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~isPartOf:"Journal of retailing and consumer services"
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Customer satisfaction
422
Kundenzufriedenheit
420
Consumer behaviour
340
Konsumentenverhalten
340
Beziehungsmarketing
269
Relationship marketing
269
Dienstleistungsqualität
217
Service quality
217
Einzelhandel
98
Retail trade
98
Online retailing
81
Online-Handel
81
Satisfaction
61
E-commerce
51
Electronic Commerce
51
Customer service
47
Kundenservice
47
Brand management
41
Markenführung
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Viral marketing
39
Virales Marketing
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Lieferantenmanagement
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Supplier relationship management
37
Brand image
34
Markenimage
34
Beschwerdemanagement
33
Complaint management
33
Confidence
33
Vertrauen
33
Customer loyalty
32
Customer experience
28
Internet marketing
28
Online-Marketing
28
Loyalty
27
Social Web
26
Social web
26
Mobile communications
24
Mobilkommunikation
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Emotion
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Söderlund, Magnus
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Karande, Kiran
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Molinillo, Sebastian
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Nilashi, Mehrbakhsh
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Anaya-Sánchez, Rafael
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Journal of retailing and consumer services
Gospodarka planowa : miesie̜cznik poświe̜cony problemom planowania i rozwoju gospodarki narodowej
1,536
Nowe drogi : czasopismo społeczno-polityczne
1,175
Industrial marketing management : the international journal for industrial and high-tech firms
1,170
Ekonomista : czasopismo poświe̜cone nauce i potrzebom życia
986
Journal of business research : JBR
836
Ruch prawniczy, ekonomiczny i socjologiczny : organ Uniwersytetu im A. Mickiewicza i Akademii Ekonomicznej w Poznaniu
830
Finanse
798
NBER working paper series
732
Policy Research Working Paper Series
718
Working paper / National Bureau of Economic Research, Inc.
681
NBER Working Paper
561
Prace naukowe Akademii Ekonomicznej Imienia Oskara Langego we Wrocławiu
554
Gospodarka narodowa : the Polish journal of economics
530
International journal of production economics
525
IMF working papers
500
Pánstwo i prawo : miesie̜cznik
492
Bank i kredyt / Polnische Ausgabe
491
European research studies
486
SpringerLink / Bücher
481
The journal of business & industrial marketing
480
IMF Working Papers
458
Wiadomości statystyczne
407
International journal of hospitality management
393
Discussion paper / Centre for Economic Policy Research
363
International journal of production research
361
Handel zagraniczny : pismo poświȩcone sprawom polskiego handlu zagranicznego i mie̜dzynarodowym stosunkom gospodarczym
349
Polens Gegenwart : Informationsbulletin d. Presse-Agentur West
298
Comparative economic research : Central and Eastern Europe
296
Zagadnienia ekonomiki rolnej : organ Komitetu Ekonomii Rolnictwa i Rozwoju Obszarów Wiejskich PAN, Instytutu Ekonomiki Rolnictwa i Gospodarki Żywnościowej i Sekcji Ekonomiki Rolnictwa PTE
296
Wieś i rolnictwo
283
Zeszyty naukowe / Akademia Ekonomiczna
274
European journal of operational research : EJOR
260
IMF working paper
260
Journal of international money and finance
257
Emerging markets review
255
Emerging markets finance & trade : a journal of the Society for the Study of Emerging Markets
249
Policy research working paper : WPS
248
Sprawy międzynarodowe
247
CESifo working papers
242
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ECONIS (ZBW)
472
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1
Managing customer reactions to brand deletion in B2B and B2C contexts
Shah, Purvi
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012305309
Saved in:
2
Customer experience in the B2B area : the impact of age-related impressions
Lecoeuvre, Laurence
;
Turner, J. Rodney
;
Kuppelwieser, Volker
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012430624
Saved in:
3
Supermarket self-checkout service quality, customer satisfaction, and loyalty : empirical evidence from an emerging market
Orel, Fatma Demirci
;
Kara, Ali
- In:
Journal of retailing and consumer services
21
(
2014
)
2
,
pp. 118-129
Persistent link: https://www.econbiz.de/10010338599
Saved in:
4
"How does customer perception of salespeople influence the relationship? A study in an emerging economy"
Arditto, Luis
;
Cambra-Fierro, Jesús J.
; …
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012238384
Saved in:
5
Retail services and firm profit in a dual-channel
Yan, Ruiliang
;
Pei, Zhi
- In:
Journal of retailing and consumer services
16
(
2009
)
4
,
pp. 306-314
Persistent link: https://www.econbiz.de/10003864561
Saved in:
6
Drivers of sales force equity in the service industry
Echchakoui, Saïd
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 140-153
Persistent link: https://www.econbiz.de/10011388113
Saved in:
7
Relationship between sales force reputation and customer behavior : role of experiential value added by sales force
Echchakoui, Saïd
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 54-66
Persistent link: https://www.econbiz.de/10011433763
Saved in:
8
Learning, contractual capabilities, and
contract
duration changes in franchise networks
Perdreau, Frédéric
;
Fréchet, Marc
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209478
Saved in:
9
A two-dimensional model of trust-value-loyalty in service relationships
Chai, Joe Choon Yean
;
Malhotra, Naresh K.
;
Alpert, Frank
- In:
Journal of retailing and consumer services
26
(
2015
),
pp. 23-31
Persistent link: https://www.econbiz.de/10011347848
Saved in:
10
The impact of salespeople's relational behaviors and organizational fairness on customer loyalty : an empirical study in B-to-B relationships
Poujol, Juliet F.
;
Siadou-martin, Béatrice
;
Vidal, David
; …
- In:
Journal of retailing and consumer services
20
(
2013
)
5
,
pp. 429-438
Persistent link: https://www.econbiz.de/10009768994
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