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~isPartOf:"Journal of retailing and consumer services"
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Customer satisfaction
421
Kundenzufriedenheit
419
Consumer behaviour
410
Konsumentenverhalten
410
Service quality
332
Dienstleistungsqualität
331
Beziehungsmarketing
306
Relationship marketing
306
Einzelhandel
115
Retail trade
115
Online retailing
89
Online-Handel
89
Satisfaction
62
Customer service
60
Kundenservice
60
E-commerce
52
Electronic Commerce
52
Viral marketing
43
Virales Marketing
43
Brand management
41
Markenführung
41
Beschwerdemanagement
40
Complaint management
40
Emotion
37
Customer loyalty
36
Customer experience
35
Brand image
34
Confidence
34
Markenimage
34
Vertrauen
34
Customer integration
32
Kundenintegration
32
Mobile communications
29
Mobilkommunikation
29
Social Web
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Social web
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Dienstleistungssektor
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Internet marketing
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Loyalty
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Online-Marketing
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Prentice, Catherine
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Söderlund, Magnus
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Lombart, Cindy
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Louis, Didier
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4
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4
Hyun, Hyowon
4
Karande, Kiran
4
Kuppelwieser, Volker
4
Molinillo, Sebastian
4
Mortimer, Gary
4
Prybutok, Victor R.
4
Rokonuzzaman, Md
4
Seger-Guttmann, Tali
4
Alnawas, Ibrahim
3
Anaya-Sánchez, Rafael
3
Ashill, Nicholas J.
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Baier, Daniel
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Bilgihan, Anil
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Jebarajakirthy, Charles
3
Khajehzadeh, Saman
3
Klaus, Philipp
3
Ladhari, Riadh
3
Nilashi, Mehrbakhsh
3
Samad, Sarminah
3
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Journal of retailing and consumer services
NBER working paper series
1,197
Working paper / National Bureau of Economic Research, Inc.
1,093
NBER Working Paper
986
International journal of hospitality management
705
Discussion paper series / IZA
571
Journal of business research : JBR
569
Journal of health economics
556
Health economics
431
SpringerLink / Bücher
425
Journal of health organization and management
406
The service industries journal
401
Health care management review : HCM review
384
The European journal of health economics : HEPAC ; health economics in prevention and care
363
IMF Staff Country Reports
335
IZA Discussion Paper
331
European journal of operational research : EJOR
328
Tourism management : research, policies, practice
301
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
299
Working paper
299
Journal of Services Marketing
296
Health care management science
292
The journal of services marketing
289
International journal of contemporary hospitality management
276
Policy research working paper : WPS
274
World Bank E-Library Archive
262
Applied economics
243
Health economics review
227
Journal of hospitality marketing & management
216
Journal of travel and tourism marketing
216
Health affairs : at the intersection of health, health care, and policy
209
Management science : journal of the Institute for Operations Research and the Management Sciences
209
CESifo working papers
206
Technological forecasting & social change : an international journal
189
The TQM journal : the international review of organizational improvement
185
Cogent business & management
183
IZA Discussion Papers
182
Auditing : a journal of practice & theory
178
Services marketing quarterly
172
World Bank Policy Research Working Paper
171
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ECONIS (ZBW)
563
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563
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1
Understanding quality and satisfaction in public
hospital
services : a nationwide inpatient survey in Greece
Mitropoulos, Panagiotis
;
Vasileiou, Konstantinos
; …
- In:
Journal of retailing and consumer services
40
(
2018
),
pp. 270-275
Persistent link: https://www.econbiz.de/10011801980
Saved in:
2
Enhancing
patients
'
hospital
satisfaction by taking advantage of interpersonal similarity
Luther, Louisa
;
Benkenstein, Martin
;
Rummelhagen, Katja
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 50-58
Persistent link: https://www.econbiz.de/10011473209
Saved in:
3
Franchising in the
healthcare
sector : the case of Child and Family Wellness clinics in Kenya
Perrigot, Rozenn
- In:
Journal of retailing and consumer services
41
(
2018
),
pp. 227-238
Persistent link: https://www.econbiz.de/10011808593
Saved in:
4
Service quality, consumer satisfaction and loyalty in hospitals : thinking for the future
Meesala, Appalayya
;
Paul, Justin
- In:
Journal of retailing and consumer services
40
(
2018
),
pp. 261-269
Persistent link: https://www.econbiz.de/10011801977
Saved in:
5
Measuring service experience : applying the satisfaction with travel scale in public transport
Olsson, Lars E.
;
Friman, Margareta
;
Pareigis, Jörg
; …
- In:
Journal of retailing and consumer services
19
(
2012
)
4
,
pp. 413-418
Persistent link: https://www.econbiz.de/10009571283
Saved in:
6
A correlated uniqueness model of service quality
measurement
among users of cloud-based service platforms
Boakye, Kwabena G.
;
Natesan, Prathiba
;
Prybutok, Victor R.
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012269013
Saved in:
7
Using the Evaluative Space Grid to better capture manifest ambivalence in customer satisfaction surveys
Audrezet, Alice
;
Parguel, Béatrice
- In:
Journal of retailing and consumer services
43
(
2018
),
pp. 285-295
Persistent link: https://www.econbiz.de/10011883216
Saved in:
8
Measuring and improving customer retention at authorised automobile workshops after free services
Kumar, Anil
;
Luthra, Sunil
;
Khandelwal, Dinesh Kumar
; …
- In:
Journal of retailing and consumer services
39
(
2017
),
pp. 93-102
Persistent link: https://www.econbiz.de/10011747730
Saved in:
9
Research on the influence of after-sales service quality factors on customer satisfaction
Shokouhyar, Sajjad
;
Shokoohyar, Sina
;
Safari, Sepehr
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012389985
Saved in:
10
Measuring customer aggression : Scale development and validation
Mortimer, Gary
;
Wang, Shasha
;
Osorio Andrade, María Lucila
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014303231
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