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Effect of social support on customer satisfaction and citizenship behavior in online brand communities : the moderating role of support source
Zhu, Dong Hong; Sun, Hui; Chang, Ya Ping - In: Journal of retailing and consumer services 31 (2016), pp. 287-293
Persistent link: https://www.econbiz.de/10011528724
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Understanding the influence of submission devices on online consumer reviews : a comparison between smartphones and PCs
Zhu, Dong Hong; Deng, Zhong Zhun; Chang, Ya Ping - In: Journal of retailing and consumer services 54 (2020), pp. 1-7
Persistent link: https://www.econbiz.de/10012238339
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Seamless experience in the context of omnichannel shopping : scale development and empirical validation
Chang, Ya Ping; Li, Jingwen - In: Journal of retailing and consumer services 64 (2022), pp. 1-20
Persistent link: https://www.econbiz.de/10013209581
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Beauty in the eyes of its beholders : effects of design novelty on consumer preference
Liu, Fu; Zhu, Zhenzhong; Chen, Haipeng; Li, Xingbo - In: Journal of retailing and consumer services 53 (2020), pp. 1-12
Persistent link: https://www.econbiz.de/10012171820
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The rhythm of shopping : how background music placement in live streaming commerce affects consumer purchase intention
Zhang, Shengliang; Guo, Dinghao; Li, Xiaodong - In: Journal of retailing and consumer services 75 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014372545
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Measuring ease of use of mobile applications in e-commerce retailing from the perspective of consumer online shopping behaviour patterns
Li, Xiong; Zhao, Xiaodong; Xu, Wangtu; Pu, Wei - In: Journal of retailing and consumer services 55 (2020), pp. 1-12
Persistent link: https://www.econbiz.de/10012268992
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How attachment affects user stickiness on live streaming platforms : a socio-technical approach perspective
Li, You; Li, Xiaolin; Cai, Jiali - In: Journal of retailing and consumer services 60 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10012502712
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What fuzzy requests bring to frontline employees : an absorptive capacity theory perspective
Li, Xiaodong; Liu, Zibing; Ren, Ai; Gong, Bengang - In: Journal of retailing and consumer services 67 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013364458
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How consumers' perceptions differ towards the design features of mobile live streaming shopping platform : a mixed-method investigation of respondents from Taobao Live
Xiao, Quan; Wan, Shanshan; Zhang, Xing; Siponen, Mikko; … - In: Journal of retailing and consumer services 69 (2022), pp. 1-15
Persistent link: https://www.econbiz.de/10013401741
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The importance of online customer reviews characteristics on remanufactured product sales : evidence from the mobile phone market on Amazon.com
Zhai, Mengfan; Wang, Xinyue; Zhao, Xijie - In: Journal of retailing and consumer services 77 (2024), pp. 1-11
Persistent link: https://www.econbiz.de/10014462288