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The CRM process in retail and service sector firms in Japan : loyalty development and financial return
Minami, Chieko; Dawson, John A. - In: Journal of retailing and consumer services 15 (2008) 5, pp. 375-385
Persistent link: https://www.econbiz.de/10003742279
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The role of etail quality, e-satisfaction and e-trust in online loyalty development process
Kim, Jiyoung; Jin, Byoungho; Swinney, Jane L. - In: Journal of retailing and consumer services 16 (2009) 4, pp. 239-247
Persistent link: https://www.econbiz.de/10003864515
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Information and communication technology in retailing : a cross-industry comparison
Gil Saura, Irene; Berenguer Contrí, Gloria; … - In: Journal of retailing and consumer services 16 (2009) 3, pp. 232-238
Persistent link: https://www.econbiz.de/10003852544
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Supporting retailers to exploit online settings for internationalization : the different role of trust and compensation
Premazzi, Katia; Castaldo, Sandro; Grosso, Monica; … - In: Journal of retailing and consumer services 17 (2010) 3, pp. 229-240
Persistent link: https://www.econbiz.de/10003978393
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The role of interactivity in e-tailing : creating value and increasing satisfaction
Yoo, Weon Sang; Lee, Yunjung; Park, Jungkun - In: Journal of retailing and consumer services 17 (2010) 2, pp. 89-96
Persistent link: https://www.econbiz.de/10003956340
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Customer relationship management in retailing : a content analysis of retail trade journals
Anderson, Joan L.; Jolly, Laura D.; Fairhurst, Ann E. - In: Journal of retailing and consumer services 14 (2007) 6, pp. 394-399
Persistent link: https://www.econbiz.de/10003584775
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Special issue: Data mining applications in retailing and consumer services
Cardoso, Margarida (contributor) - 2007
Persistent link: https://www.econbiz.de/10003584792
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Behavioural loyalty towards store brands
Labeaga, José M.; Lado Coustré, Nora; Martos, M. - In: Journal of retailing and consumer services 14 (2007) 5, pp. 347-356
Persistent link: https://www.econbiz.de/10003521209
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Channel integration and profit sharing in the dynamics of multi-channel firms
Yan, Ruiliang; Wang, John; Zhou, Bin - In: Journal of retailing and consumer services 17 (2010) 5, pp. 430-440
Persistent link: https://www.econbiz.de/10008654214
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Edutainment experiences for children in retail stores, from a child’s perspective
Feenstra, Florence; Muzellec, Laurent; Faultrier, … - In: Journal of retailing and consumer services 26 (2015), pp. 47-56
Persistent link: https://www.econbiz.de/10011347845