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Customer activity in service
Mickelsson, Karl-Jacob - In: Journal of service management 24 (2013) 5, pp. 534-552
Persistent link: https://www.econbiz.de/10010196052
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The impact of customer value types on customer outcomes for different retail formats
Willems, Kim; Leroi-Werelds, Sara; Swinnen, Gilbert - In: Journal of service management 27 (2016) 4, pp. 591-618
Persistent link: https://www.econbiz.de/10011563715
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Customer experience from a self-service system perspective
Åkesson, Maria; Edvardsson, Bo; Tronvoll, Bård - In: Journal of service management 25 (2014) 5, pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
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The impact of service bundles on the mechanism through which functional value and price value affect WOM intent
Ranaweera, Chatura; Karjaluoto, Heikki - In: Journal of service management 28 (2017) 4, pp. 707-723
Persistent link: https://www.econbiz.de/10011731222
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Customer-to-customer interactions in the sport fan context : typology, framework (C2CIF) and directions for future research
Uhrich, Sebastian; Grohs, Reinhard; Koenigstorfer, Joerg - In: Journal of service management 35 (2024) 1, pp. 53-70
Persistent link: https://www.econbiz.de/10014456578
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Better together : involving consumers in the ideation, creation and dissemination of transformative value
Bilstein, Nicola; Verlegh, Peeter; Klostermann, Jan; … - In: Journal of service management 33 (2022) 4/5, pp. 520-530
Persistent link: https://www.econbiz.de/10013325696
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Other-customer failure : effects of perceived employee effort and compensation on complainer and non-complainer service evaluations
Huang, Wen Hsien - In: Journal of service management 21 (2010) 2, pp. 191-211
Persistent link: https://www.econbiz.de/10003987098
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Customer sociability and the total service experience : antecedents of positive word-of-mouth intentions
Ferguson, Ronald J.; Paulin, Michèle; Bergeron, Jasmin - In: Journal of service management 21 (2010) 1, pp. 25-44
Persistent link: https://www.econbiz.de/10003964295
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Co-creating the collective service experience
Carù, Antonella; Cova, Bernard - In: Journal of service management 26 (2015) 2, pp. 276-294
Persistent link: https://www.econbiz.de/10011401341
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Trust development in e-services : a cohort analysis of Millennials and Baby Boomers
Obal, Michael; Kunz, Werner - In: Journal of service management 24 (2013) 1, pp. 45-63
Persistent link: https://www.econbiz.de/10009728599