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~isPartOf:"Journal of service management"
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Creating value through relatio...
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Beziehungsmarketing
111
Relationship marketing
111
Consumer behaviour
61
Konsumentenverhalten
61
Dienstleistungsqualität
45
Service quality
45
Customer satisfaction
43
Kundenzufriedenheit
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39
Kundenintegration
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Value creation
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Dienstleistungssektor
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Brand management
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Jaakkola, Elina
6
Edvardsson, Bo
5
Aksoy, Lerzan
4
Fisk, Raymond P.
4
McColl-Kennedy, Janet R.
4
Patrício, Lia
4
Bloemer, Johanna M.
3
Grönroos, Christian
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Gustafsson, Anders
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Hammerschmidt, Maik
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Helkkula, Anu
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Keiningham, Timothy
3
Leroi-Werelds, Sara
3
Malthouse, Edward C.
3
Nijssen, E. J.
3
Ponsignon, Frederic
3
Weiger, Welf Hermann
3
Witell, Lars
3
Beirão, Gabriela
2
Bilstein, Nicola
2
Birgelen, Marcel van
2
Buoye, Alexander
2
Giertz, Johann N.
2
Halinen, Aino
2
Hammedi, Wafa
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Heinonen, Kristina
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Hillebrand, Bas
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Hodgkinson, Ian R.
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Hogreve, Jens
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Hollebeek, Linda D.
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Kandampully, Jay
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Kristensson, Per
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Kunz, Werner
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Lariviere, Bart
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Loureiro, Yuliya Komarova
2
Mele, Cristina
2
Meyer, Anton
2
Mickelsson, Karl-Jacob
2
Russo Spena, Tiziana
2
Streukens, Sandra
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Journal of service management
Journal of business research : JBR
862
Journal of retailing and consumer services
611
Industrial marketing management : the international journal for industrial and high-tech firms
518
SpringerLink / Bücher
413
International journal of hospitality management
316
The journal of business & industrial marketing
252
The journal of services marketing
242
The service industries journal
208
Journal of strategic marketing
192
Journal of the Academy of Marketing Science
183
International journal of electronic customer relationship management : IJECRM
146
Technological forecasting & social change : an international journal
140
International journal of contemporary hospitality management
134
Gabler Edition Wissenschaft
133
Tourism management : research, policies, practice
133
Journal of marketing
131
Journal of marketing management : MM
128
Journal of service research : JSR
125
Journal of travel and tourism marketing
122
Cogent business & management
121
European journal of marketing : EJM
119
Journal of hospitality marketing & management
118
Psychology & marketing
118
European Journal of Marketing
117
The journal of brand management : an international journal
117
Marketing intelligence & planning
114
Asia Pacific journal of marketing and logistics
113
Journal of retailing
111
The journal of product & brand management
110
Journal of Business & Industrial Marketing
108
Springer eBook Collection
106
International journal of production economics
105
Journal of business ethics : JOBE
104
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
100
Services marketing quarterly
98
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
97
Service business
94
Journal of Social Marketing
92
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
91
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ECONIS (ZBW)
132
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1
Co-creating service experience
Jaakkola, Elina
(
contributor
)
-
2015
Persistent link: https://www.econbiz.de/10011401228
Saved in:
2
Service experience co-creation : conceptualization, implications, and future research directions
Jaakkola, Elina
;
Helkkula, Anu
;
Aarikka-Stenroos, Leena
- In:
Journal of service management
26
(
2015
)
2
,
pp. 182-205
Persistent link: https://www.econbiz.de/10011401238
Saved in:
3
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
4
Social layers of customer-to-customer value co-creation
Rihova, Ivana
;
Buhalis, Dimitrios
;
Moital, Miguel
; …
- In:
Journal of service management
24
(
2013
)
5
,
pp. 553-566
Persistent link: https://www.econbiz.de/10010196051
Saved in:
5
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
6
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
7
The role of staff engagement in facilitating staff-led value co-creation
Merrilees, Bill
;
Miller, Dale
;
Yakimova, Raisa
- In:
Journal of service management
28
(
2017
)
2
,
pp. 250-264
Persistent link: https://www.econbiz.de/10011704036
Saved in:
8
The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.
;
Snyder, Hannah
;
Elg, Mattias
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
Saved in:
9
Does communicating the customer's resource integrating role improve or diminish value proposition effectiveness?
Leroi-Werelds, Sara
;
Streukens, Sandra
;
Van …
- In:
Journal of service management
28
(
2017
)
4
,
pp. 618-639
Persistent link: https://www.econbiz.de/10011731212
Saved in:
10
The impact of service bundles on the mechanism through which functional value and price value affect WOM intent
Ranaweera, Chatura
;
Karjaluoto, Heikki
- In:
Journal of service management
28
(
2017
)
4
,
pp. 707-723
Persistent link: https://www.econbiz.de/10011731222
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