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~isPartOf:"Journal of hospitality marketing & management"
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Dienstleistungsqualität
137
Service quality
137
Customer satisfaction
96
Kundenzufriedenheit
96
Consumer behaviour
77
Konsumentenverhalten
77
Beziehungsmarketing
54
Relationship marketing
54
Hotel industry
49
Hotellerie
49
Gastronomie
32
Restaurant industry
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Beschwerdemanagement
24
Complaint management
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service quality
20
Hospital
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Krankenhaus
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Hospitality industry
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Customer service
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Gastgewerbe
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Kundenservice
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Emotion
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Virales Marketing
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customer loyalty
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customer satisfaction
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service failure
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hospitality
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satisfaction
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Brand image
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Brand management
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Markenführung
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Markenimage
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Quality management
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Qualitätsmanagement
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Arbeitsverhalten
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Holiday behaviour
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Goh, Ben
3
Jin, Naehyun Paul
3
Li, Minglong
3
Line, Nathaniel D.
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Mattila, Anna S.
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Prentice, Catherine
3
Qu, Hailin
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Sparks, Beverley
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Wilkins, Hugh
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Amin, Muslim
2
Assaker, Guy
2
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Hsu, Cathy H. C.
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Huffman, Lynn
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Khoo-Lattimore, Catheryn
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Kim, Kyungmin
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Kim, Peter Beomcheol
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Koc, Erdogan
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Lee, Seonjeong
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Miao, Li
2
O'Connor, Peter
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Prayag, Girish
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Qiu, Hailian
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Ro, Heejung
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Abubakar, Binta
1
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Journal of hospitality marketing & management
International journal of hospitality management
432
Journal of retailing and consumer services
335
The service industries journal
328
Journal of business research : JBR
310
NBER working paper series
301
Discussion paper series / IZA
299
Working paper / National Bureau of Economic Research, Inc.
282
ILO Working Papers
262
NBER Working Paper
257
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
236
The journal of services marketing
214
Public management review
197
IZA Discussion Papers
195
Auditing : a journal of practice & theory
180
International journal of contemporary hospitality management
174
SpringerLink / Bücher
162
IZA Discussion Paper
160
CESifo working papers
149
Services marketing quarterly
146
Journal of air transport management
144
Tourism management : research, policies, practice
144
Working paper
142
International journal of production research
134
Journal of Services Marketing
133
The TQM journal : the international review of organizational improvement
132
Journal of travel and tourism marketing
129
International journal of production economics
128
Cogent business & management
124
International journal of quality & reliability management
119
Health care management review : HCM review
117
Service business
117
International journal of quality and service sciences
115
International journal of productivity and quality management : IJPQM
113
International journal of services and operations management
113
Discussion paper / Centre for Economic Policy Research
105
Journal of service research : JSR
104
Journal of service management
101
Total quality management & business excellence
100
WSI-Mitteilungen : Zeitschrift des Wirtschafts- und Sozialwissenschaftlichen Instituts der Hans-Böckler-Stiftung
99
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ECONIS (ZBW)
144
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1
Understanding the motivations of volunteers engaged in an alternative tourism experience in Northern Australia
Pegg, Shane
;
Patterson, Ian
;
Matsumoto, Yusuke
- In:
Journal of hospitality marketing & management
21
(
2012
)
7/8
,
pp. 800-820
Persistent link: https://www.econbiz.de/10009688564
Saved in:
2
International volunteer tourism experience in South Africa : an investigation into the impact on the tourist
Alexander, Zoë
- In:
Journal of hospitality marketing & management
21
(
2012
)
7/8
,
pp. 779-799
Persistent link: https://www.econbiz.de/10009688567
Saved in:
3
Gap year volunteer tourism stories : sharing more than memories
Griffin, Tom
- In:
Journal of hospitality marketing & management
22
(
2013
)
7/8
,
pp. 851-874
Persistent link: https://www.econbiz.de/10010241567
Saved in:
4
The impact of service quality on positive consumption emotions in resort and hotel spa experiences
Lo, Ada
;
Wu, Corrine
;
Tsai, Henry
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 155-179
Persistent link: https://www.econbiz.de/10010526368
Saved in:
5
How do customers perceive service quality in differently structured fast food restaurants?
Cao, Yang
;
Kim, Kyungmin
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 99-117
Persistent link: https://www.econbiz.de/10010526372
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6
Casual dining on the French Riviera : examining the relationship between visitors' perceived quality, positive emotions, and behavioral intentions
Prayag, Girish
;
Khoo-Lattimore, Catheryn
;
Sitruk, Jonathan
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 24-46
Persistent link: https://www.econbiz.de/10010526376
Saved in:
7
Measurement of service quality in the hotel sector : the case of Northern Poland
Grobelna, Aleksandra
;
Marciszewska, Barbara
- In:
Journal of hospitality marketing & management
22
(
2013
)
3/4
,
pp. 313-332
Persistent link: https://www.econbiz.de/10009768002
Saved in:
8
Factors affecting the hotel's service quality : relationship marketing and corporate image
Chen, Wen-jung
;
Chen, Mei-liang
- In:
Journal of hospitality marketing & management
23
(
2014
)
1/2
,
pp. 77-96
Persistent link: https://www.econbiz.de/10010358258
Saved in:
9
Linking service quality at the cellar door with brand equity building
Nella, Athina
;
Christou, Evangelos
- In:
Journal of hospitality marketing & management
23
(
2014
)
7/8
,
pp. 699-721
Persistent link: https://www.econbiz.de/10010473501
Saved in:
10
The associations between service quality, corporate image, customer satisfaction, and loyalty : evidence from the Malaysian hotel industry
Cheng Boon Liat
;
Mansori, Shaheen
;
Cham Tat Huei
- In:
Journal of hospitality marketing & management
23
(
2014
)
3/4
,
pp. 314-326
Persistent link: https://www.econbiz.de/10010396183
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