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~isPartOf:"Journal of retailing and consumer services"
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Optimising the service capacit...
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Service quality
332
Dienstleistungsqualität
331
Consumer behaviour
230
Konsumentenverhalten
230
Customer satisfaction
214
Kundenzufriedenheit
214
Beziehungsmarketing
180
Relationship marketing
180
Einzelhandel
71
Retail trade
71
Customer service
58
Kundenservice
58
Online retailing
39
Online-Handel
39
Beschwerdemanagement
37
Complaint management
37
Dienstleistungssektor
27
Satisfaction
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Service industry
27
Viral marketing
26
Virales Marketing
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E-commerce
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Electronic Commerce
25
Emotion
25
Customer loyalty
23
Customer integration
20
Kundenintegration
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Customer experience
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Ladengestaltung
19
Store design
19
Confidence
17
Quality management
17
Qualitätsmanagement
17
Service failure
17
Vertrauen
17
Brand management
16
Markenführung
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Brand image
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Markenimage
15
Mobile communications
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Prentice, Catherine
11
Söderlund, Magnus
8
Park, Jungkun
5
Quach, Sara
5
Gong, Taeshik
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Paul, Justin
4
Prybutok, Victor R.
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Rokonuzzaman, Md
4
Harun, Ahasan
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Hollebeek, Linda D.
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Jebarajakirthy, Charles
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Karande, Kiran
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Ladhari, Riadh
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Mortimer, Gary
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Park, Eunil
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Al Khateeb, Amr
2
Alnawas, Ibrahim
2
Antwi, Collins Opoku
2
Asante, Daniel
2
Asante, Eric Adom
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Ashill, Nicholas J.
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Aslani, Shirin
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Babin, Barry J.
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Bilgihan, Anil
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Boadi, Evans Asante
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Boakye, Kwabena G.
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Cambra-Fierro, Jesús
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Chen, Mu-Chen
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El-Manstrly, Dahlia
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Ellis-Chadwick, Fiona
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Journal of retailing and consumer services
International journal of production research
781
European journal of operational research : EJOR
736
International journal of hospitality management
412
International journal of production economics
404
Operations research
363
Management science : journal of the Institute for Operations Research and the Management Sciences
320
The service industries journal
299
Journal of business research : JBR
289
NBER working paper series
269
Working paper / National Bureau of Economic Research, Inc.
269
NBER Working Paper
244
Journal of air transport management
232
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
226
Computers & operations research : and their applications to problems of world concern ; an international journal
211
The journal of services marketing
210
SpringerLink / Bücher
177
Transportation research / E : an international journal
175
Auditing : a journal of practice & theory
174
International journal of services and operations management
167
International journal of contemporary hospitality management
164
Discussion paper series / IZA
160
Manufacturing & service operations management : M & SOM
150
Management Science
147
Services marketing quarterly
140
Journal of hospitality marketing & management
139
Europäische Hochschulschriften / 5
133
International journal of productivity and quality management : IJPQM
133
Omega : the international journal of management science
133
Journal of the Operational Research Society : OR
131
Operations research letters
131
The TQM journal : the international review of organizational improvement
131
International journal of quality & reliability management
126
Technological forecasting & social change : an international journal
125
Tourism management : research, policies, practice
125
Journal of travel and tourism marketing
123
Health care management science
118
Discussion paper / Center for Economic Research, Tilburg University
116
International journal of quality and service sciences
113
Service business
113
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ECONIS (ZBW)
336
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1
Dynamic assortment planning and capacity allocation with logit substitution
Arhami, Omid
;
Aslani, Shirin
;
Talebian, Masoud
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014460854
Saved in:
2
What fuzzy requests bring to frontline employees : an absorptive capacity theory perspective
Li, Xiaodong
;
Liu, Zibing
;
Ren, Ai
;
Gong, Bengang
- In:
Journal of retailing and consumer services
67
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013364458
Saved in:
3
Beyond the shadow of a doubt : the effect of consumer knowledge on restaurant evaluation
Naderi, Iman
;
Paswan, Audhesh K.
;
Guzman, Francisco
- In:
Journal of retailing and consumer services
45
(
2018
),
pp. 221-229
Persistent link: https://www.econbiz.de/10011930005
Saved in:
4
Competitiveness vis-à-vis service quality as drivers of customer loyalty mediated by perceptions of regulation and stability in steady and volatile markets
Baumann, Chris
;
Hoadley, Susan
;
Hamin, Hamin
;
Nugraha, …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 62-74
Persistent link: https://www.econbiz.de/10011697886
Saved in:
5
The influence of guanxi on physical distribution service quality availability in e-commerce sourcing fashion garments from China
Towers, Neil
;
Xu, Kiki
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 126-136
Persistent link: https://www.econbiz.de/10011434125
Saved in:
6
The impact of perceived similarity to other customers on shopping mall satisfaction
Kwon, Hyorkjin
;
Ha, Sejin
;
Im, Hyunjoo
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 310-316
Persistent link: https://www.econbiz.de/10011434194
Saved in:
7
Service attributes as drivers of behavioral loyalty in casinos : the mediating effect of attitudinal loyalty
Bilgihan, Anil
;
Madanoglu, Melih
;
Ricci, Peter
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 14-21
Persistent link: https://www.econbiz.de/10011528470
Saved in:
8
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Saved in:
9
Comparing perceived insecurity among customers and retail staff during service encounters
Koistinen, Katri
;
Järvinen, Raija
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 80-92
Persistent link: https://www.econbiz.de/10011528539
Saved in:
10
Please explain why it happened! : How perceived justice and customer involvement affect post co-recovery evaluations : study of Iranian online shoppers
Gohary, Ali
;
Hamzelu, Bahman
;
Alizadeh, Hamid
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 127-142
Persistent link: https://www.econbiz.de/10011528558
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