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Dimensions and outcomes of experience quality in tourism : the case of Port wine cellars
Fernandes, Teresa; Cruz, Mariana - In: Journal of retailing and consumer services 31 (2016), pp. 371-379
Persistent link: https://www.econbiz.de/10011529013
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Ethics support through rapport : elaborating the impact of service provider rapport on ethical behaviour intention of the tourists
Paramita, Widya; Zulfa, Naila; Rostiani, Rokhima; … - In: Journal of retailing and consumer services 63 (2021), pp. 1-5
Persistent link: https://www.econbiz.de/10012665870
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Is there any value in the online reviews of remedial satisfied customers? : an empirical study in the hospitality industry
Bai, Yanzhuang; Li, Tingwu; Zheng, Chundong - In: Journal of retailing and consumer services 64 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013209529
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Service quality in airport hotel chains through the lens of online reviewers
Moro, Sérgio; Lopes, Rui J.; Esmerado, Joaquim; … - In: Journal of retailing and consumer services 56 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012390003
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A theoretical model of the impact of a bundle of determinants on tourists' visiting and shopping intentions : a case of mainland Chinese tourists
Lo, Ada; Qu, Hailin - In: Journal of retailing and consumer services 22 (2015), pp. 231-243
Persistent link: https://www.econbiz.de/10010469039
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What do tourists look like to destination residents? : development of a tourist image scale from a high cultural distance perspective
Qiu, Wei; Chen, Yan; Zheng, Xin; Lv, Xingyang - In: Journal of retailing and consumer services 70 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014235387
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Quality, value? – Insights into medical tourists' attitudes and behaviors
Prajitmutita, Lyn Manassannan; Perényi, Áron; … - In: Journal of retailing and consumer services 31 (2016), pp. 207-216
Persistent link: https://www.econbiz.de/10011528661
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From sustainability to customer loyalty : a case of full service hotels' guests
Chen, Rachel J. C. - In: Journal of retailing and consumer services 22 (2015), pp. 261-265
Persistent link: https://www.econbiz.de/10010469035
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Contactless but loyal customers : the roles of anxiety and sociability in the hotel service context
Li, Mingfei; Huang, Shanshan - In: Journal of retailing and consumer services 66 (2022), pp. 1-8
Persistent link: https://www.econbiz.de/10013209687
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Modeling customer satisfaction in online hotel booking
Ullah, Irfan; Rukh, Gul; Zhou, Jin; Khan, Farman Ullah; … - In: Journal of retailing and consumer services 48 (2019), pp. 100-104
Persistent link: https://www.econbiz.de/10012001286