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~isPartOf:"Journal of retailing and consumer services"
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Channel relationship strategy
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Relationship marketing
583
Beziehungsmarketing
582
Consumer behaviour
519
Konsumentenverhalten
519
Customer satisfaction
259
Kundenzufriedenheit
259
Einzelhandel
230
Retail trade
230
Dienstleistungsqualität
182
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182
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126
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126
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124
Online-Handel
124
Brand management
107
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Prentice, Catherine
11
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Park, Jungkun
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Yan, Ruiliang
8
Hollebeek, Linda D.
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Klaus, Philipp
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Louis, Didier
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Pei, Zhi
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Agag, Gomaa
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Dwivedi, Yogesh Kumar
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Khan, Imran
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Molinillo, Sebastian
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Mortimer, Gary
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Rana, Nripendra P.
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Baier, Daniel
4
Cheah, Jun-Hwa
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Das, Gopal
4
Elms, Jonathan
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Fazal-e-Hasan, Syed
4
Frasquet Deltoro, Marta
4
Han, Xiaoyun
4
Kuppelwieser, Volker
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Loureiro, Sandra Maria Correia
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Pantano, Eleonora
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Quach, Sara
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Seger-Guttmann, Tali
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Söderlund, Magnus
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Thaichon, Park
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Abdelmoety, Ziad Hassan
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Anaya-Sánchez, Rafael
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Arndt, Aaron D.
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Carlson, Jamie
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Gong, Taeshik
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Harun, Ahasan
3
Heydari, Jafar
3
Ieva, Marco
3
Islam, Jamid Ul
3
Japutra, Arnold
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Journal of retailing and consumer services
Journal of business research : JBR
692
Industrial marketing management : the international journal for industrial and high-tech firms
449
International journal of hospitality management
289
SpringerLink / Bücher
288
The journal of services marketing
225
The journal of business & industrial marketing
209
The service industries journal
190
Journal of the Academy of Marketing Science
188
Journal of strategic marketing
177
European journal of operational research : EJOR
173
Journal of retailing
157
International journal of electronic customer relationship management : IJECRM
151
International journal of production economics
146
Journal of marketing
144
International journal of contemporary hospitality management
124
Journal of travel and tourism marketing
122
Journal of hospitality marketing & management
121
Journal of service research : JSR
120
Gabler Edition Wissenschaft
118
Asia Pacific journal of marketing and logistics
115
Tourism management : research, policies, practice
114
The journal of product & brand management
113
Management science : journal of the Institute for Operations Research and the Management Sciences
109
Journal of service management
108
Cogent business & management
105
Marketing intelligence & planning
105
European journal of marketing : EJM
104
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
103
Psychology & marketing
103
The international review of retail, distribution and consumer research
102
The journal of brand management : an international journal
102
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
98
Services marketing quarterly
92
International journal of production research
91
International journal of retail & distribution management
91
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
90
The international journal of bank marketing : IJBM
90
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
90
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
89
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ECONIS (ZBW)
684
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1
Towards the identification of customer experience touch point elements
Stein, Alisha
;
Ramaseshan, B.
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 8-19
Persistent link: https://www.econbiz.de/10011473123
Saved in:
2
Understanding complaint channel usage in multichannel retailing
Frasquet Deltoro, Marta
;
Ieva, Marco
;
Ziliani, Cristina
- In:
Journal of retailing and consumer services
47
(
2019
),
pp. 94-103
Persistent link: https://www.econbiz.de/10011995526
Saved in:
3
Assessing customers' perceived value of the online channel of multichannel retailers : a two country examination
Carlson, Jamie
;
O'Cass, Aron
;
Ahrholdt, Dennis C.
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 90-102
Persistent link: https://www.econbiz.de/10011388091
Saved in:
4
Impact of customers' assessment of website attributes on e-relationship in the securities brokerage industry : a multichannel perspective
Toufaily, Elissar
;
Pons, Frank
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 58-69
Persistent link: https://www.econbiz.de/10011628994
Saved in:
5
Multichannel customer journeys and their determinants : evidence from motor insurance
Hu, Tun-I
;
Tracogna, Andrea
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012238335
Saved in:
6
Individual preferences of digital touchpoints : a latent class analysis
Hallikainen, Heli
;
Alamäki, Ari
;
Laukkanen, Tommi
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 386-393
Persistent link: https://www.econbiz.de/10012114183
Saved in:
7
Engaging consumers on new integrated multichannel retail settings : challenges for retailers
Pantano, Eleonora
;
Viassone, Milena
- In:
Journal of retailing and consumer services
25
(
2015
),
pp. 106-114
Persistent link: https://www.econbiz.de/10011313592
Saved in:
8
Channel integration and profit sharing in the dynamics of multi-channel firms
Yan, Ruiliang
;
Wang, John
;
Zhou, Bin
- In:
Journal of retailing and consumer services
17
(
2010
)
5
,
pp. 430-440
Persistent link: https://www.econbiz.de/10008654214
Saved in:
9
Steering customers to the online channel : the influence of personal relationships, learning investments, and attitude toward the firm
Herhausen, Dennis
;
Schögel, Marcus
;
Schulten, Matthias …
- In:
Journal of retailing and consumer services
19
(
2012
)
3
,
pp. 368-379
Persistent link: https://www.econbiz.de/10009541780
Saved in:
10
Consumer trust toward retail websites : comparison between pure click and click-and-brick retailers
Toufaily, Elissar
;
Souiden, Nizar
;
Ladhari, Riadh
- In:
Journal of retailing and consumer services
20
(
2013
)
6
,
pp. 538-548
Persistent link: https://www.econbiz.de/10010128314
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