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The impact of age in the generation of satisfaction and WOM in mobile shopping
San-Martín, Sonia; Prodanova, Jana; Jiménez, Nadia - In: Journal of retailing and consumer services 23 (2015), pp. 1-8
Persistent link: https://www.econbiz.de/10010503940
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The impact of hotel attributes, well-being perception, and attitudes on brand loyalty : examining the moderating role of COVID-19 pandemic
Kim, Jinkyung Jenny; Han, Heesup; Ariza-Montes, Antonio - In: Journal of retailing and consumer services 62 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012648895
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"From technology adoption to consumption" : effect of pre-adoption expectations from fitness applications on usage satisfaction, continual usage, and health satisfaction
Yousaf, Anish; Mishra, Abhishek; Gupta, Anil - In: Journal of retailing and consumer services 62 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012648959
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The effect of frontline employees' personal self-disclosure on consumers' encounter experience
Andersson, Pernille K.; Gustafsson, Anders; Kristensson, Per - In: Journal of retailing and consumer services 30 (2016), pp. 40-49
Persistent link: https://www.econbiz.de/10011473141
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Care management to improve retail customers' and employees' satisfaction
Raggiotto, Francesco; Campagno, Cristiana; Scarpi, Daniele - In: Journal of retailing and consumer services 72 (2023), pp. 1-9
Persistent link: https://www.econbiz.de/10014253533
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Adoption, satisfaction, trust, and commitment of over-the-top platforms : an integrated approach
Soren, Anup Anurag; Chakraborty, Shibashish - In: Journal of retailing and consumer services 76 (2024), pp. 1-16
Persistent link: https://www.econbiz.de/10014460800
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In search of status : unpacking the relationship of status with individualism-collectivism, counterconformity motivations and life satisfaction
Nabi, Nazia; Siahtiri, Vida; O'Cass, Aron - In: Journal of retailing and consumer services 51 (2019), pp. 378-386
Persistent link: https://www.econbiz.de/10012115157
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The happy versus unhappy service worker in the service encounter : assessing the impact on customer satisfaction
Söderlund, Magnus; Rosengren, Sara - In: Journal of retailing and consumer services 17 (2010) 2, pp. 161-169
Persistent link: https://www.econbiz.de/10003956387
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Examining store manager effects in consumer and staff satisfaction: evidence from Thailand
Kantabutta, Sooksan - In: Journal of retailing and consumer services 18 (2011) 1, pp. 46-57
Persistent link: https://www.econbiz.de/10008840220
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Effects of Chinese consumers' relationship benefits and satisfaction on attitudes toward foreign fashion brands : the moderating role of country of salesperson
Choi, Yu Hua; Choo, Ho Jung - In: Journal of retailing and consumer services 28 (2016), pp. 99-106
Persistent link: https://www.econbiz.de/10011434102