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~isPartOf:"Journal of hospitality marketing & management"
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Customer satisfaction
153
Kundenzufriedenheit
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Dienstleistungsqualität
137
Service quality
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Consumer behaviour
136
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Beziehungsmarketing
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Journal of hospitality marketing & management
International journal of hospitality management
1,185
The service industries journal
637
Journal of retailing and consumer services
573
International journal of contemporary hospitality management
518
Journal of business research : JBR
511
Tourism management : research, policies, practice
327
The journal of services marketing
318
Journal of Services Marketing
283
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
283
NBER working paper series
263
Working paper / National Bureau of Economic Research, Inc.
250
Journal of travel and tourism marketing
241
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
237
NBER Working Paper
224
SpringerLink / Bücher
200
Service business
192
Auditing : a journal of practice & theory
177
Services marketing quarterly
175
Cogent business & management
174
Journal of service research : JSR
167
Journal of air transport management
164
The TQM journal : the international review of organizational improvement
164
Journal of service management
155
International journal of productivity and quality management : IJPQM
149
Industrial marketing management : the international journal for industrial and high-tech firms
148
Tourism management perspectives : TMP
145
International Journal of Bank Marketing
144
International Journal of Contemporary Hospitality Management
141
International journal of services and operations management
135
Discussion paper series / IZA
134
International journal of quality and service sciences
134
European Journal of Marketing
128
International journal of quality & reliability management
128
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
128
International journal of production economics
118
Asia Pacific journal of marketing and logistics
117
Health care management review : HCM review
114
Tourism economics : the business and finance of tourism and recreation
113
Total quality management & business excellence
112
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ECONIS (ZBW)
281
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1
Customer and employee incivility and its causal effects in the hospitality industry
Torres, Edwin N.
;
Van Niekerk, Mathilda
;
Orlowski, Marissa
- In:
Journal of hospitality marketing & management
26
(
2017
)
1
,
pp. 48-66
Persistent link: https://www.econbiz.de/10011669662
Saved in:
2
How do customers perceive service quality in differently structured fast food restaurants?
Cao, Yang
;
Kim, Kyungmin
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 99-117
Persistent link: https://www.econbiz.de/10010526372
Saved in:
3
Casual dining on the French Riviera : examining the relationship between visitors' perceived quality, positive emotions, and behavioral intentions
Prayag, Girish
;
Khoo-Lattimore, Catheryn
;
Sitruk, Jonathan
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 24-46
Persistent link: https://www.econbiz.de/10010526376
Saved in:
4
Key dimensions of memorable gastronomic experience : application of q-methodology
Rašan, Dora
;
Laškarin Ažić, Marina
- In:
Journal of hospitality marketing & management
32
(
2023
)
5
,
pp. 615-630
Persistent link: https://www.econbiz.de/10014319781
Saved in:
5
Identifying restaurant satisfiers and dissatisfiers : suggestions from online reviews
Bilgihan, Anil
;
Seo, Soobin
;
Choi, Jihee
- In:
Journal of hospitality marketing & management
27
(
2018
)
5
,
pp. 601-625
Persistent link: https://www.econbiz.de/10011919944
Saved in:
6
Cognitive and affective causes of consumer dissatisfaction with the hospitality encounter
Moliner Velázquez, Beatriz
;
Fuentes Blasco, María
; …
- In:
Journal of hospitality marketing & management
18
(
2009
)
7
,
pp. 653-675
Persistent link: https://www.econbiz.de/10003893329
Saved in:
7
Experiential value, relationship quality, and customer loyalty in full-service restaurants : the moderating role of gender
Jin, Naehyun Paul
;
Line, Nathaniel D.
;
Goh, Ben
- In:
Journal of hospitality marketing & management
22
(
2013
)
7/8
,
pp. 679-700
Persistent link: https://www.econbiz.de/10010241616
Saved in:
8
Customer loyalty with fine dining : the moderating role of gender
Ma, Emily
;
Qu, Hailin
;
Ali Eliwa, Rasha
- In:
Journal of hospitality marketing & management
23
(
2014
)
5/6
,
pp. 513-535
Persistent link: https://www.econbiz.de/10010402063
Saved in:
9
Restaurant servicescape, service encounter, and perceived congruency on customers' emotions and satisfaction
Lin, Ingrid Y.
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
19
(
2010
)
8
,
pp. 819-841
Persistent link: https://www.econbiz.de/10008749958
Saved in:
10
Senior citizen satisfaction with restaurant service quality
Lee, Timothy Jeonglyeol
;
Cho, Hwaim
;
Ahn, Tae-hong
- In:
Journal of hospitality marketing & management
21
(
2012
)
1/2
,
pp. 215-226
Persistent link: https://www.econbiz.de/10009512707
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