//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of retailing and consumer services"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Hospital competition with soft...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
320
Service quality
320
Consumer behaviour
234
Konsumentenverhalten
234
Customer satisfaction
218
Kundenzufriedenheit
218
Beziehungsmarketing
177
Relationship marketing
177
Einzelhandel
53
Retail trade
53
Customer service
51
Kundenservice
51
Online retailing
42
Online-Handel
42
Beschwerdemanagement
39
Complaint management
39
Emotion
31
Dienstleistungssektor
27
Service industry
27
Viral marketing
27
Virales Marketing
27
Customer integration
25
Kundenintegration
25
Satisfaction
25
E-commerce
24
Electronic Commerce
24
Arbeitszufriedenheit
20
Confidence
20
Job satisfaction
20
Vertrauen
20
Social Web
19
Social web
19
Customer loyalty
18
Dienstleistungsmarketing
17
Service failure
17
Services marketing
17
Arbeitsverhalten
16
Justice
16
Loyalty
16
Work behaviour
16
more ...
less ...
Online availability
All
Undetermined
250
Free
12
Type of publication
All
Article
326
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
327
Aufsatz in Zeitschrift
327
Aufsatzsammlung
1
Case study
1
Fallstudie
1
Language
All
English
327
Author
All
Prentice, Catherine
10
Söderlund, Magnus
9
Quach, Sara
5
Paul, Justin
4
Rokonuzzaman, Md
4
Borges, Adilson
3
Cambra-Fierro, Jesús
3
Fernandes, Teresa
3
Harun, Ahasan
3
Iyer, Pramod
3
Karande, Kiran
3
Ladhari, Riadh
3
Pacheco, Natália Araújo
3
Park, Eunil
3
Prybutok, Victor R.
3
Seger-Guttmann, Tali
3
Song, Mengmeng
3
Al Khateeb, Amr
2
Alnawas, Ibrahim
2
Asante, Daniel
2
Asante, Eric Adom
2
Ashill, Nicholas J.
2
Babin, Barry J.
2
Bala, Pradip Kumar
2
Bataoui, Soffien
2
Bilgihan, Anil
2
Boadi, Evans Asante
2
Boakye, Kwabena G.
2
Brengman, Malaika
2
Chakraborty, Shibashish
2
Chen, Mu-Chen
2
Cuny, Caroline
2
Davari, Arezoo
2
Dorai, Sriram
2
Duan, Yucong
2
Dwivedi, Yogesh Kumar
2
El Hedhli, Kamel
2
El-Adly, Mohammed Ismail
2
El-Manstrly, Dahlia
2
Fazal-e-Hasan, Syed
2
more ...
less ...
Published in...
All
Journal of retailing and consumer services
International journal of hospitality management
688
NBER working paper series
430
NBER Working Paper
381
Working paper / National Bureau of Economic Research, Inc.
352
The service industries journal
333
Health care management review : HCM review
299
International journal of contemporary hospitality management
296
Journal of business research : JBR
289
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
241
The journal of services marketing
240
Health care management science
229
Journal of health economics
229
Journal of health organization and management
223
European journal of operational research : EJOR
203
Journal of hospitality marketing & management
198
IMF Working Papers
192
Tourism management : research, policies, practice
190
Auditing : a journal of practice & theory
188
SpringerLink / Bücher
177
Discussion paper series / IZA
166
Health economics
165
Management science : journal of the Institute for Operations Research and the Management Sciences
154
The TQM journal : the international review of organizational improvement
148
Journal of air transport management
142
International journal of quality and service sciences
138
Services marketing quarterly
137
International journal of productivity and quality management : IJPQM
135
International journal of quality & reliability management
132
Journal of travel and tourism marketing
131
Journal of Services Marketing
130
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
128
International journal of services and operations management
125
Cogent business & management
122
Service business
118
Krankenhausmanagement : Strategien, Konzepte, Methoden
112
The European journal of health economics : HEPAC ; health economics in prevention and care
112
Journal of service management
110
The accounting review : a publication of the American Accounting Association
105
Socio-economic planning sciences : the international journal of public sector decision-making
104
more ...
less ...
Source
All
ECONIS (ZBW)
327
Showing
1
-
10
of
327
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The joint effect of flirting and emotional labor on customer service-related outcomes
Medler-Liraz, Hana
;
Seger-Guttmann, Tali
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012502728
Saved in:
2
Service quality, consumer satisfaction and loyalty in hospitals : thinking for the future
Meesala, Appalayya
;
Paul, Justin
- In:
Journal of retailing and consumer services
40
(
2018
),
pp. 261-269
Persistent link: https://www.econbiz.de/10011801977
Saved in:
3
Understanding quality and satisfaction in public
hospital
services : a nationwide inpatient survey in Greece
Mitropoulos, Panagiotis
;
Vasileiou, Konstantinos
; …
- In:
Journal of retailing and consumer services
40
(
2018
),
pp. 270-275
Persistent link: https://www.econbiz.de/10011801980
Saved in:
4
Enhancing patients'
hospital
satisfaction by taking advantage of interpersonal similarity
Luther, Louisa
;
Benkenstein, Martin
;
Rummelhagen, Katja
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 50-58
Persistent link: https://www.econbiz.de/10011473209
Saved in:
5
Customers who misbehave : identifying restaurant guests "acting out" via asymmetric case models
Chaouali, Walid
;
Hammami, Samiha Mjahed
;
Veríssimo, …
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013209631
Saved in:
6
An assessment of operational efficiency of retail firms in China
Yu, Wantao
;
Ramanathan, Ramakrishnan
- In:
Journal of retailing and consumer services
16
(
2009
)
2
,
pp. 109-122
Persistent link: https://www.econbiz.de/10003837504
Saved in:
7
Efficiency and effectiveness of small retailers : the role of consumer and entrepreneurial orientation
Tajeddini, Kayhan
;
Elg, Ulf
;
Trueman, Myfanwy
- In:
Journal of retailing and consumer services
20
(
2013
)
5
,
pp. 453-462
Persistent link: https://www.econbiz.de/10009768991
Saved in:
8
Consumer learning as a determinant of a multi-partner loyalty program's effectiveness : a behaviorist and long-term perspective
Frisou, Jean
;
Yildiz, Hélène
- In:
Journal of retailing and consumer services
18
(
2011
)
1
,
pp. 81-91
Persistent link: https://www.econbiz.de/10008839770
Saved in:
9
Competitiveness vis-à-vis service quality as drivers of customer loyalty mediated by perceptions of regulation and stability in steady and volatile markets
Baumann, Chris
;
Hoadley, Susan
;
Hamin, Hamin
;
Nugraha, …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 62-74
Persistent link: https://www.econbiz.de/10011697886
Saved in:
10
Beyond the shadow of a doubt : the effect of consumer knowledge on restaurant evaluation
Naderi, Iman
;
Paswan, Audhesh K.
;
Guzman, Francisco
- In:
Journal of retailing and consumer services
45
(
2018
),
pp. 221-229
Persistent link: https://www.econbiz.de/10011930005
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->