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Can a positive mood counterbalance weak arguments in personal sales conversations?
Bambauer-Sachse, Silke; Gierl, Heribert - In: Journal of retailing and consumer services 16 (2009) 3, pp. 190-196
Persistent link: https://www.econbiz.de/10003852519
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The impact of new technologies on customer satisfaction and business to business customer relationships : evidence from the soft drinks industry
Ryding, Daniella - In: Journal of retailing and consumer services 17 (2010) 3, pp. 224-228
Persistent link: https://www.econbiz.de/10003978382
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The role of interdependent self-construal in consumers' susceptibility to retail salespersons' influence : a hierarchical approach
Sun, Tao; Tai, Zixue; Tsai, Ke-chuan - In: Journal of retailing and consumer services 16 (2009) 5, pp. 360-366
Persistent link: https://www.econbiz.de/10003875615
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Sales associate's appearance : links to consumers' emotions, store image, and purchases
Kim, Jae-eun; Ju, Hae Won; Johnson, Kim K. P. - In: Journal of retailing and consumer services 16 (2009) 5, pp. 407-413
Persistent link: https://www.econbiz.de/10003875630
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The perceived autonomy-perceived service climate relationship : the contingency effect of store-level tenure diversity
Auh, Seigyoung; Mengüç, Bülent; Fisher, Michelle; … - In: Journal of retailing and consumer services 18 (2011) 6, pp. 509-520
Persistent link: https://www.econbiz.de/10009375657
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Storytelling during retail sales encounters
Gilliam, David A.; Zablah, Alex R. - In: Journal of retailing and consumer services 20 (2013) 5, pp. 488-494
Persistent link: https://www.econbiz.de/10009768987
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The impact of salespeople's relational behaviors and organizational fairness on customer loyalty : an empirical study in B-to-B relationships
Poujol, Juliet F.; Siadou-martin, Béatrice; Vidal, David; … - In: Journal of retailing and consumer services 20 (2013) 5, pp. 429-438
Persistent link: https://www.econbiz.de/10009768994
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Antecedents of adaptive selling among retail salespeople : a multilevel analysis
Simintiras, Antonis C.; Ifie, Kemefasu; Watkins, Alan J.; … - In: Journal of retailing and consumer services 20 (2013) 4, pp. 419-428
Persistent link: https://www.econbiz.de/10009755352
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A model of retail job characteristics, employee role ambiguity, external customer mind-set, and sales performance
Johlke, Mark C.; Iyer, Rajesh - In: Journal of retailing and consumer services 20 (2013) 1, pp. 58-67
Persistent link: https://www.econbiz.de/10009702209
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Effects of Chinese consumers' relationship benefits and satisfaction on attitudes toward foreign fashion brands : the moderating role of country of salesperson
Choi, Yu Hua; Choo, Ho Jung - In: Journal of retailing and consumer services 28 (2016), pp. 99-106
Persistent link: https://www.econbiz.de/10011434102