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Beziehungsmarketing
107
Relationship marketing
107
Consumer behaviour
69
Konsumentenverhalten
69
Einzelhandel
47
Retail trade
47
Customer satisfaction
24
Kundenzufriedenheit
24
Dienstleistungsqualität
16
Distribution channel
16
Service quality
16
Vertriebsweg
16
Online retailing
15
Online-Handel
15
E-commerce
11
Electronic Commerce
11
Marketing management
11
Marketingmanagement
11
Brand management
10
Markenführung
10
Customer experience
9
Salespeople
8
Verkaufspersonal
8
Customer service
7
Kundenservice
7
Ladengestaltung
7
Store design
7
Beschwerdemanagement
6
Brand
6
Brand image
6
Complaint management
6
Kundenbindungsprogramm
6
Loyalty program
6
Markenimage
6
Retailing
6
Customer journey
5
Data protection
5
Datenschutz
5
Internet marketing
5
Lieferantenmanagement
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107
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Grewal, Dhruv
9
Noble, Stephanie M.
5
Verhoef, Peter C.
4
Blut, Markus
3
Cronin, J. J.
3
Evanschitzky, Heiner
3
Lemon, Katherine N.
3
Neslin, Scott A.
3
Nordfält, Jens
3
Pauwels, Koen
3
Roggeveen, Anne L.
3
Biswas, Dipayan
2
Calantone, Roger J.
2
Chen, Jialie
2
Fuchs, Christoph
2
Fumagalli, Elena
2
Gangwar, Manish
2
Guha, Abhijit
2
Gustafsson, Anders
2
Herhausen, Dennis
2
Hult, G. Tomas M.
2
Kumar, V.
2
Langerak, Fred
2
Mittal, Vikas
2
Reinartz, Werner J.
2
Rudolph, Thomas
2
Ruyter, Ko de
2
Schreier, Martin
2
Schumann, Jan Hendrik
2
Smith, Jeffery S.
2
Soysal, Gonca
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Tsiros, Michael
2
Van Osselaer, Stijn M. J.
2
Wang, Jeff Jianfeng
2
Zablah, Alex R.
2
Zhang, Yufei
2
Acuti, Diletta
1
Ahlbom, Carl-Philip
1
Aiello, Gaetano
1
Ailawadi, Kusum L.
1
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Journal of retailing
SpringerLink / Bücher
1,518
Journal of business research : JBR
649
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
426
Gabler Edition Wissenschaft
357
Springer eBook Collection / Business and Economics
336
Springer eBook Collection
330
International journal of hospitality management
299
Research
250
The journal of services marketing
225
Europäische Hochschulschriften / 5
220
The journal of business & industrial marketing
192
The service industries journal
188
Lehrbuch
186
Journal of strategic marketing
172
Journal of the Academy of Marketing Science
171
International journal of electronic customer relationship management : IJECRM
144
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
119
Journal of service research : JSR
117
Journal of hospitality marketing & management
115
Tourism management : research, policies, practice
112
The journal of brand management : an international journal
110
The journal of product & brand management
110
Asia Pacific journal of marketing and logistics
107
Journal of service management
106
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
105
Marketing intelligence & planning
105
Cogent business & management
102
Gabler Research
101
Psychology & marketing
101
essentials
101
Hamburger Schriften zur Marketingforschung
98
Schriftenreihe Merkur : Schriften zum innovativen Marketing-Management
97
European journal of marketing : EJM
95
Services marketing quarterly
94
Arbeitspapier / Universität Erlangen-Nürnberg, Betriebswirtschaftliches Institut, Lehrstuhl für Marketing
88
Neue betriebswirtschaftliche Forschung : Nbf
88
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ECONIS (ZBW)
107
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1
Cross-buying in retailing: drivers and consequences
Kumar, V.
;
George, Morris
;
Pancras, Joseph
- In:
Journal of retailing
84
(
2008
)
1
,
pp. 15-27
Persistent link: https://www.econbiz.de/10003732227
Saved in:
2
Global media, local metaphor: television shopping and marketing-as-relationship in America, Japan, and Taiwan
Warden, Clyde A.
;
Huang, Stephen Chi-Tsun
;
Liu, Tsung-Chi
; …
- In:
Journal of retailing
84
(
2008
)
1
,
pp. 119-129
Persistent link: https://www.econbiz.de/10003732255
Saved in:
3
Strategies to offset performance failures : the role of brand equity
Brady, Michael K.
;
Cronin, J. J.
;
Fox, Gavin L.
;
Roehm, …
- In:
Journal of retailing
84
(
2008
)
2
,
pp. 151-164
Persistent link: https://www.econbiz.de/10003744296
Saved in:
4
Customer complaining : the role of tie strenght and information control
Mittal, Vikas
;
Huppertz, John W.
;
Khare, Adwait
- In:
Journal of retailing
84
(
2008
)
2
,
pp. 195-204
Persistent link: https://www.econbiz.de/10003744326
Saved in:
5
Customer experience management in retailing : an organizing framework
Grewal, Dhruv
;
Levy, Michael
;
Kumar, V.
- In:
Journal of retailing
85
(
2009
)
1
,
pp. 1-14
Persistent link: https://www.econbiz.de/10003834467
Saved in:
6
Customer experience creation : determinants, dynamics and management strategies
Verhoef, Peter C.
;
Lemon, Katherine N.
;
Parasuraman, A.
; …
- In:
Journal of retailing
85
(
2009
)
1
,
pp. 31-41
Persistent link: https://www.econbiz.de/10003834491
Saved in:
7
Communication and promotion decisions in retailing : a review and directions for future research
Ailawadi, Kusum L.
;
Beauchamp, J. P.
;
Donthu, Naveen
; …
- In:
Journal of retailing
85
(
2009
)
1
,
pp. 42-55
Persistent link: https://www.econbiz.de/10003834497
Saved in:
8
Retailer pricing and competitive effects
Kopalle, Praveen K.
;
Biswas, Dipayan
;
Chintagunta, …
- In:
Journal of retailing
85
(
2009
)
1
,
pp. 56-70
Persistent link: https://www.econbiz.de/10003834502
Saved in:
9
Special issue: Enhancing the retail customer experience
Grewal, Dhruv
(
contributor
)
-
2009
Persistent link: https://www.econbiz.de/10003835788
Saved in:
10
Bridging the B2C and B2B research divide : the domain of retailing literature
Dant, Rajiv P.
;
Brown, James R.
- In:
Journal of retailing
84
(
2008
)
4
,
pp. 371-397
Persistent link: https://www.econbiz.de/10003794919
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