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Mediating role of customer forgiveness between perceived justice and satisfaction
Muhammad, Lakhi; Gul-E-Rana - In: Journal of retailing and consumer services 52 (2020), pp. 1-7
Persistent link: https://www.econbiz.de/10012132151
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A risk worth taking : perceived risk as moderator of satisfaction, loyalty, and willingness-to-pay premium price
Casidy, Riza; Wymer, Walter - In: Journal of retailing and consumer services 32 (2016), pp. 189-197
Persistent link: https://www.econbiz.de/10011556648
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A study on factors affecting service quality and loyalty intention in mobile banking
Zhou, Qingji; Lim, Fong Jie; Yu, Han; Xu, Gaoqian; Ren, … - In: Journal of retailing and consumer services 60 (2021), pp. 1-8
Persistent link: https://www.econbiz.de/10012502613
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Online purchase determinants of loyalty : the mediating effect of satisfaction in tourism
Pereira, Hélia Gonçalves; Salgueiro, Maria de Fátima; … - In: Journal of retailing and consumer services 30 (2016), pp. 279-291
Persistent link: https://www.econbiz.de/10011473227
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Examining the role of store design on consumers' cross-sectional perceptions of retail brand loyalty
Murray, John; Elms, Jonathan; Teller, Christoph - In: Journal of retailing and consumer services 38 (2017), pp. 147-156
Persistent link: https://www.econbiz.de/10011743209
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Reversing the dependency-trust relationship in B2C services
Fatima, Johra Kayeser; Di Mascio, Rita - In: Journal of retailing and consumer services 41 (2018), pp. 1-10
Persistent link: https://www.econbiz.de/10011808444
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Social interaction, convenience and customer satisfaction : the mediating effect of customer experience
Srivasta, Mala; Kaul, Dimple - In: Journal of retailing and consumer services 21 (2014) 6, pp. 1028-1037
Persistent link: https://www.econbiz.de/10010437674
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The role of etail quality, e-satisfaction and e-trust in online loyalty development process
Kim, Jiyoung; Jin, Byoungho; Swinney, Jane L. - In: Journal of retailing and consumer services 16 (2009) 4, pp. 239-247
Persistent link: https://www.econbiz.de/10003864515
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The impact of selected store image dimensions on retailer equity : evidence from 10 Chinese hypermarkets
Jinfeng, Wu; Tian, Zhilong - In: Journal of retailing and consumer services 16 (2009) 6, pp. 486-494
Persistent link: https://www.econbiz.de/10003906209
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The CRM process in retail and service sector firms in Japan : loyalty development and financial return
Minami, Chieko; Dawson, John A. - In: Journal of retailing and consumer services 15 (2008) 5, pp. 375-385
Persistent link: https://www.econbiz.de/10003742279