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Measuring dimensions of business effectiveness in Greek rural tourism areas
Fotiadis, Anestis K.; Vassiliadis, Chris A.; Piper, Linda A. - In: Journal of hospitality marketing & management 23 (2014) 1/2, pp. 21-48
Persistent link: https://www.econbiz.de/10010358263
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Service failures and recovery in hospitality and tourism : a review of literature and recommendations for future research
Koc, Erdogan - In: Journal of hospitality marketing & management 28 (2019) 5, pp. 513-537
Persistent link: https://www.econbiz.de/10012176674
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Modeling the commonly-assumed relationship between human capital and brand equity in tourism
Denizci, Basak; Tasci, Asli D. A. - In: Journal of hospitality marketing & management 19 (2010) 6, pp. 610-628
Persistent link: https://www.econbiz.de/10008651271
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Tourism destinations : antecedents to customer satisfaction and positive word-of-mouth
Abubakar, Binta; Mavondo, Felix - In: Journal of hospitality marketing & management 23 (2014) 7/8, pp. 833-864
Persistent link: https://www.econbiz.de/10010473458
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Implementing the marketing concept in travel organizations: the important moderating influence of perceived organizational support
Herington, Carmel; Weaven, Scott - In: Journal of hospitality marketing & management 18 (2009) 7, pp. 692-717
Persistent link: https://www.econbiz.de/10003893331
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Influence of the work relationship between frontline employees and their immediate supervisor on customers' service experience
Kim, Peter Beomcheol; Gazzoli, Gabriel; Qu, Halin; Kim, … - In: Journal of hospitality marketing & management 25 (2016) 3/4, pp. 425-448
Persistent link: https://www.econbiz.de/10011499261
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Implementing city hotel service quality enhancements : integration of Kano and QFD analytical methods
Kuo, Chun-Min; Chen, Hsi-Tien; Boger, Ernest - In: Journal of hospitality marketing & management 25 (2016) 5/6, pp. 748-770
Persistent link: https://www.econbiz.de/10011578957
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The impact of service quality on positive consumption emotions in resort and hotel spa experiences
Lo, Ada; Wu, Corrine; Tsai, Henry - In: Journal of hospitality marketing & management 24 (2015) 1/2, pp. 155-179
Persistent link: https://www.econbiz.de/10010526368
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How do customers perceive service quality in differently structured fast food restaurants?
Cao, Yang; Kim, Kyungmin - In: Journal of hospitality marketing & management 24 (2015) 1/2, pp. 99-117
Persistent link: https://www.econbiz.de/10010526372
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Casual dining on the French Riviera : examining the relationship between visitors' perceived quality, positive emotions, and behavioral intentions
Prayag, Girish; Khoo-Lattimore, Catheryn; Sitruk, Jonathan - In: Journal of hospitality marketing & management 24 (2015) 1/2, pp. 24-46
Persistent link: https://www.econbiz.de/10010526376