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~isPartOf:"Journal of retailing and consumer services"
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Customer satisfaction
Services
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Ali, Liaqat
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1
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Journal of retailing and consumer services
Service business
The journal of services marketing
16
Services marketing quarterly
12
The service industries journal
12
Journal of Services Marketing
11
Journal of service management
10
Journal of service research : JSR
10
Journal of service research
6
International journal of hospitality management
5
Journal of business research : JBR
5
Journal of service theory and practice
5
Journal of marketing
4
Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
4
SpringerLink / Bücher
4
European Journal of Marketing
3
Gabler Edition Wissenschaft
3
International journal of contemporary hospitality management
3
International journal of innovation management
3
International journal of services and operations management
3
International journal of services and operations management : IJSOM
3
International journal of services, economics and management
3
Fokus Dienstleistungsmarketing
2
Forschungsergebnisse der WU Wirtschaftsuniversität Wien
2
Ilmenauer Schriften zur Betriebswirtschaftslehre
2
International journal of business innovation and research : IJBIR
2
International journal of business policy and economics
2
International journal of quality and service sciences
2
Journal of Islamic marketing
2
Journal of central banking theory and practice
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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Journal of marketing theory and practice
2
Management science : journal of the Institute for Operations Research and the Management Sciences
2
Marketing Intelligence & Planning
2
Marketing intelligence & planning
2
Psychology & marketing
2
Service business : an international journal
2
South Asian journal of management : SAJM
2
Tourism analysis : an interdisciplinary tourism & hospitality journal
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Academy of Management journal : AMJ
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ECONIS (ZBW)
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1
Transformative service research and service dominant logic : quo Vaditis?
Kuppelwieser, Volker
;
Finsterwalder, Jörg
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 91-98
Persistent link: https://www.econbiz.de/10011434091
Saved in:
2
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Saved in:
3
Technology- or human-related service innovation? : enhancing customer satisfaction, delight, and loyalty in the hospitality industry
Tai, Yang-Fei
;
Wang, Yi-Chieh
;
Luo, Ching-Ching
- In:
Service business
15
(
2021
)
4
,
pp. 667-694
Persistent link: https://www.econbiz.de/10012794106
Saved in:
4
The effects of deviant customer-oriented behaviors on service friendship : the moderating role of co-production
Jung, Jin Ho
;
Yoo, Jaewon
- In:
Journal of retailing and consumer services
48
(
2019
),
pp. 60-69
Persistent link: https://www.econbiz.de/10012001282
Saved in:
5
Validating a consumer-based service brand equity (CBSBE) model in the airline industry
Sarker, Moniruzzaman
;
Mohd-Any, Amrul Asraf
; …
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012433421
Saved in:
6
Determinants of customers' intentions towards environmentally sustainable banking : testing the structural model
Taneja, Shilpa
;
Ali, Liaqat
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012434317
Saved in:
7
Exploring robot service quality priorities for different levels of intimacy with service
Chiang, Ai-Hsuan
;
Chou, Szu-Yu
- In:
Service business
17
(
2023
)
4
,
pp. 913-935
Persistent link: https://www.econbiz.de/10014504669
Saved in:
8
A comparative analysis of contactless e-service encounters in online platforms
Lee, Sang M.
;
Hong, Soon Goo
;
Lee, Donhee
- In:
Service business
18
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
Saved in:
9
Why does service inclusion matter? : the effect of service exclusion on customer indirect misbehavior
Gong, Xiushuang
;
Wang, Hanwen
;
Zhang, Xiadan
;
Tian, Hui
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013366271
Saved in:
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