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~isPartOf:"Journal of retailing and consumer services"
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Customer satisfaction
421
Kundenzufriedenheit
419
Consumer behaviour
349
Konsumentenverhalten
349
Beziehungsmarketing
267
Relationship marketing
267
Dienstleistungsqualität
223
Service quality
223
Einzelhandel
98
Retail trade
98
Online retailing
81
Online-Handel
81
Satisfaction
61
Customer service
48
Kundenservice
48
E-commerce
46
Electronic Commerce
46
Beschwerdemanagement
43
Complaint management
43
Viral marketing
40
Virales Marketing
40
Brand management
38
Markenführung
38
India
35
Indien
35
Brand image
32
Customer loyalty
32
Markenimage
32
Confidence
31
Vertrauen
31
Customer experience
27
Internet marketing
26
Loyalty
26
Online-Marketing
26
Social Web
26
Social web
26
Emotion
24
Mobile communications
24
Mobilkommunikation
24
Customer integration
21
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Free
3
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1
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465
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Söderlund, Magnus
12
Prentice, Catherine
9
Park, Jungkun
7
Lombart, Cindy
6
Louis, Didier
5
Park, Eunil
5
Cambra-Fierro, Jesús
4
Karande, Kiran
4
Khan, Imran
4
Mortimer, Gary
4
Paul, Justin
4
Poncin, Ingrid
4
Quach, Sara
4
Bilgihan, Anil
3
Borges, Adilson
3
Chakraborty, Shibashish
3
Das, Gopal
3
Fatma, Mobin
3
Fazal-e-Hasan, Syed
3
Friman, Margareta
3
Hollebeek, Linda D.
3
Hong, EunPyo
3
Islam, Jamid Ul
3
Molinillo, Sebastian
3
Nilashi, Mehrbakhsh
3
Prybutok, Victor R.
3
Rokonuzzaman, Md
3
Samad, Sarminah
3
Seger-Guttmann, Tali
3
Abumalloh, Rabab Ali
2
Adil, Mohd
2
Agag, Gomaa
2
Aguilar-Illescas, Rocío
2
Alnawas, Ibrahim
2
Anaya-Sánchez, Rafael
2
Andersson, Pernille K.
2
Arndt, Aaron D.
2
Asante, Daniel
2
Asante, Eric Adom
2
Ashill, Nicholas J.
2
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Journal of retailing and consumer services
The Indian economic journal
1,269
The Indian journal of economics
1,165
The Indian journal of labour economics : a quarterly journal of Indian Society of Labour Economics
1,065
Economic & political weekly : a Sameeksha Trust publ.
1,053
Finance India : the quarterly journal of Indian Institute of Finance
936
Artha vijñāna : journal of the Gokhale Institute of Politics and Economics
885
Working Papers / eSocialSciences
873
The Asian economic review : journal of the Indian Institute of Economics
795
Economic developments in India : quarterly update : analysis, reports, policy documents
739
Indian journal of agricultural economics
680
Foreign trade review : quarterly journal of Indian Institute of Foreign Trade
595
MPRA Paper
586
Working paper
555
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
516
Economic affairs : quarterly journal of economics
501
NBER working paper series
444
Journal of business research : JBR
438
Global business review
429
Working paper / National Bureau of Economic Research, Inc.
410
Policy research working paper : WPS
409
IZA Discussion Papers
398
Margin : quarterly journal of the National Council of Applied Economic Research
390
International journal of hospitality management
386
International journal of Indian culture and business management
385
Praj̄nȧn : journal of social and management sciences
382
Discussion paper series / IZA
379
Indian economic review : biannual journal of the Delhi School of Economics, University of Delhi
370
SpringerLink / Bücher
366
The Indian journal of public administration : quarterly journal of the Indian Institute of Public Administration
352
Anvesak : journal of the Sardar Patel Institute of Economic and Social Research
350
NBER Working Paper
350
Working papers / National Institute of Public Finance and Policy
304
Journal of Indian School of Political Economy : a journal devoted to the study of Indian economy, polity, and society
298
Occasional papers / Reserve Bank of India
294
The Geneva papers on risk and insurance - issues and practice : an official journal of the Geneva Association
292
Working paper / Indian Institute of Management, Ahmedabad
291
Journal of development economics
289
Papers read at the ... annual conference of the Indian Economic Association
284
World Bank E-Library Archive
268
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ECONIS (ZBW)
465
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465
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1
The impact of pre-existing attitude and conflict management style on customer satisfaction with service recovery
Mazaheri, Ebrahim
;
Basil, Debra Z.
;
Yanamandram, Venkata
; …
- In:
Journal of retailing and consumer services
18
(
2011
)
3
,
pp. 235-245
Persistent link: https://www.econbiz.de/10009158885
Saved in:
2
The effect of justice in the history of loyalty : a study in failure recovery in the retail context
Lopes, Evandro Luiz
;
Silva, Marcos Antonio da
- In:
Journal of retailing and consumer services
24
(
2015
),
pp. 110-120
Persistent link: https://www.econbiz.de/10010528597
Saved in:
3
Analysis of the moderating role of the gender variable in service recovery processes
Cambra-Fierro, Jesús
;
Berbel-Pineda, Juan M.
; …
- In:
Journal of retailing and consumer services
20
(
2013
)
4
,
pp. 408-418
Persistent link: https://www.econbiz.de/10009755354
Saved in:
4
Age matters : how developmental stages of adulthood affect customer reaction to complaint handling efforts
Roschk, Holger
;
Müller, Jana
;
Gelbrich, Katja
- In:
Journal of retailing and consumer services
20
(
2013
)
2
,
pp. 154-164
Persistent link: https://www.econbiz.de/10009734329
Saved in:
5
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Saved in:
6
Please explain why it happened! : How perceived justice and customer involvement affect post co-recovery evaluations : study of Iranian online shoppers
Gohary, Ali
;
Hamzelu, Bahman
;
Alizadeh, Hamid
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 127-142
Persistent link: https://www.econbiz.de/10011528558
Saved in:
7
Understanding effects of co-creation on cognitive, affective and behavioral evaluations in service recovery : an ethnocultural analysis
Gohary, Ali
;
Hamzelu, Bahman
;
Pourazizi, Lida
;
Hanzaee, …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 182-198
Persistent link: https://www.econbiz.de/10011528630
Saved in:
8
Determining adequate tangible compensation in service recovery processes for developed and developing countries : the role of severity and responsibility
Bambauer-Sachse, Silke
;
Rabeson, Landisoa
- In:
Journal of retailing and consumer services
22
(
2015
),
pp. 117-127
Persistent link: https://www.econbiz.de/10010468490
Saved in:
9
The effects of harm directions and service recovery strategies on customer forgiveness and negative word-of-mouth intentions
Casidy, Riza
;
Shin, Hyunju
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 103-112
Persistent link: https://www.econbiz.de/10011388094
Saved in:
10
Is there any value in the online reviews of remedial satisfied customers? : an empirical study in the hospitality industry
Bai, Yanzhuang
;
Li, Tingwu
;
Zheng, Chundong
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209529
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