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A valued agent : how ECAs affect website customers' satisfaction and behaviors
Ben Mimoun, Mohammed Slim; Poncin, Ingrid - In: Journal of retailing and consumer services 26 (2015), pp. 70-82
Persistent link: https://www.econbiz.de/10011347840
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A good deal online : the impacts of acquisition and transition value on e-satisfaction and e-loyalty
Audrain-Pontevia, Anne-Françoise; N'Goala, Gilles; … - In: Journal of retailing and consumer services 20 (2013) 5, pp. 445-452
Persistent link: https://www.econbiz.de/10009768992
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The impact of "e-atmospherics" on physical stores
Poncin, Ingrid; Mimoun, Mohamed Slim Ben - In: Journal of retailing and consumer services 21 (2014) 5, pp. 851-859
Persistent link: https://www.econbiz.de/10010407213
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Case study : embodied virtual agents ; an analysis on reasons for failure
Mimoun, Mohammed Slim Ben; Poncin, Ingrid; Garnier, Marion - In: Journal of retailing and consumer services 19 (2012) 6, pp. 605-612
Persistent link: https://www.econbiz.de/10009655501
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Non-immersive virtual reality technologies in real estate : how customer experience drives attitudes toward properties and the service provider
Pleyers, Gordy; Poncin, Ingrid - In: Journal of retailing and consumer services 57 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012305164
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Opening the black box of gameful experience : implications for gamification process design
Leclercq, Thomas; Poncin, Ingrid; Hammedi, Wafa - In: Journal of retailing and consumer services 52 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012132164
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Do enriched digital catalogues offer compelling experiences, beyond websites? : a comparative analysis through the IKEA case
Garnier, Marion; Poncin, Ingrid - In: Journal of retailing and consumer services 47 (2019), pp. 361-369
Persistent link: https://www.econbiz.de/10011995647
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A good deal online: The Impacts of acquisition and transaction value on E-satisfaction and E-loyalty
Audrain-Pontevia, Anne-Françoise; N’Goala, Gilles; … - In: Journal of retailing and consumer services 20 (2013) 5, pp. 445-452
Persistent link: https://www.econbiz.de/10010142742
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Case study—Embodied virtual agents: An analysis on reasons for failure
Ben Mimoun, Mohammed Slim; Poncin, Ingrid; Garnier, Marion - In: Journal of retailing and consumer services 19 (2012) 6, pp. 605-613
Persistent link: https://www.econbiz.de/10010027215
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Enhancing playful customer experience with personalization
Lambillotte, Laetitia; Magrofuoco, Nathan; Poncin, Ingrid; … - In: Journal of retailing and consumer services 68 (2022), pp. 1-16
Persistent link: https://www.econbiz.de/10013366295