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~isPartOf:"Journal of service management"
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Consumer behaviour
6
Konsumentenverhalten
6
Beziehungsmarketing
4
Relationship marketing
4
Customer satisfaction
3
Kundenzufriedenheit
3
Financial services
2
Finanzdienstleistung
2
Satisfaction
2
Share of wallet
2
AI customer
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Augmentation
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Autonomous agents
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Cognition
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Communication
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Consumer behavior
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Double jeopardy
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Emotion
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Feeling economy
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Keiningham, Timothy
6
Aksoy, Lerzan
5
Cooil, Bruce
3
Rust, Roland T.
3
Blazevic, Vera
2
Buoye, Alexander
2
Garnefeld, Ina
2
Hammedi, Wafa
2
Lariviere, Bart
2
Larivière, Bart
2
Malthouse, Edward C.
2
Allsopp, Jason
1
Andreassen, Tor W.
1
Carl, Walter
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Donthu, Naveen
1
Huang, Ming-Hui
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1
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Journal of service management
Journal of marketing
16
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
14
Journal of the Academy of Marketing Science
13
Marketing Science
10
Journal of marketing research : JMR
9
Journal of service research : JSR
9
Marketing management : a quarterly business management publication of the American Marketing Association
9
Journal of Service Management
8
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
8
Journal of business research : JBR
6
MSI reports : working paper series
6
International journal of service industry management : IJSIM
5
Journal of service research
5
MIT sloan management review
5
Journal of retailing
4
Managing service quality : MSQ ; an international journal
4
European Journal of Operational Research
3
Journal of Business Research
3
Journal of advertising : official publication of the American Academy of Advertising
3
Journal of advertising research
3
Report / Marketing Science Institute
3
California management review : CMR
2
Handbook of research on customer equity in marketing
2
Harvard business review : HBR
2
Interfaces : the INFORMS journal on the practice of operations research
2
International journal of electronic commerce : IJEC
2
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
2
Operations research, Management science : OR MS ; the international literature digest
2
Profit maximization through customer relationship marketing : measurement, prediction and implementation
2
Robert H. Smith School Research Paper
2
The journal of services marketing
2
AMS review : official publication of the Academy of Marketing Science
1
California management review
1
Current insights and future trends : [extended versions of papers presented at the 10th ICORIA (International Conference on Research in Advertising), held in Berlin, Germany, in June 2011]
1
Customer engagement marketing
1
E-Service : new directions in theory and practice
1
EcoMod2012
1
Edward Elgar E-Book Archive
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ECONIS (ZBW)
6
OLC EcoSci
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1
Beyond traditional word-of-mouth : an expanded model of customer-driven influence
Blazevic, Vera
;
Hammedi, Wafa
;
Garnefeld, Ina
;
Rust, …
- In:
Journal of service management
24
(
2013
)
3
,
pp. 294-313
Persistent link: https://www.econbiz.de/10009765055
Saved in:
2
Does satisfaction matter more if a multichannel customer is also a multicompany customer?
Larivière, Bart
;
Aksoy, Lerzan
;
Cooil, Bruce
; …
- In:
Journal of service management
22
(
2011
)
1
,
pp. 39-66
Persistent link: https://www.econbiz.de/10009010795
Saved in:
3
The cumulative effect of satisfaction with discrete transactions on share of wallet
Keiningham, Timothy
;
Aksoy, Lerzan
;
Malthouse, Edward C.
; …
- In:
Journal of service management
25
(
2014
)
3
,
pp. 310-333
Persistent link: https://www.econbiz.de/10010384976
Saved in:
4
A longitudinal examination of customer commitment and loyalty
Lariviere, Bart
;
Keiningham, Timothy
;
Cooil, Bruce
; …
- In:
Journal of service management
25
(
2014
)
1
,
pp. 75-100
Persistent link: https://www.econbiz.de/10010260104
Saved in:
5
Is share of wallet exclusively about making customers happy or having more customers? : exploring the relationship between satisfaction and double jeopardy
Buoye, Alexander
;
Loureiro, Yuliya Komarova
;
Kabadayi, …
- In:
Journal of service management
27
(
2016
)
4
,
pp. 434-459
Persistent link: https://www.econbiz.de/10011563591
Saved in:
6
Does satisfaction matter more if a multichannel customer is also a multicompany customer?
Larivière, Bart
;
Aksoy, Lerzan
;
Cooil, Bruce
; …
- In:
Journal of service management
22
(
2011
)
1
,
pp. 39-67
Persistent link: https://www.econbiz.de/10008850872
Saved in:
7
AI as customer
Huang, Ming-Hui
;
Rust, Roland T.
- In:
Journal of service management
33
(
2022
)
2
,
pp. 210-220
Persistent link: https://www.econbiz.de/10012880724
Saved in:
8
Beyond traditional word-of-mouth: An expanded model of customer-driven influence
Blazevic, Vera
;
Hammedi, Wafa
;
Garnefeld, Ina
;
Rust, …
- In:
Journal of service management
24
(
2013
)
3
,
pp. 294-313
Persistent link: https://www.econbiz.de/10010132554
Saved in:
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