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Managing Robotics in Retail :...
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Artificial intelligence
126
Künstliche Intelligenz
117
Consumer behaviour
99
Konsumentenverhalten
99
Innovation adoption
67
Innovationsakzeptanz
67
Customer service
62
Kundenservice
62
Innovation
54
Beziehungsmarketing
52
Relationship marketing
52
Dienstleistungsqualität
51
Service quality
51
Customer satisfaction
45
Kundenzufriedenheit
45
Dienstleistungssektor
36
Innovation management
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Innovationsmanagement
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Retail trade
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Online retailing
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Online-Handel
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Journal of business research : JBR
Industrial Robot: An International Journal
977
International Journal of Retail & Distribution Management
491
Technological forecasting & social change : an international journal
395
Journal of retailing and consumer services
286
International journal of production research
214
European journal of operational research : EJOR
185
NBER working paper series
184
Springer eBook Collection
167
SpringerLink / Bücher
148
International journal of hospitality management
147
Journal of retailing
136
International journal of business information systems : IJBIS
112
The journal of services marketing
112
Discussion paper series / IZA
107
The service industries journal
103
International journal of production economics
96
European Journal of Marketing
95
Discussion papers / CEPR
94
Industrial marketing management : the international journal for industrial and high-tech firms
91
Working paper / National Bureau of Economic Research, Inc.
87
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
79
Working paper
79
Journal of open innovation : technology, market, and complexity
78
Psychology & marketing
77
Premier reference source
74
Journal of the Academy of Marketing Science
73
Journal of Services Marketing
72
SOEP survey papers
72
Strategic Direction
72
International journal of contemporary hospitality management
69
Human Resource Management International Digest
68
IZA Discussion Papers
68
CESifo working papers
67
Management science : journal of the Institute for Operations Research and the Management Sciences
66
Cogent business & management
65
Journal of service management
65
Journal of Consumer Marketing
64
NBER Working Paper
64
CESifo Working Paper
62
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ECONIS (ZBW)
332
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1
The blame shift :
robot
service failures hold service firms more accountable
Ryoo, Yuhosua
;
Jeon, Yongwoog Andy
;
Kim, WooJin
- In:
Journal of business research : JBR
171
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014535999
Saved in:
2
The role of the human-
robot
interaction in consumers' acceptance of humanoid retail service
robots
Song, Christina Soyoung
;
Kim, Youn-Kyung
- In:
Journal of business research : JBR
146
(
2022
),
pp. 489-503
Persistent link: https://www.econbiz.de/10013271433
Saved in:
3
Implementing artificial intelligence empowered financial advisory services : a literature review and critical research agenda
Zhu, Hui
;
Vigren, Olli
;
Söderberg, Inga-Lill
- In:
Journal of business research : JBR
174
(
2024
),
pp. 1-18
Persistent link: https://www.econbiz.de/10014549125
Saved in:
4
Appropriate service
robots
in exchange and communal relationships
Chang, Woojung
;
Kim, Kyoungmi
- In:
Journal of business research : JBR
141
(
2022
),
pp. 462-474
Persistent link: https://www.econbiz.de/10013168036
Saved in:
5
From stopping to shopping : an observational study comparing a humanoid service
robot
with a tablet service kiosk to attract and convert shoppers
Brengman, Malaika
;
Gauquier, Laurens de
;
Willems, Kim
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 263-274
Persistent link: https://www.econbiz.de/10012643754
Saved in:
6
Unintended consequences of humanoid service
robots
: a case study of public service organizations
Wang, Yazhu Maggie
;
Matook, Sabine
;
Dennis, Alan
- In:
Journal of business research : JBR
174
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014549165
Saved in:
7
Understanding consumers' acceptance of automated technologies in service encounters : drivers of digital voice assistants adoption
Fernandes, Teresa
;
Oliveira, Elisabete
- In:
Journal of business research : JBR
122
(
2021
),
pp. 180-191
Persistent link: https://www.econbiz.de/10012420391
Saved in:
8
Partner or servant? : the influence of
robot
role positioning on consumers' brand evaluations
Teng, Lefa
;
Sun, Chuluo
;
Chen, Yifei
;
Lever, Michael W.
; …
- In:
Journal of business research : JBR
180
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014556466
Saved in:
9
Automated social presence in AI : avoiding consumer psychological tensions to improve service value
Flavián Blanco, Carlos
;
Belk, Russell W.
;
Belanche, Daniel
- In:
Journal of business research : JBR
175
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014549581
Saved in:
10
Disruptive technologies : how to influence price sensitivity triggering consumers' behavioural beliefs
Erdmann, Anett
;
Mas, José Manuel
;
Obesso, María …
- In:
Journal of business research : JBR
158
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014281169
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