-474
Persistent link: https://www.econbiz.de/10013168036
Cover Image
From stopping to shopping : an observational study comparing a humanoid service robot with a tablet service kiosk to attract and convert shoppers
Brengman, Malaika; Gauquier, Laurens de; Willems, Kim; … - In: Journal of business research : JBR 134 (2021), pp. 263-274
Persistent link: https://www.econbiz.de/10012643754
Cover Image
Unintended consequences of humanoid service robots : a case study of public service organizations
Wang, Yazhu Maggie; Matook, Sabine; Dennis, Alan - In: Journal of business research : JBR 174 (2024), pp. 1-15
Persistent link: https://www.econbiz.de/10014549165
Cover Image
Understanding consumers' acceptance of automated technologies in service encounters : drivers of digital voice assistants adoption
Fernandes, Teresa; Oliveira, Elisabete - In: Journal of business research : JBR 122 (2021), pp. 180-191
Persistent link: https://www.econbiz.de/10012420391
Cover Image
Partner or servant? : the influence of robot role positioning on consumers' brand evaluations
Teng, Lefa; Sun, Chuluo; Chen, Yifei; Lever, Michael W.; … - In: Journal of business research : JBR 180 (2024), pp. 1-15
Persistent link: https://www.econbiz.de/10014556466
Cover Image
Automated social presence in AI : avoiding consumer psychological tensions to improve service value
Flavián Blanco, Carlos; Belk, Russell W.; Belanche, Daniel - In: Journal of business research : JBR 175 (2024), pp. 1-14
Persistent link: https://www.econbiz.de/10014549581
Cover Image
Disruptive technologies : how to influence price sensitivity triggering consumers' behavioural beliefs
Erdmann, Anett; Mas, José Manuel; Obesso, María … - In: Journal of business research : JBR 158 (2023), pp. 1-14
Persistent link: https://www.econbiz.de/10014281169