//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of retailing and consumer services"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Die Bedeutung von Kundenerwart...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer satisfaction
419
Kundenzufriedenheit
419
Consumer behaviour
322
Konsumentenverhalten
322
Beziehungsmarketing
259
Relationship marketing
259
Dienstleistungsqualität
214
Service quality
214
Einzelhandel
83
Retail trade
83
Online retailing
80
Online-Handel
80
Satisfaction
61
Customer service
47
Kundenservice
47
E-commerce
46
Electronic Commerce
46
Viral marketing
39
Virales Marketing
39
Brand management
38
Markenführung
38
Beschwerdemanagement
33
Complaint management
33
Customer loyalty
33
Confidence
31
Vertrauen
31
Brand image
29
Markenimage
29
Social Web
28
Social web
28
Customer experience
27
Internet marketing
27
Loyalty
27
Online-Marketing
27
Customer retention
25
Mobile communications
24
Mobilkommunikation
24
Emotion
23
Customer integration
21
Kundenbindung
21
more ...
less ...
Online availability
All
Undetermined
325
Free
3
Type of publication
All
Article
423
Type of publication (narrower categories)
All
Article in journal
423
Aufsatz in Zeitschrift
423
Case study
1
Fallstudie
1
Language
All
English
423
Author
All
Söderlund, Magnus
12
Prentice, Catherine
9
Park, Jungkun
7
Lombart, Cindy
6
Louis, Didier
5
Park, Eunil
5
Cambra-Fierro, Jesús
4
Khan, Imran
4
Mortimer, Gary
4
Poncin, Ingrid
4
Quach, Sara
4
Bilgihan, Anil
3
Borges, Adilson
3
Chakraborty, Shibashish
3
Fazal-e-Hasan, Syed
3
Friman, Margareta
3
Hollebeek, Linda D.
3
Hong, EunPyo
3
Islam, Jamid Ul
3
Karande, Kiran
3
Molinillo, Sebastian
3
Nilashi, Mehrbakhsh
3
Paul, Justin
3
Prybutok, Victor R.
3
Rokonuzzaman, Md
3
Samad, Sarminah
3
Seger-Guttmann, Tali
3
Abumalloh, Rabab Ali
2
Agag, Gomaa
2
Aguilar-Illescas, Rocío
2
Alnawas, Ibrahim
2
Anaya-Sánchez, Rafael
2
Andersson, Pernille K.
2
Arndt, Aaron D.
2
Asante, Daniel
2
Asante, Eric Adom
2
Ashill, Nicholas J.
2
Audrain-Pontevia, Anne-Françoise
2
Baier, Daniel
2
Bala, Pradip Kumar
2
more ...
less ...
Published in...
All
Journal of retailing and consumer services
MPRA Paper
1,284
ECB Working Paper
811
Economics Papers from University Paris Dauphine
705
IMF Working Paper
562
Working Paper
431
NBER Working Papers
379
CEPR Discussion Papers
357
International journal of hospitality management
356
CESifo Working Paper
350
Working paper series / European Central Bank
321
Journal of business research : JBR
311
Journal of Banking & Finance
271
BANCARIA
270
Discussion paper
244
Ovidius University Annals, Economic Sciences Series
242
CESifo working papers
240
Bundesbank Discussion Paper
227
FEDS Working Paper
218
Staff Report
206
Annals of Faculty of Economics
202
CESifo Working Paper Series
201
ERIM Report Series Research in Management
191
Staff reports / Federal Reserve Bank of New York
191
The journal of services marketing
191
BIS Working Paper
181
Bank of England Working Paper
175
The service industries journal
174
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
168
Journal of travel and tourism marketing
166
Cogent business & management
165
Deutsche Bundesbank Discussion Paper
161
FRB of New York Staff Report
161
BOFIT Discussion Papers
156
Journal of hospitality marketing & management
154
Discussion Paper / Tilburg University, Center for Economic Research
146
SpringerLink / Bücher
146
Bank of Italy Occasional Paper
145
International journal of contemporary hospitality management
141
more ...
less ...
Source
All
ECONIS (ZBW)
423
Showing
1
-
10
of
423
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Exploring the link between customer experience-loyalty-consumer spend
Srivasta, Mala
;
Kaul, Dimple
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 277-286
Persistent link: https://www.econbiz.de/10011528711
Saved in:
2
Modelling and Investigating the relationship of after sales service quality with customer satisfaction, retention and loyalty : a case study of home appliances business
Lunardo, Renaud
;
Bressolles, Gregory
;
Durrieu, François
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 67-83
Persistent link: https://www.econbiz.de/10011473147
Saved in:
3
Consumers' relationships with brands and brand communities - the multifaceted roles of identification and satisfaction
Popp, Bastian
;
Woratschek, Herbert
- In:
Journal of retailing and consumer services
35
(
2017
),
pp. 46-56
Persistent link: https://www.econbiz.de/10011645105
Saved in:
4
The influence of national culture and industry structure on grocery retail customer loyalty
Kanakaratne, Maheshan de Silva
;
Bray, Jeffery
;
Robson, Julie
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012238327
Saved in:
5
Comparing email and SNS users : investigating e-servicescape, customer reviews, trust, loyalty and E-WOM
Tran, Gina A.
;
Strutton, David
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012171958
Saved in:
6
An asymmetrical approach to understanding configurations of customer loyalty in the airline industry
Prentice, Catherine
;
Loureiro, Sandra Maria Correia
- In:
Journal of retailing and consumer services
38
(
2017
),
pp. 96-107
Persistent link: https://www.econbiz.de/10011743169
Saved in:
7
Customer value and customer loyalty : is competition a missing link?
Chen, Shu-Ching
- In:
Journal of retailing and consumer services
22
(
2015
),
pp. 107-116
Persistent link: https://www.econbiz.de/10010468491
Saved in:
8
From sustainability to customer loyalty : a case of full service hotels' guests
Chen, Rachel J. C.
- In:
Journal of retailing and consumer services
22
(
2015
),
pp. 261-265
Persistent link: https://www.econbiz.de/10010469035
Saved in:
9
Influence of customer application experience and value in use on loyalty toward retailers
Japutra, Arnold
;
Utami, Ami Fitri
;
Molinillo, Sebastian
; …
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012434226
Saved in:
10
Recipes for achieving customer loyalty : a qualitative comparative analysis of the dimensions of customer experience
Pekovic, Sanja
;
Rolland, Sylvie
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012389994
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->