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~isPartOf:"Journal of retailing and consumer services"
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Service quality
332
Dienstleistungsqualität
331
Consumer behaviour
274
Konsumentenverhalten
274
Customer satisfaction
226
Kundenzufriedenheit
226
Beziehungsmarketing
190
Relationship marketing
190
Einzelhandel
80
Retail trade
80
Online retailing
70
Online-Handel
70
Customer service
59
Kundenservice
59
Website
54
E-commerce
47
Electronic Commerce
47
Beschwerdemanagement
37
Complaint management
37
Satisfaction
30
Emotion
28
Viral marketing
27
Virales Marketing
27
Dienstleistungssektor
26
Internet marketing
26
Online-Marketing
26
Service industry
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Customer loyalty
24
Brand image
23
Markenimage
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Brand management
22
Confidence
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Markenführung
22
Vertrauen
22
Customer integration
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Kundenintegration
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Hotel industry
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Hotellerie
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Ladengestaltung
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Store design
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389
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389
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Prentice, Catherine
11
Söderlund, Magnus
8
Park, Jungkun
6
Poncin, Ingrid
5
Quach, Sara
5
Gong, Taeshik
4
Ladhari, Riadh
4
Laroche, Michel
4
Mortimer, Gary
4
Paul, Justin
4
Prybutok, Victor R.
4
Rokonuzzaman, Md
4
Akram, Umair
3
Alnawas, Ibrahim
3
Ballantine, Paul W.
3
Harun, Ahasan
3
Hollebeek, Linda D.
3
Jebarajakirthy, Charles
3
Karande, Kiran
3
Molinillo, Sebastian
3
Nilashi, Mehrbakhsh
3
Park, Eunil
3
Paswan, Audhesh K.
3
Abdelmoety, Ziad Hassan
2
Agag, Gomaa
2
Ainsworth, Jeremy
2
Al Khateeb, Amr
2
Alamoudi, Hawazen O.
2
Alharthi, Majed
2
Anaya-Sánchez, Rafael
2
Ansari, Aisha Rehman
2
Antwi, Collins Opoku
2
Asante, Daniel
2
Asante, Eric Adom
2
Ashill, Nicholas J.
2
Ashill, Nick
2
Babin, Barry J.
2
Bataoui, Soffien
2
Bilgihan, Anil
2
Boadi, Evans Asante
2
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Journal of retailing and consumer services
International journal of hospitality management
1,272
European journal of operational research : EJOR
643
International journal of contemporary hospitality management
467
Tourism management : research, policies, practice
410
Journal of business research : JBR
391
International journal of production research
385
The service industries journal
367
Working paper / National Bureau of Economic Research, Inc.
345
Journal of hospitality marketing & management
307
NBER working paper series
302
NBER Working Paper
267
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
248
Journal of travel and tourism marketing
231
SpringerLink / Bücher
230
The journal of services marketing
222
Omega : the international journal of management science
221
International journal of production economics
215
Journal of air transport management
209
Computers & operations research : and their applications to problems of world concern ; an international journal
206
International journal of productivity and quality management : IJPQM
203
International journal of services and operations management
195
International Journal of Contemporary Hospitality Management
189
Tourism economics : the business and finance of tourism and recreation
187
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
185
Auditing : a journal of practice & theory
180
IZA Discussion Papers
169
Discussion paper series / IZA
163
International journal of quality & reliability management
162
Technological forecasting & social change : an international journal
156
Services marketing quarterly
153
International journal of business information systems : IJBIS
144
Service business
142
The TQM journal : the international review of organizational improvement
142
Tourism management perspectives : TMP
141
Journal of the Operational Research Society
139
Journal of Services Marketing
135
Socio-economic planning sciences : the international journal of public sector decision-making
130
Cogent business & management
128
International journal of quality and service sciences
117
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ECONIS (ZBW)
389
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1
A quality function deployment framework for service strategy planning
Kamvysi, Konstantina
;
Andronikidis, Andreas
;
Georgiou, …
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014303357
Saved in:
2
Measuring and improving customer retention at authorised automobile workshops after free services
Kumar, Anil
;
Luthra, Sunil
;
Khandelwal, Dinesh Kumar
; …
- In:
Journal of retailing and consumer services
39
(
2017
),
pp. 93-102
Persistent link: https://www.econbiz.de/10011747730
Saved in:
3
From sustainability to customer loyalty : a case of full service hotels' guests
Chen, Rachel J. C.
- In:
Journal of retailing and consumer services
22
(
2015
),
pp. 261-265
Persistent link: https://www.econbiz.de/10010469035
Saved in:
4
The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
Saved in:
5
Is there any value in the online reviews of remedial satisfied customers? : an empirical study in the hospitality industry
Bai, Yanzhuang
;
Li, Tingwu
;
Zheng, Chundong
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209529
Saved in:
6
Value co-creation and employee service behaviours : the moderating role of trust in employee : hotel relationship
Boadi, Evans Asante
;
He, Zheng
;
Antwi, Collins Opoku
; …
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013209637
Saved in:
7
Contactless but loyal customers : the roles of anxiety and sociability in the hotel service context
Li, Mingfei
;
Huang, Shanshan
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013209687
Saved in:
8
Modeling customer satisfaction in online hotel booking
Ullah, Irfan
;
Rukh, Gul
;
Zhou, Jin
;
Khan, Farman Ullah
; …
- In:
Journal of retailing and consumer services
48
(
2019
),
pp. 100-104
Persistent link: https://www.econbiz.de/10012001286
Saved in:
9
Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty
El-Adly, Mohammed Ismail
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 322-332
Persistent link: https://www.econbiz.de/10012114173
Saved in:
10
Service quality in airport hotel chains through the lens of online reviewers
Moro, Sérgio
;
Lopes, Rui J.
;
Esmerado, Joaquim
; …
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012390003
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