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Customer satisfaction's key factors in Spanish grocery stores : evidence from hypermarkets and supermarkets
Martínez-Ruiz, María Pilar; Jiménez-Zarco, Ana Isabel; … - In: Journal of retailing and consumer services 17 (2010) 4, pp. 278-285
Persistent link: https://www.econbiz.de/10003989688
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Does Gibrat's law hold for retailing? : evidence from Sweden
Daunfeldt, Sven-Olov; Elert, Niklas; Lang, Åsa - In: Journal of retailing and consumer services 19 (2012) 5, pp. 464-469
Persistent link: https://www.econbiz.de/10009613748
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Liar, liar, my size is higher : how retailer context influences labeled size believability and consumer responses to vanity sizing
Ketron, Seth; Spears, Nancy - In: Journal of retailing and consumer services 34 (2017), pp. 185-192
Persistent link: https://www.econbiz.de/10011629050
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Sounds like a heuristic! : investigating the effect of sound-symbolic correspondences between store names and sizes on consumer willingness-to-pay
Ketron, Seth; Spears, Nancy - In: Journal of retailing and consumer services 51 (2019), pp. 285-292
Persistent link: https://www.econbiz.de/10012115138
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She loves the way you lie : size-related self-concept and gender in vanity sizing
Ketron, Seth; Williams, Miranda - In: Journal of retailing and consumer services 41 (2018), pp. 248-255
Persistent link: https://www.econbiz.de/10011808595
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Competitiveness vis-à-vis service quality as drivers of customer loyalty mediated by perceptions of regulation and stability in steady and volatile markets
Baumann, Chris; Hoadley, Susan; Hamin, Hamin; Nugraha, … - In: Journal of retailing and consumer services 36 (2017), pp. 62-74
Persistent link: https://www.econbiz.de/10011697886
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Beyond the shadow of a doubt : the effect of consumer knowledge on restaurant evaluation
Naderi, Iman; Paswan, Audhesh K.; Guzman, Francisco - In: Journal of retailing and consumer services 45 (2018), pp. 221-229
Persistent link: https://www.econbiz.de/10011930005
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A field study of customers' switching behavior for bank services
Manrai, Lalita A.; Manrai, Ajay K. - In: Journal of retailing and consumer services 14 (2007) 3, pp. 208-215
Persistent link: https://www.econbiz.de/10003458652
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Providing a critical service today for tomorrow's consumers : a relational model of customer evaluations and responses in the child care industry
Kim, Young K.; Smith, Amy K. - In: Journal of retailing and consumer services 14 (2007) 3, pp. 232-245
Persistent link: https://www.econbiz.de/10003458658
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Developing e-service quality scales : a literature review
Ladhari, Riadh - In: Journal of retailing and consumer services 17 (2010) 6, pp. 464-477
Persistent link: https://www.econbiz.de/10008696008