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~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~subject:"Brand image"
~subject:"Brand"
~subject:"Dienstleistungsqualität"
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Brand image
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Beziehungsmarketing
76
Relationship marketing
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Consumer behaviour
55
Konsumentenverhalten
55
Customer satisfaction
36
Kundenzufriedenheit
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Li, Xiang
2
Miao, Li
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So, Kevin Kam Fung
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Tang, Liang
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Agyeiwaah, Elizabeth
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Albus, Heidi
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Journal of retailing and consumer services
257
Journal of business research : JBR
220
International journal of hospitality management
145
The journal of services marketing
101
The journal of product & brand management
91
The journal of brand management : an international journal
85
The service industries journal
83
Journal of hospitality marketing & management
65
Journal of travel and tourism marketing
63
International journal of contemporary hospitality management
59
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
59
Services marketing quarterly
55
Cogent business & management
54
Asia Pacific journal of marketing and logistics
51
Journal of service management
48
Journal of service research : JSR
48
Journal of strategic marketing
48
Industrial marketing management : the international journal for industrial and high-tech firms
47
Psychology & marketing
46
Service business
46
Tourism management : research, policies, practice
45
Marketing intelligence & planning
40
European journal of marketing : EJM
35
Journal of the Academy of Marketing Science
34
The TQM journal : the international review of organizational improvement
33
Journal of service research
32
The international journal of bank marketing : IJBM
31
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
28
SpringerLink / Bücher
26
Journal of air transport management
25
Total quality management & business excellence
25
International journal of quality and service sciences
24
Journal of marketing
24
International journal of internet marketing and advertising : IJIMA
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
23
European journal of marketing
22
International journal of electronic marketing and retailing : IJEMR
22
Journal of marketing management : MM
22
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ECONIS (ZBW)
38
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1
Relationships among customer satisfaction, delight, and loyalty in the hospitality industry
Kim, Mi Ran
;
Vogt, Christine
;
Knutson, Bonnie J.
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
2
,
pp. 170-197
Persistent link: https://www.econbiz.de/10011282980
Saved in:
2
The impact of other customers on customer experiences : a psychological distance perspective
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
37
(
2013
)
1
,
pp. 77-99
Persistent link: https://www.econbiz.de/10009772548
Saved in:
3
Image congruence and relationship quality in predicting switching intention : conspicuousness of product use as a moderator variable
Han, Heesup
;
Hyun, Sunghyup Sean
- In:
Journal of hospitality & tourism research : JHTR ; the …
37
(
2013
)
3
,
pp. 303-329
Persistent link: https://www.econbiz.de/10009785965
Saved in:
4
Illegitimate customer complaining behavior in hospitality service encouters : a frontline employee perspecitve
Huang, Zhuowei
;
Miao, Li
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
6
,
pp. 655-684
Persistent link: https://www.econbiz.de/10011559797
Saved in:
5
Socially responsible customers and the evaluation of service quality
Wattanakamolchai, Somyot
;
Singal, Manisha
;
Murrmann, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
6
,
pp. 715-738
Persistent link: https://www.econbiz.de/10011559820
Saved in:
6
Customer engagement with tourism brands : scale development and validation
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
- In:
Journal of hospitality & tourism research : JHTR ; the …
38
(
2014
)
3
,
pp. 304-329
Persistent link: https://www.econbiz.de/10010398802
Saved in:
7
Self-congruity and functional congruity in brand loyalty
Kang, Juhee
;
Tang, Liang
;
Lee, Ju Yup
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
1
,
pp. 105-131
Persistent link: https://www.econbiz.de/10010482867
Saved in:
8
Customer orientation of service employees and rapport: influences on service-outcome variables in full-service restaurants
Kim, Wansoo
;
Ok, Chihyung
- In:
Journal of hospitality & tourism research : JHTR ; the …
34
(
2010
)
1
,
pp. 34-55
Persistent link: https://www.econbiz.de/10003968131
Saved in:
9
The impact of restaurant innovativeness on consumer loyalty : the mediating role of perceived quality
Kim, Eojina
;
Nicolau, Juan L.
;
Tang, Liang
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
8
,
pp. 1464-1488
Persistent link: https://www.econbiz.de/10012624208
Saved in:
10
Assessing the impact of brand equity and demographic characteristics on brand loyalty : the mediating role played by customer experience in United Arab Emirates' hotel industry
Nuseir, Mohammed T.
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
5
,
pp. 905-922
Persistent link: https://www.econbiz.de/10013257065
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