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Illegitimate customer complaining behavior in hospitality service encouters : a frontline employee perspecitve
Huang, Zhuowei; Miao, Li - In: Journal of hospitality & tourism research : JHTR ; the … 40 (2016) 6, pp. 655-684
Persistent link: https://www.econbiz.de/10011559797
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Identifying optimal rapport-building behaviors in inducing patrons' emotional attachment in luxury restaurants
Hyun, Sunghyup Sean; Kim, Insin - In: Journal of hospitality & tourism research : JHTR ; the … 38 (2014) 2, pp. 162-198
Persistent link: https://www.econbiz.de/10010358989
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Family restaurant brand personality and its impact on customer's eMotion, satisfaction, and brand loyalty
Lee, Yong-ki; Back, Ki-joon; Kim, Jin-young - In: Journal of hospitality & tourism research : JHTR ; the … 33 (2009) 3, pp. 305-328
Persistent link: https://www.econbiz.de/10003879481
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The influences of verbal smell references in radio advertisements
Davis, Eric A.; Magnini, Vincent P.; Weaver, Pamela A.; … - In: Journal of hospitality & tourism research : JHTR ; the … 37 (2013) 2, pp. 281-299
Persistent link: https://www.econbiz.de/10009779908
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Using net-based ethnography (netnography) to understand the staging and marketing of "authentic African" dining experiences to tourists at Victoria Falls
Mkono, Muchazondida - In: Journal of hospitality & tourism research : JHTR ; the … 37 (2013) 2, pp. 184-198
Persistent link: https://www.econbiz.de/10009779933
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Boredom-induced switching behavior in the restaurant industry : the mediating role of attachment
Line, Nathaniel D.; Hanks, Lydia - In: Journal of hospitality & tourism research : JHTR ; the … 43 (2019) 1, pp. 101-119
Persistent link: https://www.econbiz.de/10011997142
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The social servicescape : a multidimensional operationalization
Line, Nathaniel D.; Hanks, Lydia - In: Journal of hospitality & tourism research : JHTR ; the … 43 (2019) 2, pp. 167-187
Persistent link: https://www.econbiz.de/10011997254
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Face gain and face loss in restaurant consumers' brand advocate behaviors
Huang, Yu-Shan Sandy; Wang, Yao-Chin; Kuo, Pei-Jou - In: Journal of hospitality & tourism research : JHTR ; the … 43 (2019) 3, pp. 395-415
Persistent link: https://www.econbiz.de/10011997338
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Engaging restaurant customers on Facebook : the power of belongingness appeals on social media
Gruss, Richard; Kim, Eojina; Abrahams, Alan - In: Journal of hospitality & tourism research : JHTR ; the … 44 (2020) 2, pp. 201-228
Persistent link: https://www.econbiz.de/10012201142
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Online engagement among restaurant customers : the importance of enhancing flow for social media users
Kim, Bomin; Yoo, Myongjee; Yang, Wan - In: Journal of hospitality & tourism research : JHTR ; the … 44 (2020) 2, pp. 252-277
Persistent link: https://www.econbiz.de/10012201342