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~isPartOf:"Journal of hospitality marketing & management"
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Dienstleistungsqualität
137
Service quality
137
Customer satisfaction
97
Kundenzufriedenheit
97
Consumer behaviour
79
Konsumentenverhalten
79
Beziehungsmarketing
54
Relationship marketing
54
Hotel industry
49
Hotellerie
49
Gastronomie
32
Restaurant industry
32
Beschwerdemanagement
24
Complaint management
24
service quality
20
Hospital
17
Krankenhaus
17
Hospitality industry
16
Customer service
15
Gastgewerbe
15
Kundenservice
15
Emotion
13
Viral marketing
13
Virales Marketing
13
customer loyalty
12
customer satisfaction
12
service failure
11
Brand image
10
Markenimage
10
hospitality
10
satisfaction
10
Brand management
9
Markenführung
9
Quality management
9
Qualitätsmanagement
9
Holiday behaviour
8
Product quality
8
Produktqualität
8
Urlaubsverhalten
8
Arbeitsverhalten
7
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145
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Goh, Ben
3
Jin, Naehyun Paul
3
Li, Minglong
3
Line, Nathaniel D.
3
Mattila, Anna S.
3
Prentice, Catherine
3
Sparks, Beverley
3
Wilkins, Hugh
3
Amin, Muslim
2
Assaker, Guy
2
Bai, Billy
2
Bowden, Jana
2
Christou, Evangelos
2
Cobanoglu, Cihan
2
Fan, Alei
2
Gil Saura, Irene
2
Gregory, Amy M.
2
Grobelna, Aleksandra
2
Gursoy, Dogan
2
Han, Heesup
2
Herington, Carmel
2
Hsu, Cathy H. C.
2
Huffman, Lynn
2
Khoo-Lattimore, Catheryn
2
Kim, Kyungmin
2
Kim, Peter Beomcheol
2
Koc, Erdogan
2
Lee, Seonjeong
2
Miao, Li
2
O'Connor, Peter
2
Prayag, Girish
2
Qiu, Hailian
2
Qu, Hailin
2
Ro, Heejung
2
Severt, Denver E.
2
Torres, Edwin N.
2
Wong, IpKin Anthony
2
Abubakar, Binta
1
Ahn, Tae-hong
1
Al-Ansi, Amr
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Journal of hospitality marketing & management
NBER working paper series
815
Working paper / National Bureau of Economic Research, Inc.
710
NBER Working Paper
686
Discussion paper series / IZA
560
International journal of hospitality management
424
Journal of business research : JBR
389
Journal of retailing and consumer services
359
Economics of education review
357
IZA Discussion Paper
348
The service industries journal
312
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
257
Applied economics
242
SpringerLink / Bücher
219
The journal of services marketing
216
The journal of technology transfer
207
CESifo working papers
206
Discussion paper / Centre for Economic Policy Research
182
Technological forecasting & social change : an international journal
177
International journal of contemporary hospitality management
176
Auditing : a journal of practice & theory
174
Research policy : policy, management and economic studies of science, technology and innovation
170
Journal of marketing for higher education
169
Working paper
168
Applied economics letters
167
IZA Discussion Papers
167
Tourism management : research, policies, practice
164
The TQM journal : the international review of organizational improvement
158
Journal of air transport management
156
Policy research working paper : WPS
152
Services marketing quarterly
152
World Bank E-Library Archive
152
Cogent business & management
145
European journal of operational research : EJOR
143
OECD Environment Statistics
142
Spudai : oikonomikai, koinōnikai, technikai ; periodikē ekdosis tēs en Peiraiei Anotātēs Biomēchanikēs Scholēs
139
Spudai / University of Piraeus : journal of economics and business
136
International journal of quality & reliability management
135
Discussion paper
130
Journal of travel and tourism marketing
130
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ECONIS (ZBW)
145
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1
Measurement
of service quality in the hotel sector : the case of Northern Poland
Grobelna, Aleksandra
;
Marciszewska, Barbara
- In:
Journal of hospitality marketing & management
22
(
2013
)
3/4
,
pp. 313-332
Persistent link: https://www.econbiz.de/10009768002
Saved in:
2
Implementing the marketing concept in travel organizations: the important moderating influence of perceived organizational support
Herington, Carmel
;
Weaven, Scott
- In:
Journal of hospitality marketing & management
18
(
2009
)
7
,
pp. 692-717
Persistent link: https://www.econbiz.de/10003893331
Saved in:
3
Influence of the work relationship between frontline employees and their immediate supervisor on customers' service experience
Kim, Peter Beomcheol
;
Gazzoli, Gabriel
;
Qu, Halin
;
Kim, …
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 425-448
Persistent link: https://www.econbiz.de/10011499261
Saved in:
4
Implementing city hotel service quality enhancements : integration of Kano and QFD analytical methods
Kuo, Chun-Min
;
Chen, Hsi-Tien
;
Boger, Ernest
- In:
Journal of hospitality marketing & management
25
(
2016
)
5/6
,
pp. 748-770
Persistent link: https://www.econbiz.de/10011578957
Saved in:
5
The impact of service quality on positive consumption emotions in resort and hotel spa experiences
Lo, Ada
;
Wu, Corrine
;
Tsai, Henry
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 155-179
Persistent link: https://www.econbiz.de/10010526368
Saved in:
6
How do customers perceive service quality in differently structured fast food restaurants?
Cao, Yang
;
Kim, Kyungmin
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 99-117
Persistent link: https://www.econbiz.de/10010526372
Saved in:
7
Casual dining on the French Riviera : examining the relationship between visitors' perceived quality, positive emotions, and behavioral intentions
Prayag, Girish
;
Khoo-Lattimore, Catheryn
;
Sitruk, Jonathan
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 24-46
Persistent link: https://www.econbiz.de/10010526376
Saved in:
8
Does customer experience management pay off? : evidence from local versus global hotel brands in South Korea
Yoon, Sung-Joon
;
Lee, Hyong-june
- In:
Journal of hospitality marketing & management
26
(
2017
)
6
,
pp. 585-605
Persistent link: https://www.econbiz.de/10011754045
Saved in:
9
From satisfied to memorable : an empirical study of service and experience dimensions on guest outcomes in the hospitality industry
Sipe, Lori J.
;
Testa, Mark R.
- In:
Journal of hospitality marketing & management
27
(
2018
)
2
,
pp. 178-195
Persistent link: https://www.econbiz.de/10011848342
Saved in:
10
Five-star quality at three-star prices? : opaque booking and hotel service expectations
Huang, Wei-Jue
;
Chen, Chun-Chu
;
Lai, Yee Mei
- In:
Journal of hospitality marketing & management
27
(
2018
)
7
,
pp. 833-854
Persistent link: https://www.econbiz.de/10011957272
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