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~isPartOf:"Journal of retailing and consumer services"
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Consumer behaviour
74
Konsumentenverhalten
74
Perception
61
Wahrnehmung
61
Dienstleistungssektor
45
Service industry
45
Dienstleistungsqualität
35
Service quality
35
Customer satisfaction
29
Kundenzufriedenheit
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Beziehungsmarketing
22
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Retail trade
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Otterbring, Tobias
4
Söderlund, Magnus
3
Asante, Daniel
2
Asante, Eric Adom
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Behe, Bridget K.
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Clement, Jesper
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Finsterwalder, Jörg
2
Gustafsson, Anders
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Huddleston, Patricia T.
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Hyun, Hyowon
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Kim, Kwang-Jae
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Kpossa, Monyédodo Régis
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Kuppelwieser, Volker
2
Kwamega, Michael
2
Ladeira, Wagner Junior
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Laroche, Michel
2
Lick, Erhard
2
Lim, Chiehyeon
2
Park, Jungkun
2
Paul, Justin
2
Rosenbaum, Mark
2
Santini, Fernando de Oliveira
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Shams, Poja
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Tang, Chunyong
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Wästlund, Erik
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Arli, Denni
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Audrain-Pontevia, Anne-Françoise
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Journal of retailing and consumer services
The service industries journal
276
Journal of business research : JBR
197
SpringerLink / Bücher
192
International journal of production research
166
International journal of production economics
130
International journal of productivity and quality management : IJPQM
114
The TQM journal : the international review of organizational improvement
93
The journal of services marketing
93
International journal of services and operations management
84
International journal of quality & reliability management
82
Total quality management & business excellence
80
International journal of hospitality management
76
Discussion paper series / IZA
69
International journal of six sigma and competitive advantage : IJSSCA
69
NBER working paper series
69
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
69
The international journal of human resource management
68
Industrial marketing management : the international journal for industrial and high-tech firms
65
Service business
65
Journal of service management
62
Springer eBook Collection
61
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
58
The international journal of productivity and performance management : IJPPM
58
Journal of service research : JSR
55
Working paper / National Bureau of Economic Research, Inc.
55
A Productivity Press book
53
Discussion paper / Centre for Economic Policy Research
53
NBER Working Paper
53
Journal of industrial engineering and management : JIEM
50
Technological forecasting & social change : an international journal
50
International journal of services technology and management
49
Discussion paper
46
Tourism management : research, policies, practice
46
European journal of operational research : EJOR
44
International journal of services and operations management : IJSOM
44
HMD : Praxis der Wirtschaftsinformatik
42
Europäische Hochschulschriften / 5
41
Journal of business ethics : JOBE
41
CESifo working papers
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ECONIS (ZBW)
106
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1
Transformative service research and service dominant logic : quo Vaditis?
Kuppelwieser, Volker
;
Finsterwalder, Jörg
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 91-98
Persistent link: https://www.econbiz.de/10011434091
Saved in:
2
Acceptance and use of big data techniques in services companies
Cabrera-Sánchez, Juan-Pedro
;
Villarejo-Ramos, Ángel F.
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012132159
Saved in:
3
Customer response toward employees' emotional labor in service industry settings
Gong, Taeshik
;
Park, Jungkun
;
Hyun, Hyowon
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012132182
Saved in:
4
Intentionality and transformative services : wellbeing co-creation and spill-over effects
Finsterwalder, Jörg
;
Kuppelwieser, Volker
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012132253
Saved in:
5
The role of satisfaction on customer reuse to airline services : an application of Big Data approaches
Park, Eunil
- In:
Journal of retailing and consumer services
47
(
2019
),
pp. 370-374
Persistent link: https://www.econbiz.de/10011995650
Saved in:
6
The effects of deviant customer-oriented behaviors on service friendship : the moderating role of co-production
Jung, Jin Ho
;
Yoo, Jaewon
- In:
Journal of retailing and consumer services
48
(
2019
),
pp. 60-69
Persistent link: https://www.econbiz.de/10012001282
Saved in:
7
Service value and retention : does gender matter?
Darley, William K.
;
Luethge, Denise J.
- In:
Journal of retailing and consumer services
48
(
2019
),
pp. 178-185
Persistent link: https://www.econbiz.de/10012001297
Saved in:
8
Multi-sided marketplaces and the transformation of retail : a service systems perspective
Hänninen, Mikko
;
Mitronen, Lasse
;
Kwan, Stephen K.
- In:
Journal of retailing and consumer services
49
(
2019
),
pp. 380-388
Persistent link: https://www.econbiz.de/10012026015
Saved in:
9
Merely asking the customer to recommend has an impact on word-of-mouth activity
Söderlund, Magnus
;
Mattsson, Jan
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 80-89
Persistent link: https://www.econbiz.de/10011388078
Saved in:
10
Toward the development of hedonic-utilitarian measures of retail service
Bradley, Gregory T.
;
LaFleur, Elizabeth K.
- In:
Journal of retailing and consumer services
32
(
2016
),
pp. 60-66
Persistent link: https://www.econbiz.de/10011556613
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