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~isPartOf:"Journal of retailing and consumer services"
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Beziehungsmarketing
582
Relationship marketing
582
Consumer behaviour
482
Konsumentenverhalten
482
Customer satisfaction
277
Kundenzufriedenheit
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Dienstleistungsqualität
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Han, Xiaoyun
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Kuppelwieser, Volker
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Islam, Jamid Ul
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Japutra, Arnold
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Jebarajakirthy, Charles
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Journal of retailing and consumer services
SpringerLink / Bücher
2,166
Journal of business research : JBR
1,038
Journal of banking & finance
817
International business review : the official journal of the European International Business Academy
663
Europäische Hochschulschriften / 5
650
Die Bank
630
Zeitschrift für das gesamte Kreditwesen : Pflichtblatt der Frankfurter Wertpapierbörse
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NBER working paper series
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Journal of international business studies : JIBS ; an official journal of the Academy of International Business
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Industrial marketing management : the international journal for industrial and high-tech firms
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Euromoney
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Discussion paper / Centre for Economic Policy Research
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CESifo working papers
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International journal of hospitality management
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Research
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Journal of international management
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The international journal of human resource management
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IMF working papers
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Applied economics
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Der langfristige Kredit : Zeitschrift für Finanzierung, Kapitalanlage und Immobilienwesen
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The journal of services marketing
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Research in international business and finance
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Journal of business ethics : JOBE
261
The service industries journal
257
Finance research letters
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Journal of financial stability
243
Lehrbuch
235
Discussion paper
227
International journal of economics and financial issues : IJEFI
225
The journal of business & industrial marketing
222
Cogent business & management
221
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ECONIS (ZBW)
635
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1
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635
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1
Online customer service and retail type-product congruence
Suryandari, Retno Tanding
;
Paswan, Audhesh K.
- In:
Journal of retailing and consumer services
21
(
2014
)
1
,
pp. 69-76
Persistent link: https://www.econbiz.de/10010233537
Saved in:
2
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Saved in:
3
Comparing perceived insecurity among customers and retail staff during service encounters
Koistinen, Katri
;
Järvinen, Raija
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 80-92
Persistent link: https://www.econbiz.de/10011528539
Saved in:
4
Modelling and Investigating the relationship of after sales service quality with customer satisfaction, retention and loyalty : a case study of home appliances business
Lunardo, Renaud
;
Bressolles, Gregory
;
Durrieu, François
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 67-83
Persistent link: https://www.econbiz.de/10011473147
Saved in:
5
Development of a service continance model with IT service antecedents
Boakye, Kwabena G.
;
McGinnis, Thomas C.
;
Prybutok, Victor R.
- In:
Journal of retailing and consumer services
21
(
2014
)
5
,
pp. 717-724
Persistent link: https://www.econbiz.de/10010407234
Saved in:
6
Merely asking the customer to recommend has an impact on word-of-mouth activity
Söderlund, Magnus
;
Mattsson, Jan
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 80-89
Persistent link: https://www.econbiz.de/10011388078
Saved in:
7
The effects of harm directions and service recovery strategies on customer forgiveness and negative word-of-mouth intentions
Casidy, Riza
;
Shin, Hyunju
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 103-112
Persistent link: https://www.econbiz.de/10011388094
Saved in:
8
Short-term and long-term effects of touchpoints on customer perceptions
Cambra-Fierro, Jesús
;
Polo-Redondo, Yolanda
;
Trifu, Andreea
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012581871
Saved in:
9
The social significance of AI in retail on customer experience and shopping practices
Moore, Simon
;
Bulmer, Sandy
;
Elms, Jonathan
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013209453
Saved in:
10
The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
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