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Psychological capital in the quick service restaurant industry : a study of unit-level performance
Mathe, Kimberly; Scott-Halsell, Sheila; Kim, Seontaik; … - In: Journal of hospitality & tourism research : JHTR ; the … 41 (2017) 7, pp. 823-845
Persistent link: https://www.econbiz.de/10011746976
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Examining the relevance of online customer textual reviews on hotels' product and service attributes
Xu, Xun - In: Journal of hospitality & tourism research : JHTR ; the … 43 (2019) 1, pp. 141-163
Persistent link: https://www.econbiz.de/10011997154
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Relationships among customer satisfaction, delight, and loyalty in the hospitality industry
Kim, Mi Ran; Vogt, Christine; Knutson, Bonnie J. - In: Journal of hospitality & tourism research : JHTR ; the … 39 (2015) 2, pp. 170-197
Persistent link: https://www.econbiz.de/10011282980
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A good night's sleep matters for tourists : an empirical study for hospitality professionals
Hon, Alice H. Y.; Fung, Clare P. Y. - In: Journal of hospitality & tourism research : JHTR ; the … 43 (2019) 8, pp. 1153-1175
Persistent link: https://www.econbiz.de/10012154998
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The effect of event supportive service environment and authenticity in the quality-value-satisfaction framework
Wong, IpKin Anthony; Ji, Mingjie; Liu, Matthew Tingchi - In: Journal of hospitality & tourism research : JHTR ; the … 42 (2018) 4, pp. 563-586
Persistent link: https://www.econbiz.de/10011912254
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Are the states uited? : an analysis of U.S. hotels’ offers through TripAdvisor’s eyes
Moro, Sérgio; Batista, Fernando; Rita, Paulo; … - In: Journal of hospitality & tourism research : JHTR ; the … 43 (2019) 7, pp. 1112-1129
Persistent link: https://www.econbiz.de/10012053417
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The role of cultural differences in customer retention : evidence from the high-contact service industry
Fam, Kim Shyan; Boon Liat Cheng; Cham Tat Huei; Yi, … - In: Journal of hospitality & tourism research : JHTR ; the … 47 (2023) 1, pp. 257-288
Persistent link: https://www.econbiz.de/10014230003
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Construction and validation of the customer participation scale
Chen, Sandy C.; Raab, Carola - In: Journal of hospitality & tourism research : JHTR ; the … 41 (2017) 2, pp. 131-153
Persistent link: https://www.econbiz.de/10011645595
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The effect of tourist relationship perception on destination loyalty at a world heritage site in China : the mediating role of overall destination satisfaction and trust
Su, LuJun; Hsu, Maxwell K.; Swanson, Scott - In: Journal of hospitality & tourism research : JHTR ; the … 41 (2017) 2, pp. 180-210
Persistent link: https://www.econbiz.de/10011645607
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The impact of restaurant innovativeness on consumer loyalty : the mediating role of perceived quality
Kim, Eojina; Nicolau, Juan L.; Tang, Liang - In: Journal of hospitality & tourism research : JHTR ; the … 45 (2021) 8, pp. 1464-1488
Persistent link: https://www.econbiz.de/10012624208