Narrow search
Showing 1 - 10 of 139
Cover Image
I'll be watching you : shoppers' reactions to perceptions of being watched by employees
Esmark, Carol L.; Noble, Stephanie M.; Breazeale, Michael J. - In: Journal of retailing 93 (2017) 3, pp. 336-349
Persistent link: https://www.econbiz.de/10011744852
Cover Image
The effect of compensation on repurchase intentions in service recovery
Grewal, Dhruv; Roggeveen, Anne L.; Tsiros, Michael - In: Journal of retailing 84 (2008) 4, pp. 424-434
Persistent link: https://www.econbiz.de/10003794937
Cover Image
Interactional service failures in a pseudorelationship: the role of organizational attributions
Hess, Ronald L.; Ganesan, Shankar; Klein, Noreen M. - In: Journal of retailing 83 (2007) 1, pp. 79-95
Persistent link: https://www.econbiz.de/10003438283
Cover Image
Employee versus supervisor ratings of performance in the retail customer service sector: differences in predictive validity for customer outcomes
Netemeyer, Richard G.; Maxham, James G., III. - In: Journal of retailing 83 (2007) 1, pp. 131-145
Persistent link: https://www.econbiz.de/10003438299
Cover Image
How retailers' recommendation and return policies alter product evaluations
Kim, Junyong; Wansink, Brian - In: Journal of retailing 88 (2012) 4, pp. 528-541
Persistent link: https://www.econbiz.de/10009707072
Cover Image
The effect of return policy leniency on consumer purchase and return decisions : a meta-analytic review
Janakiraman, Narayan; Srydal, Holly A.; Freling, Ryan - In: Journal of retailing 92 (2016) 2, pp. 226-235
Persistent link: https://www.econbiz.de/10011505034
Cover Image
Pleasantly plump : offsetting negative obesity stereotypes for frontline service employees
Cowart, Kelly O.; Brady, Michael K. - In: Journal of retailing 90 (2014) 3, pp. 365-378
Persistent link: https://www.econbiz.de/10010408219
Cover Image
Managing complaints to improve customer profitability
Cambra-Fierro, Jesus; Melero, Iguacel; Sesé, F. Javier - In: Journal of retailing 91 (2015) 1, pp. 109-124
Persistent link: https://www.econbiz.de/10010500745
Cover Image
Rapport-building behaviors used by retail employees
Gremler, Dwayne D.; Gwinner, Kevin P. - In: Journal of retailing 84 (2008) 3, pp. 308-324
Persistent link: https://www.econbiz.de/10003782192
Cover Image
The language backfire effect : how frontline employees decrease customer satisfaction through language use
Holmqvist, Jonas; Van Vaerenbergh, Yves; Lunardo, Renaud; … - In: Journal of retailing 95 (2019) 2, pp. 115-129
Persistent link: https://www.econbiz.de/10012102960