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The end of the world as we know it? : the influence of online channels on the luxury customer experience
Klaus, Philipp - In: Journal of retailing and consumer services 57 (2020), pp. 1-7
Persistent link: https://www.econbiz.de/10012305877
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Other customers in the retail environment and their impact on the customer’s evaluations of the retailer
Söderlund, Magnus - In: Journal of retailing and consumer services 18 (2011) 3, pp. 174-182
Persistent link: https://www.econbiz.de/10009158892
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Loyalty program rewards and their impact on perceived justice, customer satisfaction, and repatronize intentions
Söderlund, Magnus; Colliander, Jonas - In: Journal of retailing and consumer services 25 (2015), pp. 47-57
Persistent link: https://www.econbiz.de/10011313602
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Retail fairness : exploring consumer perceptions of fairness towards retailers' marketing tactics
Bang, Nguyen; Klaus, Philipp - In: Journal of retailing and consumer services 20 (2013) 3, pp. 311-324
Persistent link: https://www.econbiz.de/10009759787
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Merely asking the customer to recommend has an impact on word-of-mouth activity
Söderlund, Magnus; Mattsson, Jan - In: Journal of retailing and consumer services 27 (2015), pp. 80-89
Persistent link: https://www.econbiz.de/10011388078
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When the customer has left the store : an examination of the potential for satisfaction rub-off effects and purchase versus no purchase implications
Söderlund, Magnus; Berg, Hanna; Ringbo, Joel - In: Journal of retailing and consumer services 21 (2014) 4, pp. 529-536
Persistent link: https://www.econbiz.de/10010388539
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The convenience of shopping via voice AI : introducing AIDM
Klaus, Philipp; Zaichkowsky, Judith Lynne - In: Journal of retailing and consumer services 65 (2022), pp. 1-7
Persistent link: https://www.econbiz.de/10013169684
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Beyond good and bad : challenging the suggested role of emotions in customer experience (CX) research
Manthiou, Aikaterini; Hickman, Ellie; Klaus, Philipp - In: Journal of retailing and consumer services 57 (2020), pp. 1-12
Persistent link: https://www.econbiz.de/10012305348
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Joking with customers in the service encounter has a negative impact on customer satisfaction : replication and extension
Söderlund, Magnus; Oikarinen, Eeva-Liisa - In: Journal of retailing and consumer services 42 (2018), pp. 55-64
Persistent link: https://www.econbiz.de/10011826035
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The proactive employee on the floor of the store and the impact on customer satisfaction
Söderlund, Magnus - In: Journal of retailing and consumer services 43 (2018), pp. 46-53
Persistent link: https://www.econbiz.de/10011883136