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~isPartOf:"Journal of retailing and consumer services"
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Customer satisfaction
421
Kundenzufriedenheit
419
Consumer behaviour
319
Konsumentenverhalten
319
Beziehungsmarketing
256
Relationship marketing
256
Dienstleistungsqualität
214
Service quality
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Einzelhandel
83
Retail trade
83
Online retailing
79
Online-Handel
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Satisfaction
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Customer service
47
Kundenservice
47
E-commerce
46
Electronic Commerce
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Viral marketing
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Virales Marketing
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Brand management
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Markenführung
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Beschwerdemanagement
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Complaint management
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Customer loyalty
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Confidence
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Vertrauen
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Brand image
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Customer experience
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Markenimage
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Internet marketing
26
Loyalty
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Online-Marketing
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Social Web
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Social web
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Mobile communications
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Mobilkommunikation
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Emotion
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Customer integration
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Customer retention
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Söderlund, Magnus
12
Prentice, Catherine
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Park, Jungkun
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Lombart, Cindy
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Louis, Didier
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Park, Eunil
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Cambra-Fierro, Jesús
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Khan, Imran
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Mortimer, Gary
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Poncin, Ingrid
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Quach, Sara
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Bilgihan, Anil
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Borges, Adilson
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Chakraborty, Shibashish
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Fazal-e-Hasan, Syed
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Friman, Margareta
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Hollebeek, Linda D.
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Hong, EunPyo
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Islam, Jamid Ul
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Karande, Kiran
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Molinillo, Sebastian
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Nilashi, Mehrbakhsh
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Paul, Justin
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Prybutok, Victor R.
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Rokonuzzaman, Md
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Samad, Sarminah
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Seger-Guttmann, Tali
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Abumalloh, Rabab Ali
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Agag, Gomaa
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Aguilar-Illescas, Rocío
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Alnawas, Ibrahim
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Anaya-Sánchez, Rafael
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Arndt, Aaron D.
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Asante, Daniel
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Asante, Eric Adom
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Audrain-Pontevia, Anne-Françoise
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Baier, Daniel
2
Bala, Pradip Kumar
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Journal of retailing and consumer services
International journal of hospitality management
359
Journal of business research : JBR
328
The journal of services marketing
191
IMF Working Papers
182
The service industries journal
172
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
172
Tourism management : research, policies, practice
170
Journal of travel and tourism marketing
165
NBER working paper series
163
Journal of hospitality marketing & management
153
Working paper / National Bureau of Economic Research, Inc.
142
International journal of contemporary hospitality management
141
Journal of banking & finance
138
The review of financial studies
123
Finance research letters
121
Journal of financial economics
120
NBER Working Paper
119
Cogent business & management
117
International review of financial analysis
110
Services marketing quarterly
99
SpringerLink / Bücher
99
IMF Staff Country Reports
96
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
96
The journal of corporate finance : contracting, governance and organization
94
Pacific-Basin finance journal
90
Service business
89
Journal of service research : JSR
88
Journal of air transport management
87
The TQM journal : the international review of organizational improvement
86
Asia Pacific journal of marketing and logistics
85
Tourism management perspectives : TMP
84
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
The journal of finance : the journal of the American Finance Association
80
Psychology & marketing
79
International journal of productivity and quality management : IJPQM
73
International review of economics & finance : IREF
72
Journal of the Academy of Marketing Science
72
Discussion paper / Centre for Economic Policy Research
71
Industrial marketing management : the international journal for industrial and high-tech firms
71
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ECONIS (ZBW)
421
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1
Customer perceptions of frontline employee service delivery : a study of Russian bank customer satisfaction and behavioural intentions
Rod, Michel
;
Ashill, Nicholas J.
;
Gibbs, Tanya
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 212-221
Persistent link: https://www.econbiz.de/10011473203
Saved in:
2
Transformative service research and service dominant logic : quo Vaditis?
Kuppelwieser, Volker
;
Finsterwalder, Jörg
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 91-98
Persistent link: https://www.econbiz.de/10011434091
Saved in:
3
Effects of Chinese consumers' relationship benefits and satisfaction on attitudes toward foreign fashion brands : the moderating role of country of salesperson
Choi, Yu Hua
;
Choo, Ho Jung
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 99-106
Persistent link: https://www.econbiz.de/10011434102
Saved in:
4
Price image consequences
Lombart, Cindy
;
Louis, Didier
;
Labbé-Pinlon, Blandine
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 107-116
Persistent link: https://www.econbiz.de/10011434109
Saved in:
5
Sources of retailer personality : private brand perceptions
Lombart, Cindy
;
Louis, Didier
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 117-125
Persistent link: https://www.econbiz.de/10011434111
Saved in:
6
The impact of perceived similarity to other customers on shopping mall satisfaction
Kwon, Hyorkjin
;
Ha, Sejin
;
Im, Hyunjoo
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 310-316
Persistent link: https://www.econbiz.de/10011434194
Saved in:
7
Service attributes as drivers of behavioral loyalty in casinos : the mediating effect of attitudinal loyalty
Bilgihan, Anil
;
Madanoglu, Melih
;
Ricci, Peter
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 14-21
Persistent link: https://www.econbiz.de/10011528470
Saved in:
8
Satisfaction of mall shoppers : a study on perceived utilitarian and hedonic shopping values
Kesari, Bikrant
;
Atulkhar, Sunil
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 22-31
Persistent link: https://www.econbiz.de/10011528486
Saved in:
9
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Saved in:
10
Comparing perceived insecurity among customers and retail staff during service encounters
Koistinen, Katri
;
Järvinen, Raija
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 80-92
Persistent link: https://www.econbiz.de/10011528539
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