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Relationship marketing
108
Beziehungsmarketing
107
Consumer behaviour
70
Konsumentenverhalten
70
Einzelhandel
48
Retail trade
48
Customer satisfaction
25
Kundenzufriedenheit
25
Dienstleistungsqualität
17
Service quality
17
Distribution channel
16
Vertriebsweg
16
Online retailing
15
Online-Handel
15
E-commerce
12
Electronic Commerce
12
Marketing management
11
Marketingmanagement
11
Brand management
10
Markenführung
10
Customer experience
9
Salespeople
8
Verkaufspersonal
8
Customer service
7
Kundenservice
7
Ladengestaltung
7
Store design
7
Beschwerdemanagement
6
Brand
6
Brand image
6
Complaint management
6
Kundenbindungsprogramm
6
Loyalty program
6
Markenimage
6
Retailing
6
Customer journey
5
Data protection
5
Datenschutz
5
Internet marketing
5
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108
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Grewal, Dhruv
10
Noble, Stephanie M.
5
Verhoef, Peter C.
4
Blut, Markus
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Cronin, J. J.
3
Evanschitzky, Heiner
3
Lemon, Katherine N.
3
Neslin, Scott A.
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Nordfält, Jens
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Pauwels, Koen
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Roggeveen, Anne L.
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Ruyter, Ko de
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Biswas, Dipayan
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Calantone, Roger J.
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Chen, Jialie
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Fuchs, Christoph
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Fumagalli, Elena
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Gangwar, Manish
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Guha, Abhijit
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Gustafsson, Anders
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Herhausen, Dennis
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Hult, G. Tomas M.
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Kumar, V.
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Langerak, Fred
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Mittal, Vikas
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Reinartz, Werner J.
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Rudolph, Thomas
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Schreier, Martin
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Schumann, Jan Hendrik
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Smith, Jeffery S.
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Soysal, Gonca
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Wang, Jeff Jianfeng
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Wetzels, Martin
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Zablah, Alex R.
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Zhang, Yufei
2
Acuti, Diletta
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Ahlbom, Carl-Philip
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Journal of retailing
Journal of business research : JBR
744
Journal of retailing and consumer services
618
Industrial marketing management : the international journal for industrial and high-tech firms
419
International journal of hospitality management
331
SpringerLink / Bücher
290
The journal of services marketing
231
The service industries journal
211
The journal of business & industrial marketing
203
Journal of the Academy of Marketing Science
185
Journal of strategic marketing
182
International journal of electronic customer relationship management : IJECRM
154
International journal of production research
151
Tourism management : research, policies, practice
145
Cogent business & management
132
Journal of travel and tourism marketing
131
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
130
International journal of contemporary hospitality management
126
Journal of marketing
126
Asia Pacific journal of marketing and logistics
124
Journal of hospitality marketing & management
121
International journal of business information systems : IJBIS
120
International journal of production economics
120
Technological forecasting & social change : an international journal
120
Gabler Edition Wissenschaft
119
Journal of service research : JSR
117
The journal of product & brand management
116
European journal of marketing : EJM
114
Journal of service management
112
European journal of operational research : EJOR
111
European Journal of Marketing
110
Marketing intelligence & planning
110
Psychology & marketing
109
The journal of brand management : an international journal
109
Journal of Business & Industrial Marketing
105
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
104
Services marketing quarterly
96
Journal of marketing management : MM
94
The international journal of bank marketing : IJBM
91
Service business
88
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ECONIS (ZBW)
110
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1
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10
of
110
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date (oldest first)
1
Dysfunctional customer behavior severity : an empirical examination
Daunt, Kate L.
;
Harris, Lloyd C.
- In:
Journal of retailing
85
(
2009
)
3
,
pp. 321-335
Persistent link: https://www.econbiz.de/10003892365
Saved in:
2
What drives consumers to shop on mobile devices? : insights from a meta-analysis
Luceri, Beatrice
;
Bijmolt, Tammo H. A.
;
Bellini, Silvia
; …
- In:
Journal of retailing
98
(
2022
)
1
,
pp. 178-196
Persistent link: https://www.econbiz.de/10013207547
Saved in:
3
Understanding the influence of cues from other customers in the service experience : a scale development and validation
Brocato, E. Deanne
;
Voorhees, Clay M.
;
Baker, Julie
- In:
Journal of retailing
88
(
2012
)
3
,
pp. 384-398
Persistent link: https://www.econbiz.de/10009622992
Saved in:
4
Online customer experience in e-retailing : an empirical model of antecedents and outcomes
Rose, Susan
;
Clark, Moira
;
Samouel, Phillip
;
Hair, Neil
- In:
Journal of retailing
88
(
2012
)
2
,
pp. 308-322
Persistent link: https://www.econbiz.de/10009562800
Saved in:
5
Cross-buying in retailing: drivers and consequences
Kumar, V.
;
George, Morris
;
Pancras, Joseph
- In:
Journal of retailing
84
(
2008
)
1
,
pp. 15-27
Persistent link: https://www.econbiz.de/10003732227
Saved in:
6
Global media, local metaphor: television shopping and marketing-as-relationship in America, Japan, and Taiwan
Warden, Clyde A.
;
Huang, Stephen Chi-Tsun
;
Liu, Tsung-Chi
; …
- In:
Journal of retailing
84
(
2008
)
1
,
pp. 119-129
Persistent link: https://www.econbiz.de/10003732255
Saved in:
7
Strategies to offset performance failures : the role of brand equity
Brady, Michael K.
;
Cronin, J. J.
;
Fox, Gavin L.
;
Roehm, …
- In:
Journal of retailing
84
(
2008
)
2
,
pp. 151-164
Persistent link: https://www.econbiz.de/10003744296
Saved in:
8
Customer complaining : the role of tie strenght and information control
Mittal, Vikas
;
Huppertz, John W.
;
Khare, Adwait
- In:
Journal of retailing
84
(
2008
)
2
,
pp. 195-204
Persistent link: https://www.econbiz.de/10003744326
Saved in:
9
Customer experience management in retailing : an organizing framework
Grewal, Dhruv
;
Levy, Michael
;
Kumar, V.
- In:
Journal of retailing
85
(
2009
)
1
,
pp. 1-14
Persistent link: https://www.econbiz.de/10003834467
Saved in:
10
Customer experience creation : determinants, dynamics and management strategies
Verhoef, Peter C.
;
Lemon, Katherine N.
;
Parasuraman, A.
; …
- In:
Journal of retailing
85
(
2009
)
1
,
pp. 31-41
Persistent link: https://www.econbiz.de/10003834491
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