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Development of a service blueprint for the online-to-offline integration in service
Ryu, Do-Hyeon; Lim, Chiehyeon; Kim, Kwang-Jae - In: Journal of retailing and consumer services 54 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012238381
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Service failure and problems : internal marketing solutions for facing the future
Paul, Justin; Sahadev, Sunil - In: Journal of retailing and consumer services 40 (2018), pp. 304-311
Persistent link: https://www.econbiz.de/10011801993
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Competitiveness vis-à-vis service quality as drivers of customer loyalty mediated by perceptions of regulation and stability in steady and volatile markets
Baumann, Chris; Hoadley, Susan; Hamin, Hamin; Nugraha, … - In: Journal of retailing and consumer services 36 (2017), pp. 62-74
Persistent link: https://www.econbiz.de/10011697886
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Beyond the shadow of a doubt : the effect of consumer knowledge on restaurant evaluation
Naderi, Iman; Paswan, Audhesh K.; Guzman, Francisco - In: Journal of retailing and consumer services 45 (2018), pp. 221-229
Persistent link: https://www.econbiz.de/10011930005
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Retailing establishments : a competitive analysis of commercial formats from the consumers' profiles and perceptions
Domínguez, César Serrano - In: Journal of retailing and consumer services 14 (2007) 5, pp. 297-308
Persistent link: https://www.econbiz.de/10003520927
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Beyond the conventional-specialty dichotomy in food retailing business models : an Italian case study
Massa, Silvia; Testa, Stefania - In: Journal of retailing and consumer services 18 (2011) 5, pp. 476-482
Persistent link: https://www.econbiz.de/10009300052
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Factors influencing consumers' purchase decision-making in O2O business model : evidence from consumers' overall evaluation
Wang, Chong; Wang, Yanqing; Wang, Jixiao; Xiao, Jiuling; … - In: Journal of retailing and consumer services 61 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10012581904
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Determinants and consequences of service experience toward small retailer platform business model : stimulus-organism-response perspective
Lian, Jiunn-Woei - In: Journal of retailing and consumer services 62 (2021), pp. 1-15
Persistent link: https://www.econbiz.de/10012648894
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Mobile payment and online to offline retail business models
Liao, Shu-Hsien; Yang, Ling-Ling - In: Journal of retailing and consumer services 57 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012305374
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Toward a new business model of retail industry : the role of brand experience and brand authenticity
Park, Jungkun; Hong, EunPyo; Park, Yun-na - In: Journal of retailing and consumer services 74 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014364645