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~isPartOf:"Journal of retailing and consumer services"
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Service quality
332
Dienstleistungsqualität
331
Consumer behaviour
233
Konsumentenverhalten
233
Customer satisfaction
215
Kundenzufriedenheit
215
Beziehungsmarketing
180
Relationship marketing
180
Einzelhandel
72
Retail trade
72
Customer service
58
Kundenservice
58
Online retailing
39
Online-Handel
39
Beschwerdemanagement
37
Complaint management
37
Satisfaction
27
Dienstleistungssektor
26
Service industry
26
E-commerce
25
Electronic Commerce
25
Emotion
25
Viral marketing
25
Virales Marketing
25
Customer loyalty
23
Customer integration
20
Kundenintegration
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Customer experience
19
Ladengestaltung
19
Store design
19
Confidence
17
Quality management
17
Qualitätsmanagement
17
Service failure
17
Vertrauen
17
Brand management
16
Markenführung
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Brand image
15
Markenimage
15
Mobile communications
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Prentice, Catherine
11
Söderlund, Magnus
8
Park, Jungkun
5
Quach, Sara
5
Gong, Taeshik
4
Paul, Justin
4
Prybutok, Victor R.
4
Rokonuzzaman, Md
4
Harun, Ahasan
3
Hollebeek, Linda D.
3
Jebarajakirthy, Charles
3
Karande, Kiran
3
Ketron, Seth
3
Ladhari, Riadh
3
Mortimer, Gary
3
Park, Eunil
3
Al Khateeb, Amr
2
Alnawas, Ibrahim
2
Antwi, Collins Opoku
2
Asante, Daniel
2
Asante, Eric Adom
2
Ashill, Nicholas J.
2
Babin, Barry J.
2
Bilgihan, Anil
2
Boadi, Evans Asante
2
Boakye, Kwabena G.
2
Borges, Adilson
2
Brengman, Malaika
2
Cambra-Fierro, Jesús
2
Chen, Mu-Chen
2
Cioppi, Marco
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Cuny, Caroline
2
Davari, Arezoo
2
Dorai, Sriram
2
Dwivedi, Yogesh Kumar
2
El Hedhli, Kamel
2
El-Adly, Mohammed Ismail
2
El-Manstrly, Dahlia
2
Ellis-Chadwick, Fiona
2
Fazal-e-Hasan, Syed
2
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Journal of retailing and consumer services
International journal of hospitality management
447
Auditing : a journal of practice & theory
445
The service industries journal
303
Journal of business research : JBR
290
NBER working paper series
286
Working paper / National Bureau of Economic Research, Inc.
282
Managerial auditing journal
269
NBER Working Paper
251
The accounting review : a publication of the American Accounting Association
233
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
229
International journal of auditing : IJA
219
The journal of services marketing
210
Accounting horizons : a quarterly publication of the American Accounting Association
203
Discussion paper series / IZA
183
Cogent business & management
180
MPRA Paper
168
International journal of contemporary hospitality management
163
Small business economics : an entrepreneurship journal
147
WPg : Kompetenz schafft Vertrauen
146
Services marketing quarterly
143
Journal of air transport management
140
Journal of hospitality marketing & management
138
Journal of accounting and public policy
134
The TQM journal : the international review of organizational improvement
132
Journal of Services Marketing
130
Tourism management : research, policies, practice
125
Journal of travel and tourism marketing
122
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
120
International journal of quality and service sciences
120
Economics Papers from University Paris Dauphine
119
International journal of quality & reliability management
117
International journal of productivity and quality management : IJPQM
115
Service business
111
Discussion paper / Centre for Economic Policy Research
110
IZA Discussion Papers
109
Health care management review : HCM review
106
International journal of services and operations management
104
Ovidius University Annals, Economic Sciences Series
104
Journal of business ethics : JOBE
103
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ECONIS (ZBW)
336
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1
Customer satisfaction's key factors in Spanish grocery stores : evidence from hypermarkets and supermarkets
Martínez-Ruiz, María Pilar
;
Jiménez-Zarco, Ana Isabel
; …
- In:
Journal of retailing and consumer services
17
(
2010
)
4
,
pp. 278-285
Persistent link: https://www.econbiz.de/10003989688
Saved in:
2
Does Gibrat's law hold for retailing? : evidence from Sweden
Daunfeldt, Sven-Olov
;
Elert, Niklas
;
Lang, Åsa
- In:
Journal of retailing and consumer services
19
(
2012
)
5
,
pp. 464-469
Persistent link: https://www.econbiz.de/10009613748
Saved in:
3
Liar, liar, my size is higher : how retailer context influences labeled size believability and consumer responses to vanity sizing
Ketron, Seth
;
Spears, Nancy
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 185-192
Persistent link: https://www.econbiz.de/10011629050
Saved in:
4
Sounds like a heuristic! : investigating the effect of sound-symbolic correspondences between store names and sizes on consumer willingness-to-pay
Ketron, Seth
;
Spears, Nancy
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 285-292
Persistent link: https://www.econbiz.de/10012115138
Saved in:
5
She loves the way you lie : size-related self-concept and gender in vanity sizing
Ketron, Seth
;
Williams, Miranda
- In:
Journal of retailing and consumer services
41
(
2018
),
pp. 248-255
Persistent link: https://www.econbiz.de/10011808595
Saved in:
6
Competitiveness vis-à-vis service quality as drivers of customer loyalty mediated by perceptions of regulation and stability in steady and volatile markets
Baumann, Chris
;
Hoadley, Susan
;
Hamin, Hamin
;
Nugraha, …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 62-74
Persistent link: https://www.econbiz.de/10011697886
Saved in:
7
Beyond the shadow of a doubt : the effect of consumer knowledge on restaurant evaluation
Naderi, Iman
;
Paswan, Audhesh K.
;
Guzman, Francisco
- In:
Journal of retailing and consumer services
45
(
2018
),
pp. 221-229
Persistent link: https://www.econbiz.de/10011930005
Saved in:
8
A field study of customers' switching behavior for bank services
Manrai, Lalita A.
;
Manrai, Ajay K.
- In:
Journal of retailing and consumer services
14
(
2007
)
3
,
pp. 208-215
Persistent link: https://www.econbiz.de/10003458652
Saved in:
9
Providing a critical service today for tomorrow's consumers : a relational model of customer evaluations and responses in the child care industry
Kim, Young K.
;
Smith, Amy K.
- In:
Journal of retailing and consumer services
14
(
2007
)
3
,
pp. 232-245
Persistent link: https://www.econbiz.de/10003458658
Saved in:
10
Developing e-service quality scales : a literature review
Ladhari, Riadh
- In:
Journal of retailing and consumer services
17
(
2010
)
6
,
pp. 464-477
Persistent link: https://www.econbiz.de/10008696008
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