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Relationship marketing
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Mattila, Anna S.
9
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Voorhees, Clay M.
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3
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Journal of hospitality marketing & management
Journal of the Academy of Marketing Science
The journal of services marketing
Journal of business research : JBR
903
SpringerLink / Bücher
666
Journal of retailing and consumer services
590
Industrial marketing management : the international journal for industrial and high-tech firms
502
International journal of hospitality management
346
Journal of business ethics : JOBE
313
Journal of organizational change management
307
Springer eBook Collection
257
The service industries journal
218
The journal of business & industrial marketing
213
Journal of change management : an international journal
193
Journal of strategic marketing
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Business process management journal
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Cogent business & management
162
Gabler Edition Wissenschaft
160
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
154
Technological forecasting & social change : an international journal
154
International journal of contemporary hospitality management
152
Organization science : a journal of the Institute for Operations Research and the Management Sciences ; bridging disciplines to advance knowledge of organizations
149
Journal of Organizational Change Management
145
International journal of electronic customer relationship management : IJECRM
140
Academy of Management journal : AMJ
132
Journal of marketing
131
European Journal of Marketing
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Harvard-Business-Manager : das Wissen der Besten
128
Journal of Business & Industrial Marketing
128
Tourism management : research, policies, practice
128
Business horizons
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Harvard business review : HBR
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Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
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Journal of service research : JSR
121
Journal of travel and tourism marketing
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European management journal
119
The journal of product & brand management
116
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
116
Journal of service management
115
The journal of brand management : an international journal
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ECONIS (ZBW)
534
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1
The moderating roles of organizational justice on the relationship between emotional exhaustion and organizational loyalty in airline services
Hur, Won-moo
;
Park, Sang Il
;
Moon, Tae Won
- In:
The journal of services marketing
28
(
2014
)
3
,
pp. 195-206
Persistent link: https://www.econbiz.de/10010391434
Saved in:
2
Toward a theory of spirals : the dynamic relationship between organizational pride and customer-oriented behavior
Krämer, Tobias
;
Weiger, Welf Hermann
;
Gouthier, …
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
6
,
pp. 1095-1115
Persistent link: https://www.econbiz.de/10012386866
Saved in:
3
Helping the organization but harming customers : a social identity perspective of unethical pro-organizational behavior
Yan, Hongmin
;
Solnet, David
;
Okimoto, Tyler G.
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 927-943
Persistent link: https://www.econbiz.de/10014333407
Saved in:
4
Markets as networks : implications for strategy-making
Johanson, Jan
;
Vahlne, Jan-Erik
- In:
Journal of the Academy of Marketing Science
39
(
2011
)
4
,
pp. 484-491
Persistent link: https://www.econbiz.de/10009297219
Saved in:
5
Change is hard : overcoming barriers to service innovation
Parris, Denise Linda
;
Bouchet, Adrien
;
Welty Peachey, Jon
; …
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 615-629
Persistent link: https://www.econbiz.de/10011635026
Saved in:
6
Relationship marketing and customer loyalty : evidence from the Ghanaian luxury hotel industry
Narteh, Bedman
;
Agbemabiese, George Cudjoe
;
Kodua, Prince
; …
- In:
Journal of hospitality marketing & management
22
(
2013
)
3/4
,
pp. 407-436
Persistent link: https://www.econbiz.de/10009767983
Saved in:
7
Understanding the role of gratitude in building quality relationships
Jin, Naehyun Paul
;
Line, Nathaniel D.
;
Yoon, Donghwan
- In:
Journal of hospitality marketing & management
27
(
2018
)
4
,
pp. 465-485
Persistent link: https://www.econbiz.de/10011880442
Saved in:
8
Organizational justice as a mediator of the relationships between leader-member exchange and employees' turnover intentions
Lee, Hyung-ryong
;
Murrmann, Suzanne K.
;
Murrmann, Kent F.
; …
- In:
Journal of hospitality marketing & management
19
(
2010
)
2
,
pp. 97-114
Persistent link: https://www.econbiz.de/10003974671
Saved in:
9
Service brand equity and employee brand commitment
Kimpakorn, Narumon
;
Tocquer, Gerard
- In:
The journal of services marketing
24
(
2010
)
5
,
pp. 378-388
Persistent link: https://www.econbiz.de/10008653367
Saved in:
10
Perceived marketing-sales relationship effectiveness : a matter of justice
Hulland, John
;
Nenkov, Gergana Y.
;
Barclay, Donald W.
- In:
Journal of the Academy of Marketing Science
40
(
2012
)
3
,
pp. 450-467
Persistent link: https://www.econbiz.de/10009548612
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