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~isPartOf:"Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction"
~subject:"Kundenzufriedenheit"
~subject:"relationship quality"
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Kundenzufriedenheit
relationship quality
Beziehungsmarketing
102
Relationship marketing
100
Consumer behaviour
36
Konsumentenverhalten
36
Customer satisfaction
25
relationship marketing
24
Lieferantenmanagement
21
Supplier relationship management
21
Dienstleistungsqualität
16
Service quality
16
Confidence
15
Vertrauen
15
B-to-B-Marketing
11
Business-to-business marketing
11
Einzelhandel
10
Retail trade
10
USA
10
United States
10
Brand management
7
Markenführung
7
Marketing management
7
Marketingmanagement
7
customer retention
7
satisfaction
7
trust
7
Bank
6
Customer value
6
Dienstleistungssektor
6
Emotion
6
Kundenwert
6
Service industry
6
Customer retention
5
Electronic Commerce
5
Kundenbindung
5
Kundenmanagement
5
customer relationship management
5
loyalty
5
Bibliometrics
4
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9
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Article
30
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30
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30
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English
30
Author
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Bebber, Suélen
2
Bejou, Azam
2
Gil Saura, Irene
2
Milan, Gabriel Sperandio
2
Quach, Sara
2
Thaichon, Paramaporn
2
Abu, Mimi Liana
1
Algunaid, Najib
1
Bala, Renu
1
Barcellos, Paulo Fernando Pinto
1
Bardauskaite, Indre
1
Belanche, Daniel
1
Benoit, Sabine
1
Biswas, Supriya
1
Bojei, Jamil
1
Bruton, James
1
Bunk, Abraham P.
1
Bügel, Marnix S.
1
Cardoso, Margarida G. M. S.
1
Casaló, Luis V.
1
Chahal, Hardeep
1
Chen, Yi-Mu
1
Deitz, George D.
1
Donovan, Leigh Anne Novak
1
Dorion, Eric Charles Henri
1
Eberle, Luciene
1
Ettinger, Andreas
1
Fallu, Jean-Mathieu
1
Faryabi, Mohammad
1
Faßnacht, Martin
1
Fernando, Yudi
1
Guinalíu, Miguel
1
Hansen, John D.
1
Ho, Theresa Char Fei
1
Holloway, Betsy Bugg
1
Huang, Tseng-Lung
1
Ishida, Chiharu
1
Krishna, Anupam
1
Lazarus, Davis
1
Lin, Su-yin
1
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Published in...
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
Journal of retailing and consumer services
256
Journal of business research : JBR
146
International journal of hospitality management
137
The journal of services marketing
109
The service industries journal
68
Journal of hospitality marketing & management
65
Journal of travel and tourism marketing
60
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
55
International journal of contemporary hospitality management
53
Tourism management : research, policies, practice
52
Cogent business & management
50
Industrial marketing management : the international journal for industrial and high-tech firms
46
Journal of service research : JSR
45
Services marketing quarterly
43
Service business
42
Asia Pacific journal of marketing and logistics
41
Journal of service management
41
Journal of strategic marketing
40
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
37
The journal of business & industrial marketing
37
The TQM journal : the international review of organizational improvement
35
The international journal of bank marketing : IJBM
34
Journal of the Academy of Marketing Science
33
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Psychology & marketing
31
International journal of electronic customer relationship management : IJECRM
30
Journal of service research
29
Total quality management & business excellence
29
International journal of electronic marketing and retailing : IJEMR
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
25
European journal of marketing : EJM
24
SpringerLink / Bücher
24
The international review of retail, distribution and consumer research
23
International journal of quality and service sciences
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
22
Journal of hospitality and tourism insights
22
Journal of marketing
22
Journal of retailing
22
Journal of Asian finance, economics and business : JAFEB
21
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ECONIS (ZBW)
30
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1
Loyalty in the business-to-business service context : a literature review and proposed framework
Bardauskaite, Indre
- In:
Journal of relationship marketing : innovations & …
13
(
2014
)
1
,
pp. 28-69
Persistent link: https://www.econbiz.de/10010357246
Saved in:
2
The benefits of sales force automation (SFA) : an empirical examination of SFA usage on relationship quality and performance
Holloway, Betsy Bugg
;
Deitz, George D.
;
Hansen, John D.
- In:
Journal of relationship marketing : innovations & …
12
(
2013
)
4
,
pp. 223-242
Persistent link: https://www.econbiz.de/10010244789
Saved in:
3
A comparison of customer commitment in five sectors using the psychological investment model
Bügel, Marnix S.
;
Bunk, Abraham P.
;
Verhoef, Peter C.
- In:
Journal of relationship marketing : innovations & …
9
(
2010
)
1
,
pp. 2-29
Persistent link: https://www.econbiz.de/10003974297
Saved in:
4
Integrating core marketing ethical values into relationship marketing
Siems, Florian
;
Bruton, James
;
Moosmayer, Dirk C.
- In:
Journal of relationship marketing : innovations & …
9
(
2010
)
2
,
pp. 68-82
Persistent link: https://www.econbiz.de/10003994876
Saved in:
5
Retaining customers with shopping convenience
Benoit, Sabine
;
Faßnacht, Martin
;
Ettinger, Andreas
- In:
Journal of relationship marketing : innovations & …
8
(
2009
)
4
,
pp. 313-329
Persistent link: https://www.econbiz.de/10003940837
Saved in:
6
The relationship continuity model and customer loyalty in the banking industry : a case study of the maskan bank of Iran
Faryabi, Mohammad
;
Sadeghzadeh, Kousar
;
Zakeri, Abdolnaser
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
1
,
pp. 37-52
Persistent link: https://www.econbiz.de/10011289287
Saved in:
7
Relational benefits, value, and satisfaction in the relationships between service companies
Ruiz-Molina, María-Eugenia
;
Gil Saura, Irene
; …
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10011289298
Saved in:
8
Perceived value, reputation, trust, and switching costs as determinants of customer retention
Milan, Gabriel Sperandio
;
Eberle, Luciene
;
Bebber, Suélen
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
2
,
pp. 109-123
Persistent link: https://www.econbiz.de/10011304645
Saved in:
9
Loyalty in high-quality hotels of Croatia : from marketing initiatives to customer brand loyalty creation
Šerić, Maja
;
Gil Saura, Irene
;
Mollá Descals, Alejandro
- In:
Journal of relationship marketing : innovations & …
12
(
2013
)
2
,
pp. 114-140
Persistent link: https://www.econbiz.de/10009774824
Saved in:
10
The role of consumer happiness in relationship marketing
Belanche, Daniel
;
Casaló, Luis V.
;
Guinalíu, Miguel
- In:
Journal of relationship marketing : innovations & …
12
(
2013
)
2
,
pp. 79-94
Persistent link: https://www.econbiz.de/10009774828
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