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~isPartOf:"Journal of hospitality marketing & management"
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Beziehungsmarketing
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Relationship marketing
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Consumer behaviour
73
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Customer satisfaction
65
Kundenzufriedenheit
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customer loyalty
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loyalty
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Mavondo, Felix
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Mattila, Anna S.
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Journal of hospitality marketing & management
SpringerLink / Bücher
1,609
Journal of business research : JBR
755
Journal of retailing and consumer services
612
Industrial marketing management : the international journal for industrial and high-tech firms
564
Gabler Edition Wissenschaft
363
Springer eBook Collection
347
Springer eBook Collection / Business and Economics
340
International journal of hospitality management
287
Research
264
The journal of business & industrial marketing
248
Europäische Hochschulschriften / 5
233
The journal of services marketing
228
Journal of the Academy of Marketing Science
221
The journal of personal selling & sales management : JPSSM
218
The service industries journal
210
Lehrbuch
187
Journal of strategic marketing
182
Journal of marketing
164
International journal of electronic customer relationship management : IJECRM
143
Journal of retailing
123
International journal of contemporary hospitality management
122
Journal of service research : JSR
122
Journal of travel and tourism marketing
120
Psychology & marketing
118
European journal of marketing : EJM
116
The journal of product & brand management
113
Asia Pacific journal of marketing and logistics
112
Tourism management : research, policies, practice
112
The journal of brand management : an international journal
110
Journal of service management
109
essentials
109
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
106
Marketing intelligence & planning
104
Cogent business & management
103
Gabler Research
102
Services marketing quarterly
98
Hamburger Schriften zur Marketingforschung
97
Schriftenreihe Merkur : Schriften zum innovativen Marketing-Management
97
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
92
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ECONIS (ZBW)
116
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1
Customer incivility and frontline employees' revenge intentions : interaction effects of employee empowerment and turnover intentions
Bani-Melhem, Shaker
;
Quratulain, Samina
;
Al-Hawari, …
- In:
Journal of hospitality marketing & management
29
(
2020
)
4
,
pp. 450-470
Persistent link: https://www.econbiz.de/10012256145
Saved in:
2
Revisiting the job performance-burnout relationship
Prentice, Catherine
;
Thaichon, Park
- In:
Journal of hospitality marketing & management
28
(
2019
)
7
,
pp. 807-832
Persistent link: https://www.econbiz.de/10012176694
Saved in:
3
Performance driven outcomes : the case of frontline employees in the hospitality sector
Prentice, Catherine
;
Ma, Erdan
;
Wong, IpKin Anthony
- In:
Journal of hospitality marketing & management
28
(
2019
)
1
,
pp. 101-123
Persistent link: https://www.econbiz.de/10012176580
Saved in:
4
Assessing the web-based destination marketing activities : a relationship marketing perspective
Cobos, Liza M.
;
Wang, Youcheng
;
Okumus, Fevzi
- In:
Journal of hospitality marketing & management
18
(
2009
)
4
,
pp. 421-444
Persistent link: https://www.econbiz.de/10003862061
Saved in:
5
Factors influencing organizational responses to guest complaints : cases of Hong Kong and Northern Cyprus
Ekiz, Erdogan H.
- In:
Journal of hospitality marketing & management
18
(
2009
)
6
,
pp. 539-573
Persistent link: https://www.econbiz.de/10003887182
Saved in:
6
Customer engagement : a framework for assessing customer-based-brand relationships ; the case of the restaurant industry
Bowden, Jana
- In:
Journal of hospitality marketing & management
18
(
2009
)
6
,
pp. 574-596
Persistent link: https://www.econbiz.de/10003887184
Saved in:
7
Recovery strategies for service failures: the case of restaurants
Silber, Ilan
;
Israeli, Aviad
;
Bustin, Adi
;
Zvi, Ofir Ben
- In:
Journal of hospitality marketing & management
18
(
2009
)
7
,
pp. 730-740
Persistent link: https://www.econbiz.de/10003893337
Saved in:
8
The determinants of loyalty in hotels
Wilkins, Hugh
;
Merrilees, Bill
;
Herington, Carmel
- In:
Journal of hospitality marketing & management
19
(
2010
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10003978543
Saved in:
9
Managing a hotel's image on TripAdvisor
O'Connor, Peter
- In:
Journal of hospitality marketing & management
19
(
2010
)
7
,
pp. 754-772
Persistent link: https://www.econbiz.de/10008701700
Saved in:
10
The impact of virtual worlds on word-of-mouth : improving social networking and servicescape in the hospitality industry
Kim, Jungsun
;
Hardin, Andrew
- In:
Journal of hospitality marketing & management
19
(
2010
)
7
,
pp. 735-753
Persistent link: https://www.econbiz.de/10008701701
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