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~isPartOf:"Journal of service management"
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Crafting customer value : the...
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Beziehungsmarketing
111
Relationship marketing
111
Consumer behaviour
59
Konsumentenverhalten
59
Customer satisfaction
42
Kundenzufriedenheit
42
Dienstleistungsqualität
39
Service quality
39
Customer integration
29
Kundenintegration
29
Social Web
17
Social web
17
Betriebliche Wertschöpfung
16
Customer value
16
Kundenwert
16
Services
16
Value creation
16
Customer experience
15
Dienstleistung
15
Dienstleistungssektor
14
Service industry
14
Brand management
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Markenführung
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Brand
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Value co-creation
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Brand image
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Dienstleistungsmarketing
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Markenartikel
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Services marketing
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Emotion
7
Innovation
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Internet marketing
7
Online-Marketing
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Jaakkola, Elina
5
Aksoy, Lerzan
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Edvardsson, Bo
4
Malthouse, Edward C.
4
McColl-Kennedy, Janet R.
4
Fisk, Raymond P.
3
Hammerschmidt, Maik
3
Hillebrand, Bas
3
Keiningham, Timothy
3
Nijssen, E. J.
3
Patrício, Lia
3
Ponsignon, Frederic
3
Weiger, Welf Hermann
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Bilstein, Nicola
2
Birgelen, Marcel van
2
Bloemer, Johanna M.
2
Buoye, Alexander
2
Giertz, Johann N.
2
Gustafsson, Anders
2
Halinen, Aino
2
Hammedi, Wafa
2
Heinonen, Kristina
2
Helkkula, Anu
2
Hollebeek, Linda D.
2
Joosten, Herm
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Kandampully, Jay
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Kunz, Werner
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Lariviere, Bart
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Leroi-Werelds, Sara
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Loureiro, Yuliya Komarova
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Meyer, Anton
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Mickelsson, Karl-Jacob
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Riel, Allard C. R. van
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Tronvoll, Bård
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Tsiotsou, Rodoula H.
2
Witell, Lars
2
Aarikka-Stenroos, Leena
1
Ahuvia, Aaron
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Akpinar, Ezgi
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Journal of service management
SpringerLink / Bücher
1,491
Journal of business research : JBR
684
Journal of retailing and consumer services
604
Industrial marketing management : the international journal for industrial and high-tech firms
462
Gabler Edition Wissenschaft
349
Springer eBook Collection / Business and Economics
332
Springer eBook Collection
327
International journal of hospitality management
313
Research
245
The journal of services marketing
228
The journal of business & industrial marketing
224
Europäische Hochschulschriften / 5
218
The service industries journal
203
Lehrbuch
186
Journal of the Academy of Marketing Science
178
Journal of strategic marketing
175
International journal of electronic customer relationship management : IJECRM
148
Journal of marketing
136
International journal of contemporary hospitality management
127
Journal of travel and tourism marketing
123
Journal of service research : JSR
121
Tourism management : research, policies, practice
120
Journal of hospitality marketing & management
119
The journal of product & brand management
113
The journal of brand management : an international journal
111
Asia Pacific journal of marketing and logistics
109
Journal of retailing
109
Marketing intelligence & planning
108
Cogent business & management
105
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
105
Psychology & marketing
105
essentials
101
European journal of marketing : EJM
100
Gabler Research
100
Schriftenreihe Merkur : Schriften zum innovativen Marketing-Management
98
Hamburger Schriften zur Marketingforschung
97
Journal of marketing management : MM
94
Services marketing quarterly
94
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
90
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ECONIS (ZBW)
115
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1
A customer-dominant logic of service
Heinonen, Kristina
;
Strandvik, Tore
;
Mickelsson, Karl-Jacob
- In:
Journal of service management
21
(
2010
)
4
,
pp. 531-548
Persistent link: https://www.econbiz.de/10008656284
Saved in:
2
Social layers of customer-to-customer value co-creation
Rihova, Ivana
;
Buhalis, Dimitrios
;
Moital, Miguel
; …
- In:
Journal of service management
24
(
2013
)
5
,
pp. 553-566
Persistent link: https://www.econbiz.de/10010196051
Saved in:
3
Customer activity in service
Mickelsson, Karl-Jacob
- In:
Journal of service management
24
(
2013
)
5
,
pp. 534-552
Persistent link: https://www.econbiz.de/10010196052
Saved in:
4
The impact of customer value types on customer outcomes for different retail formats
Willems, Kim
;
Leroi-Werelds, Sara
;
Swinnen, Gilbert
- In:
Journal of service management
27
(
2016
)
4
,
pp. 591-618
Persistent link: https://www.econbiz.de/10011563715
Saved in:
5
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
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6
The role of staff engagement in facilitating staff-led value co-creation
Merrilees, Bill
;
Miller, Dale
;
Yakimova, Raisa
- In:
Journal of service management
28
(
2017
)
2
,
pp. 250-264
Persistent link: https://www.econbiz.de/10011704036
Saved in:
7
The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.
;
Snyder, Hannah
;
Elg, Mattias
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
Saved in:
8
Does communicating the customer's resource integrating role improve or diminish value proposition effectiveness?
Leroi-Werelds, Sara
;
Streukens, Sandra
;
Van …
- In:
Journal of service management
28
(
2017
)
4
,
pp. 618-639
Persistent link: https://www.econbiz.de/10011731212
Saved in:
9
The impact of service bundles on the mechanism through which functional value and price value affect WOM intent
Ranaweera, Chatura
;
Karjaluoto, Heikki
- In:
Journal of service management
28
(
2017
)
4
,
pp. 707-723
Persistent link: https://www.econbiz.de/10011731222
Saved in:
10
A multidimensional service-value scale based on Holbrook's typology of customer value : bridging the gap between the concept and its measurement
Gallarza, Martina G.
;
Arteaga, Francisco
;
Del Chiappa, …
- In:
Journal of service management
28
(
2017
)
4
,
pp. 724-762
Persistent link: https://www.econbiz.de/10011731230
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