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~isPartOf:"Journal of service management"
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Beziehungsmarketing
111
Relationship marketing
111
Consumer behaviour
59
Konsumentenverhalten
59
Customer satisfaction
42
Kundenzufriedenheit
42
Dienstleistungsqualität
39
Service quality
39
Customer integration
29
Kundenintegration
29
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17
Social web
17
Betriebliche Wertschöpfung
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16
Kundenwert
16
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16
Value creation
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Dienstleistungssektor
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Brand
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Jaakkola, Elina
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Edvardsson, Bo
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Malthouse, Edward C.
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Hammerschmidt, Maik
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Hillebrand, Bas
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Nijssen, E. J.
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Patrício, Lia
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Birgelen, Marcel van
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Giertz, Johann N.
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Gustafsson, Anders
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Halinen, Aino
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Hammedi, Wafa
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Heinonen, Kristina
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Helkkula, Anu
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Hollebeek, Linda D.
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Joosten, Herm
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Kandampully, Jay
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Lariviere, Bart
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Leroi-Werelds, Sara
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Loureiro, Yuliya Komarova
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Journal of service management
SpringerLink / Bücher
1,491
Journal of business research : JBR
684
Journal of retailing and consumer services
604
Industrial marketing management : the international journal for industrial and high-tech firms
462
Gabler Edition Wissenschaft
349
Springer eBook Collection / Business and Economics
332
Springer eBook Collection
327
International journal of hospitality management
313
Research
245
The journal of services marketing
228
The journal of business & industrial marketing
224
Europäische Hochschulschriften / 5
218
The service industries journal
203
Lehrbuch
186
Journal of the Academy of Marketing Science
178
Journal of strategic marketing
175
International journal of electronic customer relationship management : IJECRM
148
Journal of marketing
136
International journal of contemporary hospitality management
127
Journal of travel and tourism marketing
123
Journal of service research : JSR
121
Tourism management : research, policies, practice
120
Journal of hospitality marketing & management
119
The journal of product & brand management
113
The journal of brand management : an international journal
111
Asia Pacific journal of marketing and logistics
109
Journal of retailing
109
Marketing intelligence & planning
108
Cogent business & management
105
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
105
Psychology & marketing
105
essentials
101
European journal of marketing : EJM
100
Gabler Research
100
Schriftenreihe Merkur : Schriften zum innovativen Marketing-Management
98
Hamburger Schriften zur Marketingforschung
97
Journal of marketing management : MM
94
Services marketing quarterly
94
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
90
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ECONIS (ZBW)
115
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1
A customer-dominant logic of service
Heinonen, Kristina
;
Strandvik, Tore
;
Mickelsson, Karl-Jacob
- In:
Journal of service management
21
(
2010
)
4
,
pp. 531-548
Persistent link: https://www.econbiz.de/10008656284
Saved in:
2
Social layers of customer-to-customer value co-creation
Rihova, Ivana
;
Buhalis, Dimitrios
;
Moital, Miguel
; …
- In:
Journal of service management
24
(
2013
)
5
,
pp. 553-566
Persistent link: https://www.econbiz.de/10010196051
Saved in:
3
Customer activity in service
Mickelsson, Karl-Jacob
- In:
Journal of service management
24
(
2013
)
5
,
pp. 534-552
Persistent link: https://www.econbiz.de/10010196052
Saved in:
4
The impact of customer value types on customer outcomes for different retail formats
Willems, Kim
;
Leroi-Werelds, Sara
;
Swinnen, Gilbert
- In:
Journal of service management
27
(
2016
)
4
,
pp. 591-618
Persistent link: https://www.econbiz.de/10011563715
Saved in:
5
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
6
The role of staff engagement in facilitating staff-led value co-creation
Merrilees, Bill
;
Miller, Dale
;
Yakimova, Raisa
- In:
Journal of service management
28
(
2017
)
2
,
pp. 250-264
Persistent link: https://www.econbiz.de/10011704036
Saved in:
7
The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.
;
Snyder, Hannah
;
Elg, Mattias
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
Saved in:
8
Does communicating the customer's resource integrating role improve or diminish value proposition effectiveness?
Leroi-Werelds, Sara
;
Streukens, Sandra
;
Van …
- In:
Journal of service management
28
(
2017
)
4
,
pp. 618-639
Persistent link: https://www.econbiz.de/10011731212
Saved in:
9
The impact of service bundles on the mechanism through which functional value and price value affect WOM intent
Ranaweera, Chatura
;
Karjaluoto, Heikki
- In:
Journal of service management
28
(
2017
)
4
,
pp. 707-723
Persistent link: https://www.econbiz.de/10011731222
Saved in:
10
A multidimensional service-value scale based on Holbrook's typology of customer value : bridging the gap between the concept and its measurement
Gallarza, Martina G.
;
Arteaga, Francisco
;
Del Chiappa, …
- In:
Journal of service management
28
(
2017
)
4
,
pp. 724-762
Persistent link: https://www.econbiz.de/10011731230
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