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Ethical work climate, employee commitment and proactive customer service performance : test of the mediating effects of organizational politics
Lau, Patricia Yin Yin; Tong, Jane L. Y. Terpstra; Lien, … - In: Journal of retailing and consumer services 35 (2017), pp. 20-26
Persistent link: https://www.econbiz.de/10011645067
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Adoption, satisfaction, trust, and commitment of over-the-top platforms : an integrated approach
Soren, Anup Anurag; Chakraborty, Shibashish - In: Journal of retailing and consumer services 76 (2024), pp. 1-16
Persistent link: https://www.econbiz.de/10014460800
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The role of security, design and content factors on customer trust in mobile commerce
Nilashi, Mehrbakhsh; Ibrahim, Othman; Mirabi, Vahid Reza; … - In: Journal of retailing and consumer services 26 (2015), pp. 57-69
Persistent link: https://www.econbiz.de/10011347842
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A two-dimensional model of trust-value-loyalty in service relationships
Chai, Joe Choon Yean; Malhotra, Naresh K.; Alpert, Frank - In: Journal of retailing and consumer services 26 (2015), pp. 23-31
Persistent link: https://www.econbiz.de/10011347848
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How do you feel when you see a list of prices? : the interplay among price dispersion, perceived risk and initial trust in Chinese C2C market
Wu, Kewen; Vassileva, Julita; Noorian, Zeinab; Zhao, Yuxiang - In: Journal of retailing and consumer services 25 (2015), pp. 36-46
Persistent link: https://www.econbiz.de/10011313607
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Can fast-food consumers be loyal customers, if so how? : theory, method and findings
Sahagun, Miguel A.; Vasquez-Parraga, Arturo Z. - In: Journal of retailing and consumer services 21 (2014) 2, pp. 168-174
Persistent link: https://www.econbiz.de/10010338544
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Price image consequences
Lombart, Cindy; Louis, Didier; Labbé-Pinlon, Blandine - In: Journal of retailing and consumer services 28 (2016), pp. 107-116
Persistent link: https://www.econbiz.de/10011434109
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Sources of retailer personality : private brand perceptions
Lombart, Cindy; Louis, Didier - In: Journal of retailing and consumer services 28 (2016), pp. 117-125
Persistent link: https://www.econbiz.de/10011434111
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The interplay of counter-conformity motivation, social influence, and trust in customers' intention to adopt Internet banking services : the case of an emerging country
Chaouali, Walid; Ben Yahia, Imene; Souiden, Nizar - In: Journal of retailing and consumer services 28 (2016), pp. 209-218
Persistent link: https://www.econbiz.de/10011434166
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Reactions of the jilted consumer
Andrews MacLelland, Melinda; Foster, Jamye - In: Journal of retailing and consumer services 22 (2015), pp. 53-60
Persistent link: https://www.econbiz.de/10010468501