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The consumer value-based brand citizenship behavior model : evidence from local and global coffee businesses
Kim, Soon-Ho; Kim, Min-Seong; Lee, Seonjeong - In: Journal of hospitality marketing & management 28 (2019) 4, pp. 472-490
Persistent link: https://www.econbiz.de/10012176672
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Attitudes, perceptions, and responses of purchasers versus subscribers-only for daily deals on hospitality products
Ong, Beng Soo - In: Journal of hospitality marketing & management 24 (2015) 1/2, pp. 180-201
Persistent link: https://www.econbiz.de/10010526367
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Using importance-performance analysis to appreciate satisfaction in hotels
Wilkins, Hugh - In: Journal of hospitality marketing & management 19 (2010) 8, pp. 866-888
Persistent link: https://www.econbiz.de/10008748442
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A silver lining in the COVID-19 cloud : examining customers' value perceptions, willingness to use and pay more for robotic restaurants
Chuah, Stephanie Hui-wen; Eugene Cheng-xi Aw; Cheng, … - In: Journal of hospitality marketing & management 31 (2022) 1, pp. 49-76
Persistent link: https://www.econbiz.de/10012821047
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Invisible and intangible, but undeniable : role of ambient conditions in building hotel guests' loyalty
Suh, Myoungsun; Moon, Hyoungeun; Han, Heesup; Ham, Sunny - In: Journal of hospitality marketing & management 24 (2015) 7/8, pp. 727-753
Persistent link: https://www.econbiz.de/10011433684
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The influence of trust on repeat tourism : the Mauritian case study
Sannassee, Raja Vinesh; Seetanah, Boopendra - In: Journal of hospitality marketing & management 24 (2015) 7/8, pp. 770-789
Persistent link: https://www.econbiz.de/10011433710
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Managers' perceptions of delivered value in the hospitality industry
Gallarza, Martina G.; Santos Arteaga, Francisco Javier; … - In: Journal of hospitality marketing & management 24 (2015) 7/8, pp. 857-893
Persistent link: https://www.econbiz.de/10011433722
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Improving casino performance through enhanced loyalty programs
Min, Ji Hye; Raab, Carola; Tanford, Sarah - In: Journal of hospitality marketing & management 25 (2016) 3/4, pp. 372-394
Persistent link: https://www.econbiz.de/10011499244
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Understanding the customer experiences from the perspective of guests and hotel managers : empirical findings from luxury hotels in Istanbul, Turkey
Cetin, Gurel; Walls, Andrew - In: Journal of hospitality marketing & management 25 (2016) 3/4, pp. 395-424
Persistent link: https://www.econbiz.de/10011499254
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Influence of the work relationship between frontline employees and their immediate supervisor on customers' service experience
Kim, Peter Beomcheol; Gazzoli, Gabriel; Qu, Halin; Kim, … - In: Journal of hospitality marketing & management 25 (2016) 3/4, pp. 425-448
Persistent link: https://www.econbiz.de/10011499261