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~isPartOf:"Journal of retailing and consumer services"
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Consumer behaviour
711
Konsumentenverhalten
711
Customer satisfaction
421
Kundenzufriedenheit
419
Online retailing
384
Online-Handel
384
Beziehungsmarketing
341
Relationship marketing
341
Dienstleistungsqualität
230
Service quality
230
Einzelhandel
212
Retail trade
212
E-commerce
203
Electronic Commerce
202
Internet marketing
183
Online-Marketing
182
Social Web
149
Social web
149
Viral marketing
122
Virales Marketing
122
Brand management
86
Markenführung
86
Brand image
77
Markenimage
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Confidence
74
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68
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Emotion
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Customer service
53
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52
Website
49
Customer integration
39
Kundenintegration
39
Social media
38
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36
Mobile communications
36
Mobilkommunikation
36
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941
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Prentice, Catherine
13
Söderlund, Magnus
12
Park, Jungkun
11
Baier, Daniel
8
Dwivedi, Yogesh Kumar
7
Ladhari, Riadh
7
Rana, Nripendra P.
7
Thaichon, Park
7
Agag, Gomaa
6
Lombart, Cindy
6
Quach, Sara
6
Yan, Ruiliang
6
Khan, Imran
5
Louis, Didier
5
Mortimer, Gary
5
Pantano, Eleonora
5
Park, Eunil
5
Poncin, Ingrid
5
Abdelmoety, Ziad Hassan
4
Akram, Umair
4
Bala, Pradip Kumar
4
Benkenstein, Martin
4
Cambra-Fierro, Jesús
4
Chakraborty, Shibashish
4
Hollebeek, Linda D.
4
Jebarajakirthy, Charles
4
Laroche, Michel
4
Paul, Justin
4
Pei, Zhi
4
Rese, Alexandra
4
Rosengren, Sara
4
Shehawy, Yasser Moustafa
4
Souiden, Nizar
4
Ainsworth, Jeremy
3
Alharthi, Majed
3
Alnawas, Ibrahim
3
Anselmsson, Johan
3
Ashill, Nicholas J.
3
Bambauer-Sachse, Silke
3
Belanche, Daniel
3
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Journal of retailing and consumer services
International journal of hospitality management
1,401
Journal of business research : JBR
1,058
Tourism management : research, policies, practice
996
International journal of contemporary hospitality management
624
SpringerLink / Bücher
555
Tourism economics : the business and finance of tourism and recreation
522
Tourism management perspectives : TMP
522
IZA Discussion Papers
511
Discussion paper series / IZA
500
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
470
Journal of travel and tourism marketing
441
Journal of hospitality marketing & management
394
The service industries journal
374
NBER working paper series
319
Tourism analysis : an interdisciplinary tourism & hospitality journal
307
Cogent business & management
304
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
296
Springer eBook Collection
279
Electronic commerce research
274
Management science : journal of the Institute for Operations Research and the Management Sciences
269
Journal of vocational behavior
267
Working paper / National Bureau of Economic Research, Inc.
266
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
264
International journal of internet marketing and advertising : IJIMA
264
The journal of services marketing
259
Industrial marketing management : the international journal for industrial and high-tech firms
250
NBER Working Paper
240
The international journal of human resource management
231
Journal of internet commerce
220
Psychology & marketing
220
Technological forecasting & social change : an international journal
220
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
215
Information systems research : ISR
211
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
206
European journal of operational research : EJOR
204
International journal of electronic marketing and retailing : IJEMR
201
IZA Discussion Paper
199
International journal of business information systems : IJBIS
197
Tourism planning & development
196
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ECONIS (ZBW)
941
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1
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941
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1
Service quality in airport hotel chains through the lens of online reviewers
Moro, Sérgio
;
Lopes, Rui J.
;
Esmerado, Joaquim
; …
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012390003
Saved in:
2
Is there any value in the online reviews of remedial satisfied customers? : an empirical study in the hospitality industry
Bai, Yanzhuang
;
Li, Tingwu
;
Zheng, Chundong
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209529
Saved in:
3
Customer engagement and online reviews
Thakur, Rakhi
- In:
Journal of retailing and consumer services
41
(
2018
),
pp. 48-59
Persistent link: https://www.econbiz.de/10011808477
Saved in:
4
How convenient is it? : delivering online shopping convenience to enhance customer satisfaction and encourage e-WOM
Duarte, Paulo
;
Silva, Susana C.
;
Ferreira, Margarida …
- In:
Journal of retailing and consumer services
44
(
2018
),
pp. 161-169
Persistent link: https://www.econbiz.de/10011904358
Saved in:
5
Delight the experts, but never dissatisfy your customers! : a multi-category study on the effects of online review source on intention to buy a new product
Plotkina, Daria
;
Munzel, Andreas
- In:
Journal of retailing and consumer services
29
(
2016
),
pp. 1-11
Persistent link: https://www.econbiz.de/10011442338
Saved in:
6
How managerial responses to online reviews affect customer satisfaction : an empirical study based on additional reviews
Zhao, Yan
;
Wen, Lingling
;
Feng, Xiangnan
;
Li, Ran
;
Lin, …
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012305219
Saved in:
7
Consequences of consumer regret with online shopping
Barta, Sergio
;
Gurrea Sarasa, Raquel
;
Flavián Blanco, …
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014303172
Saved in:
8
Comparing email and SNS users : investigating e-servicescape, customer reviews, trust, loyalty and E-WOM
Tran, Gina A.
;
Strutton, David
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012171958
Saved in:
9
Web functionality, web content, information security, and online tourism service continuance
Ziqi Liao
;
Shi, Xinping
- In:
Journal of retailing and consumer services
39
(
2017
),
pp. 258-263
Persistent link: https://www.econbiz.de/10011747859
Saved in:
10
Dimensions and outcomes of experience quality in tourism : the case of Port wine cellars
Fernandes, Teresa
;
Cruz, Mariana
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 371-379
Persistent link: https://www.econbiz.de/10011529013
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